Cleerly: most-reported complaints
Automated analysis of 193 public Trustpilot reviews published 2021-10-27 to 2026-09-24. TrustScore 4.9 from 772 total reviews — see the Trustpilot page. Quick answer: is Cleerly legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 60% of the five complaints identified in 193 reviews. One specific example cited describes the company as abrasive and unhelpful when contacted. A trend cannot be established yet due to the low volume of reviews.
How to reach Cleerly
These are the contact details Cleerly publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0044 2394 212 912, email [email protected], address Ground Floor, 3 Victory Park, Solent Way, Whiteley, PO15 7FN, GB.
The company claimed its Trustpilot profile on 2024-03-11 and uses Trustpilot’s paid features. Trustpilot ranks it 46 of 87 in Mortgage Broker. We last checked this profile on 2026-09-24 and found 18 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: CLEERLY LTD (no. 11453383), active, incorporated 2018 (8.1 years); next accounts due 2027-04-30, last accounts filed 2025-12-02. 1 current officer (4 on record historically), 1 resignation in the last 24 months; 6 filings in the last 12 months (57 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Not being paid for work.”.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
refund window: fully refundable
“In circumstances where a suitable mortgage offer is not produced as a result of our recommendation, then the fee is fully refundable.”
complaint process: ask us to explain
“Please take some time to read through this and ask us to explain anything that isn’t clear.”
complaint process: ask us for details
“Please ask us for details of any fees that may be applicable to you following your initial consultation, including refund conditions, if this is not clear.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 52 company-invited reviews in the recent window average 4.98★, while 136 organic (uninvited) reviews average 4.94★.
29% of its 185 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 60% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 124 of this company’s 772 Trustpilot reviews (16%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Cleerly?
Support unhelpful
3 reports · 60% of complaints“Rang this company, thought they were abrasive and unhelpful! Avoid”
“Matt was very abrupt and wasn't listening to my individual situation”
“I put the phone down thinking thats it now if these guys can't help me no one will be able to”
The company replied on 2021-12-10: “Hi Heena, Thank you again for your feedback. As stated I am very disappointed that you felt strongly enough to leave this review on another platform. As a business we pride ourselves on the detailed…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.