Hostinger: most-reported complaints
Automated analysis of 1,533 public Trustpilot reviews published 2023-11-27 to 2026-09-23. TrustScore 4.6 from 72,482 total reviews — see the Trustpilot page. Quick answer: is Hostinger legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful or unreachable, accounting for 48% and 24% of the 704 identified complaints respectively. Issues with the account or app, such as being locked out, were cited by 16% of complainers, while 16% reported poor core service performance. The trends for support-related complaints remain flat, whereas reports of poor core service are falling.
How to reach Hostinger
These are the contact details Hostinger publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, email [email protected], address 61 Lordou Vironos Street, Larnaca, 6023, CY.
The company claimed its Trustpilot profile on 2017-05-08, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 10 of 65 in Web Hosting Company. We last checked this profile on 2026-09-23 and found 71 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Live service status: statuspage.hostinger.com.
Elsewhere: 1.0★ App Store (1)
TrustScore over time
4.7 → 4.6 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (99%, 0.6d) · 2026-08-24 (99%, 0.6d) · 2026-08-27 (99%, 0.6d) · 2026-09-01 (98%, 0.6d) · 2026-09-04 (99%, 0.6d) · 2026-09-07 (99%, 0.7d) · 2026-09-10 (99%, 0.7d) · 2026-09-13 (99%, 0.7d) · 2026-09-16 (99%, 0.7d) · 2026-09-20 (99%, 0.7d) · 2026-09-23 (99%, 0.7d).
Severity: 36% of this company’s 704 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2026, 82% of 119 one-to-three-star reviews were 1★; in September 2026, 87% of 103.
Counted from July 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (757 reviews record both dates).
Measured reply time: across 747 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of under a day.
Reply quality: of 747 company replies to negative reviews analysed, 55% engaged with the specific problem and 35% were generic templates.
Review provenance: 747 company-invited reviews in the recent window average 4.91★, while 224 organic (uninvited) reviews average 1.65★.
70% of its 726 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 48% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 19,735 of this company’s 72,482 Trustpilot reviews (27%) were written in the last 12 months.
What are the most common complaints about Hostinger?
Support unhelpful
340 reports · 48% of complaintssteady“Our website has been intermittently down for three full days”
The company replied on 2026-08-14: “Hello Jack, Thank you for your continued feedback on this situation — it helps us understand how we can communicate more clearly. We'd like to clarify the seemingly conflicting explanations: our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Their AI stupid support system is atrocious and revolting!!!”
The company replied on 2026-08-14: “Hello there! Thank you for your feedback. It helps us improve and create a better experience for our customers! We couldn't locate your account on our end with the details you have shared so far, so…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“being asked to pay additional restore fees for an issue that was not my fault”
The company replied on 2026-04-08: “Hi Janneke, Thanks for sharing your experience with us. Your feedback helps us find ways to improve and keep delivering reliable service. We checked the situation and saw that the payment you made in…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Support unreachable
169 reports · 24% of complaintssteady“For the past 2–3 days, I have been trying to speak with a human support representative, but I have repeatedly been left waiting without a proper resolution.”
The company replied on 2026-09-08: “Hello there, Thank you for your feedback. It helps us improve our services and create a better experience for our customers. We'd like to clarify how our support works. The Hostinger AI agent is the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Impossible to reach support. They have fully embraced AI agents.”
The company replied on 2026-08-31: “Hello Ed, Thanks for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better. We'd like to clarify how our support works: the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“no one has contacted me. My domain is down, and my hosting is down for no reason”
The company replied on 2026-07-28: “Hello Silvinia, Sorry to hear that you are still facing the same issues as before. I want to assure you that these messages are not automated at all. And I would be happy to help you out more with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Account/app problems
114 reports · 16% of complaintssteady“they have completely locked the hosting environment, leaving me unable to recover my websites”
The company replied on 2026-08-14: “Hello there, Thanks for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better. Please know that your case is currently under…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“prolonged account lockout”
The company replied on 2026-08-28: “Hello there, Thank you for taking the time to share this so openly. We're sorry to hear this experience has been so frustrating for you. Please know that your case is being carefully reviewed. Our…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I have been completely locked out of my account due to an internal workspace container collision”
The company replied on 2026-08-18: “Hello there, Thanks for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better. Looking into the situation, it seems like the…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
Poor core service
113 reports · 16% of complaintsfalling“Our website has been intermittently down for three full days”
The company replied on 2026-08-14: “Hello Jack, Thank you for your continued feedback on this situation — it helps us understand how we can communicate more clearly. We'd like to clarify the seemingly conflicting explanations: our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“For the past 2–3 days, I have been trying to speak with a human support representative, but I have repeatedly been left waiting without a proper resolution.”
The company replied on 2026-09-08: “Hello there, Thank you for your feedback. It helps us improve our services and create a better experience for our customers. We'd like to clarify how our support works. The Hostinger AI agent is the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Five days later, after contacting several support agents, I still have: * no working publishing system;”
2 readers marked this review helpful on Trustpilot.
Faulty product
55 reports · 8% of complaintssteady“I have been cycled through at least 20 different support representatives”
The company replied on 2026-08-14: “Hello there, Thank you for taking the time to share your experience. We're sorry to hear this experience has been so frustrating for you. Please know that your case has been carefully reviewed. Our…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“Horizon frequently generated websites with broken links, 404 errors, missing functionality, inconsistent layouts, and features that didn't work as requested.”
The company replied on 2026-07-20: “Hello Javed, Thank you for your thoughtful review, rest assured that it has been forwarded to our dedicated team for further review. We can see that you have been in contact with our team already,…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“My entire website was deleted, and I was told there was no way to restore it or recover a backup.”
The company replied on 2026-08-07: “Hello there, Thank you for sharing your experience — we're truly sorry to hear about the loss of your work, and we understand how frustrating this must be after the time you invested. We'd like to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Refund refused
53 reports · 8% of complaintssteady“they have completely locked the hosting environment, leaving me unable to recover my websites”
The company replied on 2026-08-14: “Hello there, Thanks for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better. Please know that your case is currently under…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“they're refusing to refund me”
The company replied on 2026-07-16: “Hello Michel, Thank you for sharing your experience! We'd love to look into your account and answer any remaining questions, so we've sent you a contact request. When you have a moment, please get…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they said refunds were not possible because I paid with crypto”
The company replied on 2026-08-31: “Hello Mehedi, Thanks for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better. We understand how confusing similar plan names can…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Compare Hostinger with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.