sleepsoftly: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2018-05-11 to 2024-09-17. TrustScore 1.6 from 107 total reviews — see the Trustpilot page. Quick answer: is sleepsoftly legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 100 Trustpilot reviews analysed, the most-reported issues with sleepsoftly were: Faulty product (33 reports), Not as described (27 reports), Delivery failed (24 reports).
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-02-17. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Issues problems with sleepsoftly giant bean bag bad service no support groupon deal”, “SleepSoftly, experiences???”.
Severity: 36% of this company’s 78 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Sector benchmark: faulty product makes up 42% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 0 of this company’s 107 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about sleepsoftly?
Faulty product
33 reports · 42% of complaintsrising since 2022-07“the 'mattress' (like all of them) were faulty”
2 readers marked this review helpful on Trustpilot.
“the advert is false TRADING STANDARDS need to get involved”
The company replied on 2023-02-13: “Thank you I understand that the mattresses were not to your liking unfortunately with mattresses this is a personal preference issue. I can assure you that these are pocket sprung mattresses and they…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Now I am told my warranty is void after only receiving 5 days ago.”
Not as described
27 reports · 35% of complaintsrising since 2022-07“the advert is false TRADING STANDARDS need to get involved”
The company replied on 2023-02-13: “Thank you I understand that the mattresses were not to your liking unfortunately with mattresses this is a personal preference issue. I can assure you that these are pocket sprung mattresses and they…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Took their sweet time giving me a refund too! Over a month of dramas”
“The photographs they use show high quality fantastic mattresses but the reality is they are delivery inferior awful products.”
Delivery failed
24 reports · 31% of complaintsfalling“they deliver to people on the street and I am now without my mattress and without my money”
“Bed apparently got delivered but it's no where to be seen, their delivery company forged my signature”
The company replied on 2022-10-31: “Sorry to hear that you have had an issue with a Wowcher order unfortunately we are Sleep Softly and we do not trade on Wowcher”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“they didnt bother to show up. No advice or alerts from this company”
Support unhelpful
19 reports · 24% of complaintsfalling“Bed apparently got delivered but it's no where to be seen, their delivery company forged my signature”
The company replied on 2022-10-31: “Sorry to hear that you have had an issue with a Wowcher order unfortunately we are Sleep Softly and we do not trade on Wowcher”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Took their sweet time giving me a refund too! Over a month of dramas”
“most of the screw holes didn’t much up, so had to make new ones!”
Delivery late
17 reports · 22% of complaintssteady“I tried to cancel my order, no refund offered, have to jump through several hoops to get anything back”
1 reader marked this review helpful on Trustpilot.
“STILL WAITING FOR MATTRESS 4 WEEKS ON.”
“they delivered just the furniture cover while they "lost" the rest of it.”
Refund refused
7 reports · 9% of complaintsrising since 2022-07“the 'mattress' (like all of them) were faulty”
2 readers marked this review helpful on Trustpilot.
“I tried to cancel my order, no refund offered, have to jump through several hoops to get anything back”
1 reader marked this review helpful on Trustpilot.
“they deliver to people on the street and I am now without my mattress and without my money”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.