Market Harborough Building Society: most-reported complaints
Automated analysis of 233 public Trustpilot reviews published 2017-11-24 to 2026-09-12. TrustScore 4.8 from 904 total reviews — see the Trustpilot page. Quick answer: is Market Harborough Building Society legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to account and app problems, citing examples such as a lack of formal correspondence to verify account holdings. Support is also frequently described as unhelpful or unreachable, with customers noting significant difficulties in completing simple tasks or receiving assistance. These concerns were identified across 38 complaints out of 233 reviews analyzed between November 2017 and September 2026. No specific trend could be established for these issues due to the limited number of reviews.
How to reach Market Harborough Building Society
These are the contact details Market Harborough Building Society publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01858 412412, email [email protected], address The square, Market Harborough, LE16 7PA, GB.
The company claimed its Trustpilot profile on 2019-06-19, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-10. Trustpilot ranks it 3 of 5 in Building Society. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Which Building Societies allow Bare Trust Accounts to be set-up?”, “CMC Invest cash ISA - what banks can this be transferred to?”.
Elsewhere: 5★ on Google (44 reviews)
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (73%, 3.6d) · 2026-08-15 (73%, 3.6d) · 2026-08-18 (73%, 3.6d) · 2026-08-21 (73%, 3.6d) · 2026-08-24 (73%, 3.6d) · 2026-08-28 (73%, 3.6d) · 2026-09-03 (73%, 3.6d) · 2026-09-06 (73%, 3.6d) · 2026-09-09 (73%, 3.6d) · 2026-09-12 (73%, 3.6d) · 2026-09-24 (73%, 3.6d).
Severity: 13% of this company’s 38 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 12.5 days between the experience and publishing their negative review (43 reviews record both dates).
Ombudsman outcomes
The Financial Ombudsman Service has published 6 decisions naming this firm (too few to quote an upheld rate).
Covers decisions dated 2015-02-16 to 2024-08-13, by the acceptance-deadline date the Ombudsman publishes — not the date the complaint was decided.
Official published outcomes from the Financial Ombudsman Service, not our analysis. Uphold rates reflect the cases that reached the ombudsman, not all complaints. source.
Measured reply time: across 37 negative reviews that received a public reply, the median wait was 3.8 days — the company profile reports an average of 4 days.
Reply quality: of 37 company replies to negative reviews analysed, 35% engaged with the specific problem and 59% were generic templates.
Review provenance: 41 company-invited reviews in the recent window average 4.78★, while 153 organic (uninvited) reviews average 4.95★.
22% of its 183 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 42% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 473 of this company’s 904 Trustpilot reviews (52%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Market Harborough Building Society?
Account/app problems
16 reports · 42% of complaints“we have not received any form of letterheaded correspondence that would provide evidence that we held an account with you”
The company replied on 2025-03-16: “Hello, we are sorry to hear that you are unhappy with us not sending letterheaded confirmation of your recent account opening. We don’t usually issue postal confirmation of account openings for…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Setting up online access was not smooth as the mobile number provided did not link to the account so I could not log in.”
The company replied on 2025-01-20: “Hello, we are sorry to hear that your experience with the Society has not met your expectations and thank you for your feedback. I see our Savings Operations Manager was able to chat with you to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I have deducted one star for each of these.”
The company replied on 2024-12-20: “Hello, we are sorry to hear that our Online Service has not met your expectations, and thank you for your feedback. At MHBS, we take our responsibility to safeguard our members’ funds and personal…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
10 reports · 26% of complaints“getting help from their online team feels like dealing with overall disinterest with customers.”
2 readers marked this review helpful on Trustpilot.
“Our final settlement figure was incorrect, and it was only after numerous emails from ourselves that they admitted their error.”
The company replied on 2025-02-18: “Hello, thank you for taking the time to share your feedback. We are sorry to hear that your experience with us on this occasion did not meet your expectations. We understand that complex mortgage…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Setting up online access was not smooth as the mobile number provided did not link to the account so I could not log in.”
The company replied on 2025-01-20: “Hello, we are sorry to hear that your experience with the Society has not met your expectations and thank you for your feedback. I see our Savings Operations Manager was able to chat with you to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unreachable
9 reports · 24% of complaints“It's impossible to undertake the most simple of tasks without major hassle”
The company replied on 2024-11-12: “Hello, we are sorry to hear that your experience with us did not meet your expectations. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Sent several emails, enailed the Chief Executive Never got a Response”
“Weeks passed with no acknowledgement, no holding reply, no sign that anyone was paying attention.”
The company replied on 2025-11-14: “Thank you for sharing your experience with us. Your feedback is important and helps us identify areas for improvement. Please be assured that our Mortgage Servicing Team takes member requests…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
4 reports · 10% of complaints“bluntly refuses to tell me how much commission they have received on insurance products”
The company replied on 2024-08-16: “Thank you for taking the time again to share your feedback. We are sorry to hear that despite our interactions with you on this matter you remain dissatisfied. We have provided you with all the…”
Our classifier read this reply as a deflection.
“they have bluntly refused to give me the information this company is obviously not transparent”
The company replied on 2024-08-08: “Hello, we are sorry to hear that you are unhappy that the Society is unable to provide you with details on commissions paid in relation to insurances products purchased and thank you for your…”
Our classifier read this reply as a template response.
“Poor interest rate for long term accounts , why keep reducing it”
Overcharging
4 reports · 10% of complaints“MHBS have still yet to do so, not even slightly.”
The company replied on 2024-10-09: “We regret to learn of your dissatisfaction regarding the Society’s Standard Variable Rate. We appreciate your feedback. We always seek to do right by all of our members, so we are disappointed to see…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“YOU LOSE THE INTEREST TO WHICH YOU ARE ENTITLED!”
The company replied on 2025-11-04: “Updated response to updated review: Thank you for your updated review. We will as always take onboard your feedback regards maturity dates and endeavour to choose dates that’s cause least disruption…”
Our classifier read this reply as a substantive response.
“extremely slow to reduce their lending rates (SVR) for the benefit of customers”
The company replied on 2024-09-11: “We regret to learn of your dissatisfaction regarding the recent interest rate change resulting from the Bank of England’s adjustment to the Bank Rate. We appreciate your feedback. The action taken is…”
Our classifier read this reply as a deflection.
Billing errors
3 reports · 8% of complaints“Our final settlement figure was incorrect, and it was only after numerous emails from ourselves that they admitted their error.”
The company replied on 2025-02-18: “Hello, thank you for taking the time to share your feedback. We are sorry to hear that your experience with us on this occasion did not meet your expectations. We understand that complex mortgage…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“YOU LOSE THE INTEREST TO WHICH YOU ARE ENTITLED!”
The company replied on 2025-11-04: “Updated response to updated review: Thank you for your updated review. We will as always take onboard your feedback regards maturity dates and endeavour to choose dates that’s cause least disruption…”
Our classifier read this reply as a substantive response.
“The problem is the slow rate at which payments into it were applied.”
Compare Market Harborough Building Society with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.