Chris Knott Insurance: most-reported complaints
Automated analysis of 274 public Trustpilot reviews published 2018-01-13 to 2026-09-13. TrustScore 4.9 from 2,443 total reviews — see the Trustpilot page. Quick answer: is Chris Knott Insurance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful and that they have been overcharged, with each issue accounting for 28% of the 43 identified complaints. Misleading pricing is another frequent concern, cited in 26% of complaints, while other issues make up the remaining 16%. The trend for support and overcharging complaints remains flat, whereas reports of misleading pricing are falling. These findings are based on an analysis of 274 reviews.
How to reach Chris Knott Insurance
These are the contact details Chris Knott Insurance publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 917 2274, email [email protected], address 5th Floor, Cavendish House, Breeds Place, Hastings, TN34 3AA, GB.
The company claimed its Trustpilot profile on 2017-05-08, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-14. Trustpilot ranks it 29 of 170 in Insurance Broker. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 01/06 WIN 2x weekend BTCC 2018 tickets for Silverstone (insurance quote effort)”.
Elsewhere: 4.4★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.3d) · 2026-08-15 (100%, 0.3d) · 2026-08-18 (100%, 0.3d) · 2026-08-21 (100%, 0.3d) · 2026-08-24 (100%, 0.3d) · 2026-08-27 (100%, 0.3d) · 2026-08-30 (100%, 0.3d) · 2026-09-02 (100%, 0.3d) · 2026-09-08 (100%, 0.3d) · 2026-09-12 (100%, 0.3d) · 2026-09-15 (100%, 0.3d) · 2026-09-21 (100%, 0.3d) · 2026-09-24 (100%, 0.3d).
Severity: 5% of this company’s 43 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.5 days between the experience and publishing their negative review (32 reviews record both dates).
What their policy promises
complaint process: speedy, fair, and efficient
“Our commitment is to ensure a speedy, fair, and efficient resolution of your complaint.”
complaint process: calmly and courteously
“We will always respond calmly and courteously, and offer our apologies where warranted.”
complaint process: within 5 business days
“If we cannot reply in full straight away, we will acknowledge written complaints within 5 business days”
complaint process: within eight weeks
“We will then aim to fully resolve the matter as soon as we practically can, keeping you informed of progress and all cases within eight weeks of the date you first raise the complaint.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 53 negative reviews that received a public reply, the median wait was 1 days — the company profile reports an average of under a day.
Reply quality: of 53 company replies to negative reviews analysed, 26% engaged with the specific problem and 21% were generic templates.
3% of its 218 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 28% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 264 of this company’s 2,443 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about Chris Knott Insurance?
Support unhelpful
12 reports · 28% of complaintssteady“Its been 7month and i haven't even been given a penny yet.”
The company replied on 2018-02-15: “With respect Riyaadh, your entire complaint is actually against your insurer or the third party's insurer. We're the broker, so we have no influence on what happens when you claim. That's not to say…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“I was then told that this is not possible as the bonus can only apply to one not both and unless I can state which car has the full bonus they would not be able to help me.”
The company replied on 2020-03-04: “Hi, I don't know your real name so can't comment on the specifics but it's vehicles that earn bonus, not drivers. There is such a thing as mirroring bonus from one car to another so you get the…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Have been waiting for return emails”
The company replied on 2026-08-07: “As a broker, we are happy to look at any issues our customers raise. We have responded to your concerns via email.”
Our classifier read this reply as a template response.
Overcharging
12 reports · 28% of complaintssteady“I decided to cancel insurance the same day as found better quote was charged £40 for cancellation but wasn't told this”
The company replied on 2020-03-04: “We didn't have access to your NCB data as we're a broker, not an insurer. As it turned out you didn't have the NCB you thought you did, so the quote had to increase to reflect your actual bonus…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“demanded at an extra £80 for the difference between 9 years and 6 years.”
The company replied on 2026-03-13: “I do apologise for the confusion, I understand that we also responded to you via email acknowledging that the original account handler made a mistake when entering the details.”
