Snainton Golf: most-reported complaints
Automated analysis of 668 public Trustpilot reviews published 2017-12-13 to 2026-09-23. TrustScore 4.9 from 13,208 total reviews — see the Trustpilot page. Quick answer: is Snainton Golf legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 41% of the 254 complaints identified across 668 reviews. Delivery failures were the second most common issue, cited in 23% of complaints, while unhelpful support and faulty products made up 19% and 14% respectively. The trend for late deliveries is falling, whereas reports of unhelpful support and faulty products are rising, and the trend for delivery failures remains flat.
How to reach Snainton Golf
These are the contact details Snainton Golf publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 01723 850014, email [email protected], address Yedingham Road, Snainton, Scarborough, YO13 9PG, GB.
The company claimed its Trustpilot profile on 2016-09-21, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 6 of 27 in Golf Club. We last checked this profile on 2026-09-23 and found 20 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 27 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/10? WIN Mizuno JPX 900 Irons Worth £749 (Golf)”, “E: 30/08? Win A Galvin Green Lincoln Interface-1 Pullover (Twitter)”, “E: 30/06 Win a Motocaddy M1 Pro electric golf trolley”.
Elsewhere: 4.6★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (21%, 7.0d) · 2026-08-15 (20%, 7.0d) · 2026-08-18 (20%, 7.0d) · 2026-08-21 (20%, 7.0d) · 2026-08-24 (20%, 7.0d) · 2026-08-27 (20%, 7.0d) · 2026-09-01 (23%, 7.0d) · 2026-09-04 (30%, 11.1d) · 2026-09-07 (28%, 11.1d) · 2026-09-11 (28%, 11.1d) · 2026-09-14 (28%, 11.1d) · 2026-09-17 (27%, 11.1d) · 2026-09-20 (27%, 11.1d) · 2026-09-23 (37%, 11.5d).
Severity: 11% of this company’s 254 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In June 2020, 64% of 11 one-to-three-star reviews were 1★; in September 2024, 46% of 13.
Counted from June 2020 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 14.9 days between the experience and publishing their negative review (147 reviews record both dates).
Measured reply time: across 108 negative reviews that received a public reply, the median wait was 1.5 days — the company profile reports an average of 12 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 108 company replies to negative reviews analysed, 35% engaged with the specific problem and 17% were generic templates.
Review provenance: 352 company-invited reviews in the recent window average 4.90★, while 51 organic (uninvited) reviews average 4.84★.
4% of its 382 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 41% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 1,908 of this company’s 13,208 Trustpilot reviews (14%) were written in the last 12 months.
What are the most common complaints about Snainton Golf?
Delivery late
105 reports · 41% of complaintsfalling“Promised delivery on a specific date multiple times but failed to meet expectations.”
The company replied on 2022-07-15: “Hello, Thank you for your recent orders with us, I am really sorry the latest order has been poor from us. We have no excuses. It says it was delivered on 12th so hopefully you have what you ordered.…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“it said next day delivery, but wasn't delivered for 5 days”
3 readers marked this review helpful on Trustpilot.
“these still haven’t turned up on Friday at 1pm despite being promised delivery yesterday.”
2 readers marked this review helpful on Trustpilot.
Delivery failed
59 reports · 23% of complaintssteady“They accepted an order for an item out of stock. They then sent the wrong item.”
2 readers marked this review helpful on Trustpilot.
“I waited 3 months for any communication”
2 readers marked this review helpful on Trustpilot.
“these still haven’t turned up on Friday at 1pm despite being promised delivery yesterday.”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
48 reports · 19% of complaintsrising since 2024-03“Promised delivery on a specific date multiple times but failed to meet expectations.”
The company replied on 2022-07-15: “Hello, Thank you for your recent orders with us, I am really sorry the latest order has been poor from us. We have no excuses. It says it was delivered on 12th so hopefully you have what you ordered.…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“They accepted an order for an item out of stock. They then sent the wrong item.”
2 readers marked this review helpful on Trustpilot.
“I waited 3 months for any communication”
2 readers marked this review helpful on Trustpilot.
Faulty product
35 reports · 14% of complaintsrising since 2024-03“one of the items would not work as it was broken.”
The company replied on 2021-06-15: “I am honestly gobsmacked how ridiculous this review is, public please make your own minds up. Best regards John”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“PING bag has a soft part here and clearly poorl;y built.”
1 reader marked this review helpful on Trustpilot.
“Initial communications were good and promised product replacement, but that never actually happened”
1 reader marked this review helpful on Trustpilot.
Not as described
27 reports · 11% of complaintssteady“When arrived they were the normal 12 ball boxes not the 15 as advertised”
The company replied on 2022-07-07: “Hi This has to be in our top 5 of unfair reviews. Another keyboard warrior sadly lacking in the facts of the transaction. We got and order for Callaway Supersoft balls not the bonus pack but just…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“My order took 3 weeks to arrive, when it finally arrived today the packaging was extremely poor.”
1 reader marked this review helpful on Trustpilot.
“received half of what i ordered, and the half i did receive, didnt follow the specifications that i ordered.”
1 reader marked this review helpful on Trustpilot.
Refund refused
15 reports · 6% of complaintssteady“After chasing it up they said they had not received the package and could do nothing about it.”
2 readers marked this review helpful on Trustpilot.
“Invorrect item sent to me.”
The company replied on 2022-09-08: “Hi, It is very disappointing to receive this review. We have a returns section on the website which is simple to follow and it uses our royalmail tracked account. You decided to not even use a Post…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Received item and it was complete wrong, I’ve waited 3 months to hear back from them”
1 reader marked this review helpful on Trustpilot.
Compare Snainton Golf with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.