Nationalcar: most-reported complaints
Automated analysis of 91 public Trustpilot reviews published 2014-01-04 to 2026-09-14. TrustScore 2.8 from 95 total reviews — see the Trustpilot page. Quick answer: is Nationalcar legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful or unreachable, with 26 complaints citing unhelpful staff and 15 noting that support could not be contacted. Billing errors are another frequent concern, appearing in 18 reviews, while 16 reviewers specifically mention being overcharged. These issues were identified across 62 complaints out of 91 reviews analyzed, with no significant trend observed for any category.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-06-19. We last checked this profile on 2026-09-27 and found 91 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 45% of this company’s 62 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 12.0 days between the experience and publishing their negative review (55 reviews record both dates).
Review velocity: 51 of this company’s 95 Trustpilot reviews (54%) were written in the last 12 months.
What are the most common complaints about Nationalcar?
Support unhelpful
26 reports · 42% of complaintssteady“The car they gave me was dirty inside and the back windshield was extremely dirty.”
1 reader marked this review helpful on Trustpilot.
“kept hearing “your case has been escalated,” but no one ever contacted me.”
“The attendant said he couldn't give me the car, period, end of story”
Billing errors
18 reports · 29% of complaintssteady“They promise one price then charge another on return.”
1 reader marked this review helpful on Trustpilot.
“they lied and say it was cancelled and charged me $425.”
“waiting for answers about the money that was stolen from the renal after I returned it”
Overcharging
16 reports · 26% of complaintssteady“I showed them the IDP requirement is NOT on the website or my rental the rental agreement.”
“I WAS NOT ABLE TO RENT A CAR BECAUSE I HAVE AN OUT OF STATE LICENSE”
“The price of our contract went up by more than 100 Euros”
Support unreachable
15 reports · 24% of complaintssteady“They promise one price then charge another on return.”
1 reader marked this review helpful on Trustpilot.
“waiting for answers about the money that was stolen from the renal after I returned it”
“kept hearing “your case has been escalated,” but no one ever contacted me.”
Misleading pricing
8 reports · 13% of complaintssteady“they lied and say it was cancelled and charged me $425.”
“I was charged $597.38 for just 4 days, which is shockingly close to the cost of the full 8-day reservation.”
“I was told the cost to rent a vehicle for a month would be $1500. When they charged me $1900.”
Not as described
7 reports · 11% of complaintssteady“I showed them the IDP requirement is NOT on the website or my rental the rental agreement.”
“The price of our contract went up by more than 100 Euros”
“I was looking for two brand large size truck when I booked and it was confirmed that this location has these two large size trucks! I went there a bit earlier and these two brand cars were not available”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.