Our classifier read this reply as a substantive response.
“The level of admin charge to existing customers with no changes is too high.”
The company replied on 2026-05-26: “Many thanks for renewing. Our Admin fees are inline and or lower than our competitors.”
Our classifier read this reply as a deflection.
Misleading pricing
11 reports · 26% of complaintsfalling“I was then still charged a £50 admin charge which isn’t an admin charge it is a broker added fee.”
The company replied on 2026-09-14: “Having looked into this, we can see that we didn't respond to an email you sent. We have picked this up with agent handling the case. We are sorry that you had this experience.”
Our classifier read this reply as a template response.
“I suspect I have been loaded for a glass repair despite being told highway don't load for glass claims”
The company replied on 2024-07-25: “Many thanks for leaving a service review. I will cover off the points you have raised: I can assure you that the windscreen repair and zero impact on the renewal premium. Some insurer do load…”
Our classifier read this reply as a deflection.
“Initial renewal premium too high given I make no claims.”
The company replied on 2023-07-17: “As a Broker, we have access to a section of the market not the entire market. We will always offer the best quote we have available at the point of inviting your renewal. We have always had a price…”
Our classifier read this reply as a deflection.
Other
7 reports · 16% of complaintssteady“Disappointed I had to pay for a new policy rather than a renewal because I left it until the last Saturday and they were closed”
The company replied on 2025-06-23: “Hi, thanks for the 3 star service review. We always send renewals invitations out leaving plenty of time for customer to make a decision (usually 21-28 days prior) Regarding the closure on the…”
Our classifier read this reply as a deflection.
“Opening times that leave you stranded at a weekend.”
The company replied on 2024-04-29: “Many thanks for the 1 star service review- relating to our opening hours. Aside of a small spell during lockdown where we extending our hours to assist our customers, our opening hours have always…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“they forgot to send a reminder that my insurance was due”
The company replied on 2022-08-18: “Good morning, I totally understand your reasoning behind the 1 star review. This was 100% an error on our part. We learn from our mistakes and have put measures in place to ensure this never happens…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
4 reports · 9% of complaintssteady“waited 10 days, still nothing no answear back”
The company replied on 2020-08-19: “Hi Alexandru, we've had a look at what happened this end. I think there was a misunderstanding about the information we were waiting on and you supplied that late on the final day of your current…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Have been waiting for return emails”
The company replied on 2026-08-07: “As a broker, we are happy to look at any issues our customers raise. We have responded to your concerns via email.”
Our classifier read this reply as a template response.
“unable to do travel insurance over the phone and directed to online website which was rubbish”
The company replied on 2026-04-16: “Many thanks for your feedback. I am sorry that you experience difficulties obtaining a quote via our website, there is a help line and email address detailed at the top of the page which is a direct…”
Our classifier read this reply as a template response.
Billing errors
2 reports · 5% of complaintsrising since 2024-07“I was then still charged a £50 admin charge which isn’t an admin charge it is a broker added fee.”
The company replied on 2026-09-14: “Having looked into this, we can see that we didn't respond to an email you sent. We have picked this up with agent handling the case. We are sorry that you had this experience.”
Our classifier read this reply as a template response.
“No-one called me back, I had to call again. Paperwork was wrong when it arrived, excesses were inaccurate”
The company replied on 2020-05-11: “Hi Nikki, we've been trying to contact you by phone and email, since you highlighted the document errors last week, to discuss the issues with you and where the documents are incorrect. Please call…”
Our classifier read this reply as a deflection.
Compare Chris Knott Insurance with…
- Chris Knott Insurance vs Howden Insurance
- Chris Knott Insurance vs Howden Life & Health
- Chris Knott Insurance vs Peter James Insurance
- Chris Knott Insurance vs Pol-Plan Ubezpieczenia
- Chris Knott Insurance vs Sharrocks
- Chris Knott Insurance vs LetsGoCover
- Chris Knott Insurance vs BG Insurance
- Chris Knott Insurance vs Heath Crawford
- Chris Knott Insurance vs Mobilers
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-15.