The Camping and Caravanning Club: most-reported complaints
Automated analysis of 192 public Trustpilot reviews published 2024-06-25 to 2026-09-22. TrustScore 2.8 from 529 total reviews — see the Trustpilot page. Quick answer: is The Camping and Caravanning Club legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 34% of the 132 complaints identified in 192 reviews. Support-related problems are the next most frequent concerns, with 17% of complaints citing unhelpful assistance and 10% noting that support is unreachable. Misleading pricing was reported in 12% of complaints. Trends for 'Other' and 'Support unhelpful' issues are described as flat, while reports of unreachable support are rising.
How to reach The Camping and Caravanning Club
These are the contact details The Camping and Caravanning Club publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 024 7647 5448, email [email protected], address Greenfields House, Coventry, CV4 8JH, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-09-17 and last replied to a negative review on 2026-09-02. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 56 MoneySavingExpert forum discussions mention this company (browse). Roughly 2 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/07 WIN a weekend away with The Camping and Caravanning Club at Alton”, “E: 31/07 WIN a camping break in the Peak District with The Camping and Caravanning Club”, “E:30/04 Win one of 10 memberships for the Camping and Caravanning Club!”.
Elsewhere: 4.6★ on Google (1,466 reviews) — a 1.8-star gap between its Trustpilot and Google scores.
TrustScore over time
2.4 → 2.8 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (40%, 17.5d) · 2026-08-15 (44%, 15.1d) · 2026-08-18 (42%, 15.1d) · 2026-08-21 (38%, 15.1d) · 2026-08-25 (42%, 14.2d) · 2026-08-28 (41%, 14.2d) · 2026-08-31 (40%, 14.2d) · 2026-09-03 (60%, 12.6d) · 2026-09-09 (58%, 12.6d) · 2026-09-12 (58%, 12.6d) · 2026-09-18 (56%, 12.6d) · 2026-09-24 (55%, 12.6d).
Severity: 9% of this company’s 132 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (135 reviews record both dates).
Measured reply time: across 40 negative reviews that received a public reply, the median wait was 7.8 days — the company profile reports an average of 13 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 41 company replies to negative reviews analysed, 5% engaged with the specific problem and 71% were generic templates.
Review provenance: 49 company-invited reviews in the recent window average 4.14★, while 143 organic (uninvited) reviews average 1.85★.
Sector benchmark: other makes up 34% of this company’s complaints vs a 19% median across 96 ranked companies in its sector.
Review velocity: 111 of this company’s 529 Trustpilot reviews (21%) were written in the last 12 months.
What are the most common complaints about The Camping and Caravanning Club?
Other
45 reports · 34% of complaintssteady“Absolutely disgusted with The Camping and Caravanning site.”
3 readers marked this review helpful on Trustpilot.
“How is it fair if you have a small outfit and end up with with a small uneven pitch”
3 readers marked this review helpful on Trustpilot.
“the camping sites are pricing themselves out of the market”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
23 reports · 17% of complaintssteady“The App consistently rejects login details unless you enter them in manually”
The company replied on 2026-08-24: “Hi Gavin, We're sorry to hear you experienced difficulties accessing our website - we understand how frustrating this must have been for you and we have passed your feedback on to the relevant team…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“the dude on the phone was not in anyway helpfull.”
2 readers marked this review helpful on Trustpilot.
“Very unhelpful, something we’ve never experienced”
2 readers marked this review helpful on Trustpilot.
Misleading pricing
16 reports · 12% of complaintssteady“These ppl rip you off”
3 readers marked this review helpful on Trustpilot.
“Having emailed feedback before I visited, I was told one of the directors would be contact me. No one has.”
The company replied on 2026-09-02: “Thank you for taking the time to share your detailed feedback. We’re really pleased to hear that you enjoyed the campsite itself and found the team there fantastic. It’s great to know you would…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“up popped the price £180 !!! C&CC sites are generally ok but many prices are simply rip off greedflation.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
13 reports · 10% of complaintsrising since 2026-01“Impossible to contact. I have twice telephoned only to be told there is a lengthy queue of other callers also waiting.”
3 readers marked this review helpful on Trustpilot.
“Having emailed feedback before I visited, I was told one of the directors would be contact me. No one has.”
The company replied on 2026-09-02: “Thank you for taking the time to share your detailed feedback. We’re really pleased to hear that you enjoyed the campsite itself and found the team there fantastic. It’s great to know you would…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Campsite doesn't answer. C&CC emergency line states they are closed for the weekend”
1 reader marked this review helpful on Trustpilot.
Account/app problems
13 reports · 10% of complaintsfalling“The App consistently rejects login details unless you enter them in manually”
The company replied on 2026-08-24: “Hi Gavin, We're sorry to hear you experienced difficulties accessing our website - we understand how frustrating this must have been for you and we have passed your feedback on to the relevant team…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Bought membership and received no membership number so could not use any services”
1 reader marked this review helpful on Trustpilot.
“The app and website experience is one of the worse I’ve ever encountered.”
The company replied on 2026-07-17: “Hi Mark, We're sorry to hear about the issues you've been experiencing issues with our website recently. We will pass this feedback on to our web team for further improvements. Please give our…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
12 reports · 9% of complaintsfalling“up popped the price £180 !!! C&CC sites are generally ok but many prices are simply rip off greedflation.”
2 readers marked this review helpful on Trustpilot.
“Paid nearly £600 for 15 nights in our own caravan!!!!!”
1 reader marked this review helpful on Trustpilot.
“Bought membership and received no membership number so could not use any services”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.