TradingFXVPS: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2021-10-30 to 2026-08-13. TrustScore 4.8 from 384 total reviews — see the Trustpilot page. Quick answer: is TradingFXVPS legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with unhelpful support and poor core service performance. Specifically, customers noted that support responses can take weeks to resolve and that the VPS service frequently experiences significant drops in performance. These two categories account for the majority of the identified complaints within the analyzed period.
How to reach TradingFXVPS
These are the contact details TradingFXVPS publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +6596255358, email [email protected].
The company claimed its Trustpilot profile on 2018-11-02 and last replied to a negative review on 2026-09-13. Trustpilot ranks it 6 of 27 in Cloud Computing Service. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.7★ on Google (23 reviews)
TrustScore over time
4.8 → 4.8 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-06 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-20 (100%, 0.0d).
What their policy promises
complaint process: prompt inquiry and action
“we will initiate prompt inquiry and action to identify not only what triggered the attack, but also the source and root cause for the attack.”
complaint process: customer entirely compensates for consequential damages
“the customer will entirely compensate for any consequential damages inflicted on the customer’s server and be held accountable for any other requirement resulting from the breach in security.”
complaint process: data not turned over to customer
“they do not turn over such data to the customer.”
complaint process: liable for payments until suspension or cancellation
“the customer will still be liable to make payments until suspension or cancellation.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 137 company-invited reviews in the recent window average 4.85★, while 28 organic (uninvited) reviews average 4.54★.
38% of its 148 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 69 of this company’s 384 Trustpilot reviews (18%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about TradingFXVPS?
Support unhelpful
3 reports · 38% of complaints“It can take weeks to sort out.”
The company replied on 2025-11-19: “Hi Scooter, Firstly, we do not have any “horrible comments,” and after checking our system thoroughly, we are unable to locate any customer under the name “Scooter.” We also reached out requesting…”
Our classifier read this reply as a deflection.
“Six hours of downtime !”
The company replied on 2024-03-30: “Hi Thomas, We understand your issue and also highlighted that there aren't outage nor downtime on our server. If we had an outage, VPS will be inaccessible. However you are able to access into the…”
Our classifier read this reply as a deflection.
“During presales and during setup, I chatted with your online help - both times he was not able to help me directly”
The company replied on 2024-06-06: “Hi John, We took in your feedback and currently we have a 24/7 technical live chat available at your doorstep that offer immediate response to your enquiry. Next, we also upgraded all our VPS to…”
Our classifier read this reply as a substantive response.
Poor core service
3 reports · 38% of complaints“VPS often suffer significant drops in performance.”
The company replied on 2025-10-03: “Hi Alessandro, Thank you for your feedback. We’d like to clarify a few important points, as there may have been some misunderstanding: 1. Subscription / Payment Issue Your subscription did not renew…”
Our classifier read this reply as a deflection.
“Six hours of downtime !”
The company replied on 2024-03-30: “Hi Thomas, We understand your issue and also highlighted that there aren't outage nor downtime on our server. If we had an outage, VPS will be inaccessible. However you are able to access into the…”
Our classifier read this reply as a deflection.
“Unstable connection from my virtual desktop.”
The company replied on 2024-05-29: “Hi GJ, Our support team have open a ticket for you right now to assist you. In future, you can reach us at [email protected] or our live chat on our website: www.tradingfxvps.com for immediate…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare TradingFXVPS with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.