PhysicalAddress.com: most-reported complaints
Automated analysis of 283 public Trustpilot reviews published 2019-01-18 to 2026-09-24. TrustScore 4.8 from 1,921 total reviews — see the Trustpilot page. Quick answer: is PhysicalAddress.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 29% of the 63 complaints identified. Other frequent issues include problems with charges and refunds (18%), account or app difficulties (14%), and failed deliveries (13%). The trend for support complaints and other issues is falling, while account problems are rising.
How to reach PhysicalAddress.com
These are the contact details PhysicalAddress.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (844) 888-6364, email [email protected], address 304 S. Jones Blvd, Las Vegas, 89107, US.
The company claimed its Trustpilot profile on 2018-12-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-02. We last checked this profile on 2026-09-24 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.2★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.3d) · 2026-08-27 (100%, 0.3d) · 2026-08-30 (100%, 0.3d) · 2026-09-02 (100%, 0.4d) · 2026-09-08 (100%, 0.4d) · 2026-09-15 (100%, 0.4d) · 2026-09-18 (100%, 0.4d) · 2026-09-21 (100%, 0.4d) · 2026-09-24 (100%, 0.4d).
Severity: 30% of this company’s 63 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 2.7 days between the experience and publishing their negative review (54 reviews record both dates).
What their policy promises
cancellation method: phone, email, or account ticket
“call us at (844) 888-6364. You can also cancel by emailing [email protected] or logging into your account”
cancellation method: name, physical address, and suite number
“Make sure you provide your name, physical address, and suite number to expedite the process.”
cancellation method: 6 months
“USPS regulations require us to accept your mail for 6 months after you cancel your account.”
cancellation method: free
“ensuring that each piece of mail will be scanned and uploaded to your account–all for free.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 59 negative reviews that received a public reply, the median wait was 0.3 days — the company profile reports an average of under a day.
Reply quality: of 59 company replies to negative reviews analysed, 63% engaged with the specific problem and 15% were generic templates.
63% of its 196 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 29% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 227 of this company’s 1,921 Trustpilot reviews (12%) were written in the last 12 months.
What are the most common complaints about PhysicalAddress.com?
Support unhelpful
18 reports · 29% of complaintsfalling“I sent messages and calls to them and only got a run around.”
The company replied on 2024-08-27: “Hello, We are unable to locate your account and would like to assist you. Please call 844-888-6364 and ask for Nicole. Best wishes, Kelly PhysicalAddress.com”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“The customer service is condescending and unhelpful.”
The company replied on 2023-09-07: “Hey there, I would like to speak with you more, however, I cannot locate an account for you in our system, past or present. Can you please call 844-888-6364 and ask for Kelly or Nicole. Kind regards,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“They refused to take photos of the box for us- which is supposed to be included in the service.”
The company replied on 2024-04-27: “I am sorry this was your experience; however, we are unable to locate your account. Please call 844-888-6364 and ask for Nicole or Kelly as we would like to hear more about it. Best, Kelly…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Other
11 reports · 18% of complaintsfalling“They just charge money and didn't provide any service. And don't want to return money.”
The company replied on 2023-03-05: “Hi Nik, please read our past correspondence with you dated November 6, 2022. Keep in mind, you were with us for four months, and three of your four payments were declined. You had one valid payment…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“Physicaladdress.com had a massive data leak, where customers' personal information was leaked on the dark web, but they did not inform me”
The company replied on 2025-04-14: “Hello, We’re unable to find you in our system. Could you please give us a call and ask for Nicole, our Director of Operations? Best, Kelly PhysicalAddress.com”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Utilized this service, and my credit card was immediately hacked.”
The company replied on 2023-11-13: “Hey Samantha, In the 10+ years we have been in business we have never had a security breach nor any case of employee theft of information as payment information is not available to our employees and…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Account/app problems
9 reports · 14% of complaintsrising since 2024-09“I sent messages and calls to them and only got a run around.”
The company replied on 2024-08-27: “Hello, We are unable to locate your account and would like to assist you. Please call 844-888-6364 and ask for Nicole. Best wishes, Kelly PhysicalAddress.com”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“my trust in this company after more than 6 years is rapidly declining”
The company replied on 2025-09-11: “Hello, We’re sorry about your experience and want to help. The Trustpilot details only showed a display name, so we couldn’t locate your account. Please call 844-888-6364 and ask for Nicole, our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Every month they are trying to charge me for the services I can't even use”
The company replied on 2025-07-14: “Hello, We’re sorry to hear about your experience and would really appreciate the opportunity to assist you. Since we weren’t able to locate your account, please call us at 844-888-6364 and ask for…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
8 reports · 13% of complaintsfalling“I've been waiting a week for some mail that should have gotten there days ago.”
The company replied on 2021-07-15: “Hi Darryl, I understand that you spoke to Nicole today, and she explained to you that the piece of mail you were looking for was delivered today and that you went by our Atlanta office and picked it…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“Mail is lost by physical address.”
2 readers marked this review helpful on Trustpilot.
“after multiple weeks, I still have no mail”
The company replied on 2024-10-31: “Hey Mary, I am sorry but as we have multiple clients who share your name, in order to assist you, can you please call our support channel at 844-888-6364 and ask for Kelly or Nicole. Best, Kelly…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unreachable
7 reports · 11% of complaintsrising since 2024-09“They couldnt provide me the adress in 7 days”
The company replied on 2024-10-10: “Hi Recep, Per our correspondence, when you sign up for our services, you choose your address and suite number that can be used right away. The U.S. Postmaster requires the 1583 application to be…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“It took several days and leaving several messages before I spoke to a customer service representative.”
The company replied on 2025-12-30: “Hello Tressa, Thank you for taking the time to share your experience. We appreciate the feedback and are glad to hear things are going well with the product so far. Our Director of Operations,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I don't have reference number (bcz I can't sign in) and won't waste my time for calls.”
The company replied on 2025-07-17: “Updated Reply July 28, 2025 Hello, We’d really like to resolve this for you. Unfortunately, the only information we received from Trustpilot was your display name, which isn’t enough to locate your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
7 reports · 11% of complaintssteady“Over the years, about 90% of the mail has been received 6-10 weeks after the post mark.”
The company replied on 2024-03-01: “Hey JR, I am sorry this has been your experience. I know we have worked with you in the past about this situation, each time without a satisfactory outcome. However, as the delays are coming from the…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“MONTHS LATE legal mail”
The company replied on 2023-08-24: “Hey there, I am sorry this has been your experience, however, as I cannot locate an account attached to the name you have provided, I would ask you call us at 844-888-6364 for further assistance.…”
Our classifier read this reply as a template response.
“important letters was mailed out to me and they didn’t get to me until a month later”
The company replied on 2023-02-24: “Update: Hi Shartekqua, I have to ask, why do you continue to have items mailed to us if you are so unhappy with our service? As you are aware, we can only scan items we receive. I would love to speak…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.