OVO Energy Australia: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-07-08 to 2026-07-30. TrustScore 3.5 from 304 total reviews — see the Trustpilot page. Quick answer: is OVO Energy Australia legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 9 out of 18 identified complaints citing this issue. Billing errors are the next most frequent concern, appearing in 8 complaints. Additionally, some reviewers mention that support is unreachable or that they are being overcharged for services.
How to reach OVO Energy Australia
These are the contact details OVO Energy Australia publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 1300937686, email [email protected], address 120 Spencer Street, Melbourne, 3000, AU.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-03-04. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.8★ on Google (664 reviews)
OVO Energy operates in 3 markets we track — compare its complaint mix by country.
What their policy promises
refund window: 5 business days
“Refunds will be processed within 5 business days”
refund window: 5 business days
“OVO Energy will investigate within 10 business days and process the refund to your account within 5 business days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-23.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +2/-2 lines; added: Refund Policy | UPDATED ON: 27 March 2020; removed: Refund Policy | UPDATED ON:27.03.2020 (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 80 company-invited reviews in the recent window average 4.95★, while 20 organic (uninvited) reviews average 1.55★.
54% of its 78 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 14 of this company’s 304 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about OVO Energy Australia?
Support unhelpful
9 reports · 50% of complaints“over a 10 week period 5 cheques lost not credited”
“OVO energy appear not to recognise cheque payments”
“after being on hold for a hour got promised they would phone tonight at 6:30pm tonight when I got home made them send me a email saying they would call back at the time they agreed to got the email but again no phone cal”
Billing errors
8 reports · 44% of complaints“over a 10 week period 5 cheques lost not credited”
“OVO energy appear not to recognise cheque payments”
“still trying to take charge me for someone elses electricity 6 months after account being closed”
Support unreachable
4 reports · 22% of complaints“You can forget contacting them and it is clear the account is in credit over $200 I have emailed them and my bank. Stone mother silence.”
“after being on hold for a hour got promised they would phone tonight at 6:30pm tonight when I got home made them send me a email saying they would call back at the time they agreed to got the email but again no phone cal”
“Literally impossible to get into contact with them.”
Overcharging
3 reports · 17% of complaints“They are charging me $70 each month, when my electricity bill is $0 due to my solar.”
“they’re already charging me $115. They don’t send you a detailed bill”
“They charge you more than what they advertise”
1 reader marked this review helpful on Trustpilot.
Aggressive collections
2 reports · 11% of complaints“dumped the accumulated amount onto my bill without any prior warning”
“sent the bill to debt collectors”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.