takepayments Limited: most-reported complaints
Automated analysis of 999 public Trustpilot reviews published 2019-11-18 to 2026-09-23. TrustScore 4.8 from 67,077 total reviews — see the Trustpilot page. Quick answer: is takepayments Limited legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 199 instances noted, a figure that represents 44% of identified complaints and shows a rising trend. Support being unreachable is the second most common issue, cited in 107 cases (24% of complaints), while billing errors account for 61 reports (13%) and are trending downward. Additionally, 54 reviewers (12% of complaints) found the cancellation process difficult, a concern that is also rising in frequency.
How to reach takepayments Limited
These are the contact details takepayments Limited publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 01606 566 600, address Highbank House, Stockport, SK3 0ET, GB.
The company claimed its Trustpilot profile on 2019-10-03, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-18. Trustpilot ranks it 3 of 17 in Card Processing Service. We last checked this profile on 2026-09-23 and found 34 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: TAKEPAYMENTS LIMITED (no. 03102137), active, incorporated 1995 (30.9 years); next accounts due 2026-09-30, last accounts filed 2025-09-09. 2 current officers (33 on record historically), 2 resignations in the last 24 months; 4 filings in the last 12 months (195 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Takepayments Ltd - Card Payment Service”, “card machine companies not giving important information”.
Elsewhere: 4.3★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 13 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (95%, 1.2d) · 2026-08-14 (95%, 1.2d) · 2026-08-20 (95%, 1.2d) · 2026-08-24 (95%, 1.2d) · 2026-08-27 (95%, 1.2d) · 2026-09-01 (94%, 1.0d) · 2026-09-04 (94%, 1.0d) · 2026-09-07 (94%, 1.0d) · 2026-09-11 (95%, 1.0d) · 2026-09-14 (95%, 1.0d) · 2026-09-17 (94%, 1.0d) · 2026-09-20 (95%, 1.0d) · 2026-09-23 (95%, 1.0d).
Severity: 36% of this company’s 456 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In October 2025, 95% of 19 one-to-three-star reviews were 1★; in September 2026, 100% of 13.
Counted from October 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (342 reviews record both dates).
Ombudsman outcomes
The Financial Ombudsman Service has published 7 decisions naming this firm (too few to quote an upheld rate).
Covers decisions dated 2020-04-06 to 2025-03-12, by the acceptance-deadline date the Ombudsman publishes — not the date the complaint was decided.
Official published outcomes from the Financial Ombudsman Service, not our analysis. Uphold rates reflect the cases that reached the ombudsman, not all complaints. source.
What their policy promises
complaint process: fully and fairly, and in a reasonable timeframe
“We’re committed to addressing all complaints, fully and fairly, and in a reasonable timeframe.”
complaint process: right away
“If you call us, our Customer Success team will do everything they can to resolve your complaint right away.”
complaint process: within 2 business days
“If you contact us another way, one of our Customer Experience Consultants will make contact within 2 business days to discuss your issue with you.”
complaint process: by the close of the third business day
“If you consider your complaint to be resolved by the close of the third business day, we will provide you with a Summary Resolution Communication for your records.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 504 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 504 company replies to negative reviews analysed, 51% engaged with the specific problem and 46% were generic templates.
What employees say
Employees rate takepayments Limited 3.9★ overall from 213 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 160 company-invited reviews in the recent window average 4.98★, while 343 organic (uninvited) reviews average 4.63★.
24% of its 463 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 44% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 6,363 of this company’s 67,077 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about takepayments Limited?
Support unhelpful
199 reports · 44% of complaintsrising since 2024-07“I still have not received my money which they are passing me over to EVO payments”
The company replied on 2025-11-04: “Good Morning, Kerry Thank you for taking the time to leave us a review. I’m sorry to hear you are having some issues with the equipment we have provided. I would like to take the opportunity to…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“payments taken never make sense, £81 a month agreed and paying well over a £100 month”
The company replied on 2025-10-20: “Good Morning, Daniel Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the service you have received. I would like to take the opportunity to…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“This company replied to say they would be in contact but they did not make any effort to resolve their issues”
The company replied on 2025-11-06: “Good Morning, Paaristha Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the application process. I can confirm I have located your account…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Support unreachable
107 reports · 24% of complaintssteady“Emails do not get answered”
The company replied on 2026-01-27: “Good Afternoon Peter, Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the service you've received. I would like to take the opportunity to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“They just want your money with no customer service.”
The company replied on 2026-01-21: “Good Afternoon, Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the sale and subsequent service you received. I would like to take the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Misled from the sales team. No customer support, Wrong Address & Bank details issued.”
The company replied on 2026-01-21: “Good Afternoon, Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the sale and the subsequent service you have received. I would like to take…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Billing errors
61 reports · 13% of complaintsfalling“I still have not received my money which they are passing me over to EVO payments”
The company replied on 2025-11-04: “Good Morning, Kerry Thank you for taking the time to leave us a review. I’m sorry to hear you are having some issues with the equipment we have provided. I would like to take the opportunity to…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“payments taken never make sense, £81 a month agreed and paying well over a £100 month”
The company replied on 2025-10-20: “Good Morning, Daniel Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the service you have received. I would like to take the opportunity to…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“we received a message from Worldpay that there was a outstanding payment in November 2025”
The company replied on 2026-03-11: “Good Morning, Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the service you've received and the information you've been provided. I would…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Hard to cancel
54 reports · 12% of complaintsrising since 2024-07“It felt like a deliberate tactic to prevent cancellation.”
The company replied on 2026-05-29: “Good Afternoon, Thank you for taking the time to leave us a review. I’m sorry to hear you've had issues in regards to your account. As you'll already be aware we have escalated your complaint through…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I have tried to cancel many times. Yesterday I spoke to two people: one was laughing, and the other told me they would not cancel”
The company replied on 2026-01-27: “Good Morning Nubbya, Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the card terminal and the service you've received. I can confirm that I…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“We asked to cancel and informed we couldn't”
The company replied on 2025-11-25: “Good Morning, Paul Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the payment app. I can confirm I have located your account and a complaint…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
Overcharging
48 reports · 10% of complaintssteady“charging me 2 sets of direct debit and a much higher price than promised”
The company replied on 2026-06-09: “Good Morning, Shaukat Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to service you have received. I would like to take the opportunity to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“It felt like a deliberate tactic to prevent cancellation.”
The company replied on 2026-05-29: “Good Afternoon, Thank you for taking the time to leave us a review. I’m sorry to hear you've had issues in regards to your account. As you'll already be aware we have escalated your complaint through…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“never mentioned the additional charges I later discovered—especially the double authorisation fees”
The company replied on 2025-11-27: “Good Morning, Ajay Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to your monthly charges. I can confirm that I have located your account and…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
Faulty product
42 reports · 9% of complaintsrising since 2024-07“I still have not received my money which they are passing me over to EVO payments”
The company replied on 2025-11-04: “Good Morning, Kerry Thank you for taking the time to leave us a review. I’m sorry to hear you are having some issues with the equipment we have provided. I would like to take the opportunity to…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“I have tried to cancel many times. Yesterday I spoke to two people: one was laughing, and the other told me they would not cancel”
The company replied on 2026-01-27: “Good Morning Nubbya, Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the card terminal and the service you've received. I can confirm that I…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“the machine always breaking down and then the charging port burnt out.”
The company replied on 2026-03-12: “Good Afternoon Mark, Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the product and pricing. I can confirm that I have located your account…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Compare takepayments Limited with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.