Halo Holidays: most-reported complaints
Automated analysis of 294 public Trustpilot reviews published 2018-12-10 to 2026-09-14. TrustScore 4.9 from 4,655 total reviews — see the Trustpilot page. Quick answer: is Halo Holidays legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with customer support, specifically citing unhelpful or unreachable agents, which accounted for 30% and 26% of the 47 identified complaints respectively. Refunds were refused in 21% of the complaints, while other concerns made up the remaining 15%. The data covers 294 reviews analyzed between December 2018 and September 2026.
How to reach Halo Holidays
These are the contact details Halo Holidays publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 020 7290 5572, address 121, Pluto House, 6 Vale Avenue, Tunbridge Wells TN1 1DJ, London, NE27 0QQ, GB.
The company claimed its Trustpilot profile on 2018-07-04. Trustpilot ranks it 33 of 203 in Travel Agency. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 45% of this company’s 47 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 8.2 days between the experience and publishing their negative review (38 reviews record both dates).
Review provenance: 112 company-invited reviews in the recent window average 4.92★, while 125 organic (uninvited) reviews average 4.74★.
28% of its 219 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 30% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 434 of this company’s 4,655 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about Halo Holidays?
Support unhelpful
14 reports · 30% of complaintssteady“constantly tried to contact them re my disability qurrinh stuff never any response”
6 readers marked this review helpful on Trustpilot.
“they are happy to refund part of the money in about 8 weeks time”
6 readers marked this review helpful on Trustpilot.
“they cant even process his refund properly”
6 readers marked this review helpful on Trustpilot.
Support unreachable
12 reports · 26% of complaintsrising since 2023-11“constantly tried to contact them re my disability qurrinh stuff never any response”
6 readers marked this review helpful on Trustpilot.
“they never ring back they just lie and say the person is in a meeting!!!”
6 readers marked this review helpful on Trustpilot.
“promised a couple of free meal vouchers which never appeared”
6 readers marked this review helpful on Trustpilot.
Refund refused
10 reports · 21% of complaintsfalling“this company refused any refund of any amount in anyway shape or form”
The company replied on 2020-02-21: “Thank you for Feedback Mr. Proctor. We would like to kindly bring to your notice that all Airlines require Death Certificate as the primary document in order to consider a refund. Unfortunately, in…”
Our classifier read this reply as a deflection.
8 readers marked this review helpful on Trustpilot.
“they are happy to refund part of the money in about 8 weeks time”
6 readers marked this review helpful on Trustpilot.
“they cant even process his refund properly”
6 readers marked this review helpful on Trustpilot.
Other
7 reports · 15% of complaintssteady“This company is a scam, all the reviews are fake”
5 readers marked this review helpful on Trustpilot.
“we was told we had to inform our agent which they did not care and did not help.”
“He even said check your bank account the “money should be there””
Misleading pricing
7 reports · 15% of complaintsfalling“they never ring back they just lie and say the person is in a meeting!!!”
6 readers marked this review helpful on Trustpilot.
“promised a couple of free meal vouchers which never appeared”
6 readers marked this review helpful on Trustpilot.
“No mention of this until you get the link to pay.”
6 readers marked this review helpful on Trustpilot.
Overcharging
4 reports · 8% of complaintsfalling“We also flew from Krabi airport to Bangkok and at check in at the airline desk we found out we didn't have our luggage on our tickets.”
6 readers marked this review helpful on Trustpilot.
“Out of £958.00 deposit was only being refunded £705.67”
4 readers marked this review helpful on Trustpilot.
“They have now sold me a flight which doesn’t exist.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-14.