NutriPaw: most-reported complaints
Automated analysis of 516 public Trustpilot reviews published 2022-10-28 to 2026-09-28. TrustScore 4.1 from 5,744 total reviews — see the Trustpilot page. Quick answer: is NutriPaw legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with subscription traps, which account for 53% of the 399 complaints identified in 516 reviews. Support unhelpfulness is the second most common concern, cited in 19% of complaints, followed by faulty products at 17%. Additionally, 15% of reviewers mention that cancelling their subscription is difficult. Trends for subscription traps, unhelpful support, and cancellation difficulties are rising, while reports of faulty products remain flat.
How to reach NutriPaw
These are the contact details NutriPaw publishes on its Trustpilot profile, as of our last check on 2026-09-28 — it publishes no phone number there, email [email protected], address 124, City Road, London, EC1V 2NX, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-11-22 and last replied to a negative review on 2026-09-25. We last checked this profile on 2026-09-28 and found 416 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 29% of this company’s 399 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (438 reviews record both dates).
Measured reply time: across 209 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 5 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 209 company replies to negative reviews analysed, 5% engaged with the specific problem and 38% were generic templates.
Review provenance: 80 company-invited reviews in the recent window average 4.69★, while 20 organic (uninvited) reviews average 1.50★.
11% of its 65 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 3,081 of this company’s 5,744 Trustpilot reviews (54%) were written in the last 12 months.
What are the most common complaints about NutriPaw?
Subscription trap
211 reports · 53% of complaintsrising since 2025-08“Tricking people makes customers doubt the integrity of the company and product. Cancelling isnt straight forward either.”
9 readers marked this review helpful on Trustpilot.
“you are automatically signed up to a subscription.”
9 readers marked this review helpful on Trustpilot.
“A hidden repeat order is in it.”
6 readers marked this review helpful on Trustpilot.
Support unhelpful
76 reports · 19% of complaintsrising since 2025-08“I messaged nutri paw via their contact us……still no answer!”
6 readers marked this review helpful on Trustpilot.
“no product and no refund no choice but to escalate with the bank useless awful scammers”
The company replied on 2026-09-09: “Hi Mark, We are sorry to hear of the issues you have experienced with not received your order or a refund. It is disappointing to understand that you have not heard anything else from our customer…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“wish that I hadn't as I subjected my cat to nearly 2 months of misery.”
4 readers marked this review helpful on Trustpilot.
Faulty product
69 reports · 17% of complaintssteady“they have made absolutely no difference to her”
6 readers marked this review helpful on Trustpilot.
“So they conned me in sending a freebie which activated the subscription again !”
4 readers marked this review helpful on Trustpilot.
“wish that I hadn't as I subjected my cat to nearly 2 months of misery.”
4 readers marked this review helpful on Trustpilot.
Hard to cancel
59 reports · 15% of complaintsrising since 2025-08“Tricking people makes customers doubt the integrity of the company and product. Cancelling isnt straight forward either.”
9 readers marked this review helpful on Trustpilot.
“I was signed up to a subscription without my knowledge and when I tried to cancel was only allowed to pause or delay it”
5 readers marked this review helpful on Trustpilot.
“They make it deliberately difficult to cancel”
The company replied on 2026-09-21: “Hi Pat, We are sorry to hear that you had not intentionally signed up for Repeatcare when you purchased the dental water. We do highlight on the product page and during checkout that the order is a…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
Support unreachable
48 reports · 12% of complaintsrising since 2025-08“I was signed up to a subscription without my knowledge and when I tried to cancel was only allowed to pause or delay it”
5 readers marked this review helpful on Trustpilot.
“I somehow ended up on a repeat order. I emailed and said that I didn't want it and can I have a refund”
The company replied on 2026-09-10: “Hi Julie, We are sorry to hear that you had not intentionally signed up for Repeatcare when you purchased with us and that you are no longer receiving responses via email. We do highlight on the…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“the subscription box is pre ticked”
The company replied on 2026-09-21: “Hi Colin, We are sorry to hear that you had not intentionally signed up for Repeatcare when you purchased our calming product. We do highlight on the product page and during checkout that the order…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
Not as described
47 reports · 12% of complaintsfalling“the second discounted tub smells totally different and nothing like the first one”
5 readers marked this review helpful on Trustpilot.
“Unfortunately they seem to have changed the recipe”
4 readers marked this review helpful on Trustpilot.
“But this month I noticed the ingredient list has changed and the active probiotics reduced significantly”
4 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.