Amazon.in: most-reported complaints
Automated analysis of 195 public Trustpilot reviews published 2025-12-17 to 2026-09-23. TrustScore 1.2 from 815 total reviews — see the Trustpilot page. Quick answer: is Amazon.in legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, with 89 out of 188 complaints citing orders that never reached the fulfillment center. Support issues are also frequent, as 79 reviewers found assistance unhelpful and 27 reported being unable to reach customer service. Additionally, 34 complaints highlighted late deliveries or cancellations without explanation. While support-related concerns show a rising trend, delivery failure reports remain flat.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
1.1 → 1.2 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 39% of this company’s 188 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (193 reviews record both dates).
Sector benchmark: delivery failed makes up 47% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 235 of this company’s 815 Trustpilot reviews (29%) were written in the last 12 months.
What are the most common complaints about Amazon.in?
Delivery failed
89 reports · 47% of complaintssteady“the order was never received at the Fulfillment Centre (FC) and had zero movement.”
1 reader marked this review helpful on Trustpilot.
“my product was marked as delivered without any call, without OTP verification, and without my confirmation.”
1 reader marked this review helpful on Trustpilot.
“it shows as delivered on 27th June 2027 — that’s next year!!!!!!”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
79 reports · 42% of complaintsrising since 2026-07“the order was never received at the Fulfillment Centre (FC) and had zero movement.”
1 reader marked this review helpful on Trustpilot.
“it shows as delivered on 27th June 2027 — that’s next year!!!!!!”
1 reader marked this review helpful on Trustpilot.
“arrived with a severely shattered screen”
1 reader marked this review helpful on Trustpilot.
Delivery late
34 reports · 18% of complaintsrising since 2026-07“the order was not delivered for two days and was then cancelled without any proper explanation.”
1 reader marked this review helpful on Trustpilot.
“it has been mentioned as delivered which is a blatant lie.”
1 reader marked this review helpful on Trustpilot.
“Stop pushing amazon prime subscription so much that customers will stop using the app, don't push.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
27 reports · 14% of complaintssteady“amazon is restricting customers access to direct customer support”
2 readers marked this review helpful on Trustpilot.
“my product was marked as delivered without any call, without OTP verification, and without my confirmation.”
1 reader marked this review helpful on Trustpilot.
“Noone from Amazon.in including Account team, customer service, nodal management, super manager are unable to fix the issue.”
1 reader marked this review helpful on Trustpilot.
Faulty product
22 reports · 12% of complaintsfalling“arrived with a severely shattered screen”
1 reader marked this review helpful on Trustpilot.
“No such parcel were ever received by me”
1 reader marked this review helpful on Trustpilot.
“used or damaged or faulty items been delivered”
1 reader marked this review helpful on Trustpilot.
Refund refused
18 reports · 10% of complaintsfalling“I bought a drumstone cooler fan that was defective.”
“delayed delivery beyond 45 days, refusing to refund the money paid”
“they are saying they have not got the product!!”
Compare Amazon.in with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.