Atlas FM: most-reported complaints
Automated analysis of 40 public Trustpilot reviews published 2024-03-18 to 2026-09-26. TrustScore 1.9 from 41 total reviews — see the Trustpilot page. Quick answer: is Atlas FM legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 10 out of 27 identified complaints citing issues such as blocked phone numbers and unread emails. Other frequent concerns include unhelpful support interactions, accounting for 6 reports, and various other workplace-related grievances like cancelled holidays and lack of pay rises, which made up 7 reports. Additionally, 4 complaints highlighted billing errors, including instances where managers failed to properly pay salaries.
How to reach Atlas FM
These are the contact details Atlas FM publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 0800132507, email [email protected], address Riding Court House, Datchet, SL3 9JT, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-05-23 and last replied to a negative review on 2026-07-17. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 2.8★ on Google (0 reviews)
Severity: 26% of this company’s 27 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 13.2 days between the experience and publishing their negative review (30 reviews record both dates).
Sector benchmark: support unreachable makes up 37% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 16 of this company’s 41 Trustpilot reviews (39%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Atlas FM?
Support unreachable
10 reports · 37% of complaints“with no response. Just to then block my phone number”
5 readers marked this review helpful on Trustpilot.
“I emailed their central support team twice and received a read receipt showing my message was deleted without being read”
4 readers marked this review helpful on Trustpilot.
“never heard back she said she was going to send me all the details and then never heard back.”
3 readers marked this review helpful on Trustpilot.
Other
7 reports · 26% of complaints“No training given , staff totally taken for granted , holiday cancelled at short notice , no pay rise in 5yrs.”
4 readers marked this review helpful on Trustpilot.
“Awful company spent 7years with them b4 I transferred”
4 readers marked this review helpful on Trustpilot.
“pay was short contacted payroll via email while cc’d area and regional managers had no response”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
6 reports · 22% of complaints“I emailed their central support team twice and received a read receipt showing my message was deleted without being read”
4 readers marked this review helpful on Trustpilot.
“they just told me: we have to cancel your interview! An interview that nobody mentioned to me and that I never agreed to”
3 readers marked this review helpful on Trustpilot.
“The area manager is rude talk like dirt always too busy not appreciate for what u do”
3 readers marked this review helpful on Trustpilot.
Billing errors
4 reports · 15% of complaints“your manager won't properly pay your salary multiple times”
4 readers marked this review helpful on Trustpilot.
“It has now been over 43 days, and I still have not been paid”
2 readers marked this review helpful on Trustpilot.
“They have messed everybody's wages up every month, do not send enough cleaning equipment that we require.”
1 reader marked this review helpful on Trustpilot.
Poor core service
3 reports · 11% of complaints“Tried to get the toilets cleaned properly for the several months and they seem unable to manage their team”
3 readers marked this review helpful on Trustpilot.
“Regularly fail to attend site on the days they are meant to clean.”
3 readers marked this review helpful on Trustpilot.
“cleaners were very lazy, they would miss the corners of the floors, forget to clean or mop over the skirting boards”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.