Flaticon: most-reported complaints
Automated analysis of 162 public Trustpilot reviews published 2020-11-24 to 2026-09-25. TrustScore 4.9 from 6,466 total reviews — see the Trustpilot page. Quick answer: is Flaticon legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with misleading pricing, citing 14 instances where users felt the service changed from its previously free model. Account and app problems were the second most common complaint, with 12 reports highlighting difficulties such as being repeatedly logged out. Additionally, 9 reviewers described support as unhelpful, comparing interactions to speaking with a robot. A smaller group of 6 users reported subscription traps, noting charges continued despite believing their accounts were cancelled.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-04-15. We last checked this profile on 2026-09-26 and found 62 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 16% of this company’s 44 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (32 reviews record both dates).
Measured reply time: across 27 negative reviews that received a public reply, the median wait was 1.1 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 27 company replies to negative reviews analysed, 30% engaged with the specific problem and 59% were generic templates.
69% of its 95 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 32% of this company’s complaints vs a 14% median across 151 ranked companies in its sector.
Review velocity: 590 of this company’s 6,466 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about Flaticon?
Misleading pricing
14 reports · 32% of complaintsfalling“In the past, the portal used to be free of charge and you were free to choose whether you wanted to use Premium.”
The company replied on 2021-06-10: “Hello, We’re sorry to hear you’re not happy with our services. Please, contact [email protected], and tell us more about your experience so we can improve our services. Thank you.”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“They are advertising for free vector SVG icons but it's not free.”
The company replied on 2021-06-18: “Hello, We’re sorry to hear you’re not happy with our services. Please, contact [email protected], and tell us more about your experience so we can improve our services. Thank you.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they have necessarily complicated my life.”
The company replied on 2022-04-11: “Hello, We’re sorry to hear you’re not happy with our services. Please, contact [email protected] and put your Trustpilot’s username + TRUSTP in the subject, and tell us more about your request.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Account/app problems
12 reports · 27% of complaintsrising since 2025-08“system constantly kicked me out! I logged in several times but again and again the system logged me out.”
3 readers marked this review helpful on Trustpilot.
“literally every time you leave the website they log you out of your account”
1 reader marked this review helpful on Trustpilot.
“This scam company just tried to make an UNAUTHORISED 133 EUR PAYMENT!!!”
Support unhelpful
9 reports · 20% of complaintsrising since 2025-08“It's like talking to a robot”
The company replied on 2022-04-11: “Hello, We have reviewed the request you made in February, and we have checked that we answered all your questions. We are really sorry if you are not happy with the features we are now offering, but…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Their entire business model is a SCAM. They deliberately hide their single icon purchase option”
“not have access for the service, thus loosing a client”
The company replied on 2022-04-18: “Hello, We are really sorry to hear that you are not happy with our services. We can not find your request. Please, contact our team at [email protected] again, and we will help you ASAP. Thank you…”
Our classifier read this reply as a template response.
Subscription trap
6 reports · 14% of complaintsrising since 2025-08“They are charging me 5 EU every month, even though my account states that the subscription was cancelled.”
The company replied on 2021-07-05: “Hello, We're sorry you're having issues with the account. Please, contact [email protected] providing the last payment information, so we can assist. Thank you.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Their entire business model is a SCAM. They deliberately hide their single icon purchase option”
“UK law requires them to send you a renewal notice reminder a reasonable time before it is due”
Refund refused
4 reports · 9% of complaintsfalling“Got told I downloaded stuff and therefore I can’t get a refund”
The company replied on 2022-04-13: “Hello, We are sorry to hear that you are nor happy with our service. Please, bear in mind that we have a refund policy that offers refunds to users who request them within 30 days from the date the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“not have access for the service, thus loosing a client”
The company replied on 2022-04-18: “Hello, We are really sorry to hear that you are not happy with our services. We can not find your request. Please, contact our team at [email protected] again, and we will help you ASAP. Thank you…”
Our classifier read this reply as a template response.
“didn't get the premium subscription but I was charged twice.”
The company replied on 2021-04-15: “Hello, We replied to the ticket number 59613 on March 2nd, could you please confirm if you recieved our message? We have sent it again in case you didn't receive it. Thanks.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
4 reports · 9% of complaintsrising since 2025-08“This scam company just tried to make an UNAUTHORISED 133 EUR PAYMENT!!!”
“even if the subscription failed, the charges would still go through”
The company replied on 2021-08-28: “Hello, We are sorry that you are experiencing this issue with our site. Please contact [email protected] with a detailed explanation of the problem that you are facing. Please send screenshots of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“didn't get the premium subscription but I was charged twice.”
The company replied on 2021-04-15: “Hello, We replied to the ticket number 59613 on March 2nd, could you please confirm if you recieved our message? We have sent it again in case you didn't receive it. Thanks.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Flaticon with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.