Pitney Bowes Ltd (UK & ROI): most-reported complaints
Automated analysis of 366 public Trustpilot reviews published 2023-01-19 to 2026-09-04. TrustScore 4.8 from 7,464 total reviews — see the Trustpilot page. Quick answer: is Pitney Bowes Ltd (UK & ROI) legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 43 instances cited, representing 34% of identified complaints and showing a rising trend. Support staff are also frequently described as unhelpful, accounting for 36 reports or 28% of complaints, which is similarly trending upward. Delivery failures were noted in 32 cases, making up 25% of complaints, although this issue is currently trending downward. Additionally, 17 reviewers reported overcharging, which constitutes 13% of complaints and shows a flat trend.
How to reach Pitney Bowes Ltd (UK & ROI)
These are the contact details Pitney Bowes Ltd (UK & ROI) publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0844 4992992, address Langlands House, 130 Sandringham Avenue, Harlow, CM19 5QA, GB.
The company claimed its Trustpilot profile on 2017-05-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 7 of 31 in e-Commerce Solution Provider. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 1★ on Google (3 reviews)
TrustScore over time
4.8 → 4.8 across 15 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.6d) · 2026-08-14 (100%, 0.6d) · 2026-08-18 (96%, 0.6d) · 2026-08-21 (100%, 0.6d) · 2026-08-24 (100%, 0.6d) · 2026-08-27 (100%, 0.6d) · 2026-08-30 (100%, 0.6d) · 2026-09-02 (100%, 0.6d) · 2026-09-05 (96%, 0.6d) · 2026-09-08 (96%, 0.6d) · 2026-09-11 (100%, 0.7d) · 2026-09-14 (100%, 0.7d) · 2026-09-17 (100%, 0.7d) · 2026-09-20 (100%, 0.7d) · 2026-09-24 (100%, 0.7d).
Severity: 39% of this company’s 128 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2022, 85% of 13 one-to-three-star reviews were 1★; in March 2023, 91% of 11.
Counted from August 2022 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (168 reviews record both dates).
What their policy promises
complaint process: we'll be in touch soon
“Thank you for contacting us, we'll be in touch soon.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 297 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 297 company replies to negative reviews analysed, 16% engaged with the specific problem and 50% were generic templates.
Review provenance: 179 company-invited reviews in the recent window average 4.94★, while 97 organic (uninvited) reviews average 4.59★.
64% of its 254 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 34% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 671 of this company’s 7,464 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about Pitney Bowes Ltd (UK & ROI)?
Support unreachable
43 reports · 34% of complaintsrising since 2025-09“They have put charges on without saying anything.”
The company replied on 2023-11-27: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Support - Non Existent. Phone call - Almost Impossible Leaving - Impossibly difficult”
The company replied on 2023-08-14: “Hello Graham, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“It is advisable to respond to emails or messages rather than disregarding your consumers..!”
The company replied on 2026-03-25: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
36 reports · 28% of complaintsrising since 2025-09“When I tried cancelling, it was like talking to robots. After 6 months I got an apology”
The company replied on 2025-01-22: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“they would not attend a service call for their faulty franking machine”
The company replied on 2023-11-17: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“if you try to cancel they ignore you”
The company replied on 2023-08-31: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Delivery failed
32 reports · 25% of complaintsfalling“they cannot tell me who signed for it, they have no department or record of this”
The company replied on 2024-11-26: “Hello, Thank you for your review and we are sorry to hear you are unhappy, Due to Pitney Bowes being an Intermediary between your Merchant and the Carrier only, we are unfortunately unable to assist…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“3 package from US Lost or delay during transit.”
The company replied on 2023-11-27: “Hello, Thank you for your review and we are sorry to hear you are unhappy, Due to Pitney Bowes being an Intermediary between your Merchant and the Carrier only, we are unfortunately unable to assist…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“many package Lost in transit”
The company replied on 2023-09-06: “Hello, Thank you for your review and we are sorry to hear you are unhappy, Due to Pitney Bowes being an Intermediary between your Merchant and the Carrier only, we are unfortunately unable to assist…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Overcharging
17 reports · 13% of complaintssteady“Three days ago the sent an error code to our machine blocking it and preventing us from using it until we paid. In the end we had no option but to pay.”
The company replied on 2024-11-07: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“They have put charges on without saying anything.”
The company replied on 2023-11-27: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“i messaged via chat to cancel our contract and was told we could with 30 days notice”
The company replied on 2024-09-24: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Delivery late
13 reports · 10% of complaintssteady“Can't get in touch with customer service, phone hangs up by itself”
The company replied on 2023-10-31: “Hello, Thank you for your review and we are sorry to hear you are unhappy, Due to Pitney Bowes being an Intermediary between your Merchant and the Carrier only, we are unfortunately unable to assist…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“3weeks and still no movement of our parcel”
The company replied on 2025-01-19: “Hello, Thank you for your review and we are sorry to hear you are unhappy, Due to Pitney Bowes being an Intermediary between your Merchant and the Carrier only, we are unfortunately unable to assist…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“This was due to arrive last week. Their selection of patterning couriers in Spain is an offense.”
The company replied on 2025-01-08: “Hello, Thank you for your review and we are sorry to hear you are unhappy, Due to Pitney Bowes being an Intermediary between your Merchant and the Carrier only, we are unfortunately unable to assist…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Faulty product
7 reports · 6% of complaintssteady“they would not attend a service call for their faulty franking machine”
The company replied on 2023-11-17: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“my support cases keep getting closed with no resolution and NO contact.”
The company replied on 2023-05-25: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“This companies products frequently fail.”
The company replied on 2026-07-24: “Hello, Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received. For us to contact you and investigate your issue further, please…”
Our classifier read this reply as a template response.
Compare Pitney Bowes Ltd (UK & ROI) with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.