UENI: most-reported complaints
Automated analysis of 491 public Trustpilot reviews published 2025-05-27 to 2026-09-17. TrustScore 4.9 from 9,367 total reviews — see the Trustpilot page. Quick answer: is UENI legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 35 complaints noting that agents provide polite responses that avoid solving the actual problem. A significant number of users also describe support as unreachable, citing instances where the company canceled subscriptions without explanation and remained busy when contacted. Additionally, some reviewers mention issues where the service did not match its description, such as a lack of comprehension for simple edit requests, and technical problems where asking a question led to their domain being shut down.
How to reach UENI
These are the contact details UENI publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected], address c/o WeWork 2-118, 2-119, 184 Shepherd Bush Road, London, W6 7NL, GB.
The company claimed its Trustpilot profile on 2017-08-30, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 10 of 16 in Website Designer. We last checked this profile on 2026-09-24 and found 24 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: UENI LTD (no. 09368082), active, incorporated 2014 (11.6 years); next accounts due 2026-09-30, last accounts filed 2025-09-30. 2 current officers; 3 filings in the last 12 months (64 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.2★ on Google (0 reviews)
TrustScore over time
4.8 → 4.9 across 15 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.5d) · 2026-08-14 (100%, 0.5d) · 2026-08-18 (100%, 0.5d) · 2026-08-21 (100%, 0.5d) · 2026-08-24 (100%, 0.5d) · 2026-08-27 (100%, 0.5d) · 2026-08-30 (100%, 0.5d) · 2026-09-02 (100%, 0.5d) · 2026-09-05 (100%, 0.5d) · 2026-09-08 (100%, 0.5d) · 2026-09-11 (98%, 0.5d) · 2026-09-14 (100%, 0.5d) · 2026-09-17 (98%, 0.5d) · 2026-09-20 (100%, 0.4d) · 2026-09-24 (100%, 0.4d).
Severity: 32% of this company’s 75 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2022, 80% of 10 one-to-three-star reviews were 1★; in June 2025, 42% of 12.
Counted from March 2022 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.0 days between the experience and publishing their negative review (270 reviews record both dates).
What their policy promises
refund window: 30 calendar days
“you may request a refund within 30 calendar days of the Date of Purchase for any reason.”
delivery promise: 7 days
“If UENI has not delivered the website within 7 days of your completing the questionnaire, then UENI will extend the Refund Period”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 402 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 402 company replies to negative reviews analysed, 52% engaged with the specific problem and 35% were generic templates.
66% of its 438 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 47% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 1,934 of this company’s 9,367 Trustpilot reviews (21%) were written in the last 12 months.
What are the most common complaints about UENI?
Support unhelpful
35 reports · 47% of complaintsfalling“they continue to ignore the issue by giving me polite responses avoiding the problem yet still charging my card monthly”
The company replied on 2025-08-30: “We’re sorry to hear about the issue you are reporting. Our team has already connected with you directly and is working together with you to resolve this. Best regards, The UENI Team”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“There is little to no comprehension of simple edit requests (which you can’t do yourself by the way, despite what they tout)”
The company replied on 2025-09-01: “Hi Hannah, We're very sorry to read this review, and we can see you're working with our designers to finish the last corrections to your website. We'll be in touch shortly to follow up on your case…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“You guys just don't listen to your customers. You take over the page and do as you will”
The company replied on 2025-08-30: “We’re sorry to hear about the problems you are reporting with your website. Our team has already reached out with you directly and is working to have this rectified. Best regards, The UENI Team”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
Support unreachable
19 reports · 25% of complaintsrising since 2026-05“they canceled subscriptions without giving you a reason why then when you tried to call them, they’re steadily busy.”
The company replied on 2025-10-07: “Hi Lazaro, We're very sorry to read this review, as customer support is of utmost importance to us. We asked Trustpilot to share your contact information so we can locate your account and properly…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Very unresponsive.”
The company replied on 2025-07-30: “Hi, We're very sorry to read this review, and we'll be happy to review your case in more detail. We couldn't locate your UENI account with this review's details, so we asked Trustpilot for your…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“still not live, they wont reply to my emails.”
The company replied on 2025-12-11: “Hi Carl, We're very sorry to read this review, as customer support is of utmost importance to us. We asked Trustpilot to provide us with your account's information so we can locate it as soon as…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Not as described
10 reports · 13% of complaintsfalling“There is little to no comprehension of simple edit requests (which you can’t do yourself by the way, despite what they tout)”
The company replied on 2025-09-01: “Hi Hannah, We're very sorry to read this review, and we can see you're working with our designers to finish the last corrections to your website. We'll be in touch shortly to follow up on your case…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“Their edits take ages and are SOOOO basic my 8yo nephew can do better.”
The company replied on 2025-10-06: “Hi William, We're very sorry to read this review as customer support is of utmost importance to us. We understand you're not satisfied with your website, and we can see you're in contact with our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“promoting false advertisements and building websites that do not function”
The company replied on 2025-06-05: “We’re sorry to hear you feel this way. Our team has already addressed your concerns thoroughly, and we’ve provided the service as advertised. While we understand not every solution suits every need,…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
Account/app problems
10 reports · 13% of complaintsrising since 2026-05“After simply asking a question, they stopped our domain, shutting down our website and emails.”
The company replied on 2025-06-16: “We're sorry to hear about your experience. The domain issue was a misunderstanding based on a conversation with our team, and we apologize for the inconvenience. Regarding your Google Business…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“After simply asking a question, they stopped our domain, shutting down our website and emails.”
The company replied on 2025-06-16: “We're sorry to hear about your experience. The domain issue was a misunderstanding based on a conversation with our team, and we apologize for the inconvenience. Regarding your Google Business…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The Cancel Subscription link doesn't work. Nothing happens when you click on it.”
The company replied on 2026-06-12: “Hi Becky, We're sorry to read this review as customer support is of utmost importance to us. We've been in business since 2014, helping small business owners establish a strong online presence. We…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Misleading pricing
9 reports · 12% of complaintsrising since 2026-05“This was never disclosed when I signed up.”
The company replied on 2026-06-26: “Hi Donna, Thank you for taking the time to provide such a detailed and constructive review. While we are glad to hear our team was polite, we are deeply concerned by the delays you experienced with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I asked for a refund and I was told not allowed.”
The company replied on 2026-04-20: “Paul, We're sorry to read this review. Please note that you've purchased our services in April and your refund request was sent outside our refund period, as per our terms and conditions. This was…”
Our classifier read this reply as a deflection.
“Once they build your website, they force you to pay then a fee for a year to maintain it”
The company replied on 2026-09-09: “Hi Melanie, We're sorry to read this review, as we aim to be transparent in our pricing, every step of the way. There is no obligation to upgrade to higher plans, but we know some business owners,…”
Our classifier read this reply as a deflection.
Poor core service
7 reports · 9% of complaintssteady“their team deleted it. No explanation. Just gone.”
The company replied on 2025-09-01: “Hi Sebastian, We're very sorry to read this review, as customer support is of utmost importance to us. We can see our team emailed you today to clarify some of the issues you brought up here. Our…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“my current website has been down and the new one created is not up”
The company replied on 2025-11-07: “Hi there, We're sorry to read this review, as customer support is of utmost importance to us. We can see your website has been live this whole time, but the domain you connected to the website wasn't…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“promised a call by management - no call ever came”
Compare UENI with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.