Higlobe : most-reported complaints
Automated analysis of 194 public Trustpilot reviews published 2025-07-28 to 2026-09-03. TrustScore 4.6 from 366 total reviews — see the Trustpilot page. Quick answer: is Higlobe legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 43% of the 14 complaints identified in 194 reviews. Account and app problems are the second most common issue, cited in 21% of complaints, with users noting frequent session closures. Overcharging is reported in 14% of complaints, with some reviewers mentioning significant financial losses due to unfavorable rates. No clear trend can be established for these issues due to the low volume of reviews.
How to reach Higlobe
These are the contact details Higlobe publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 (555) 600-3039, email [email protected], address 684 S. 2nd Street, San Jose, 95112, US.
The company claimed its Trustpilot profile on 2022-09-26, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-04. Trustpilot ranks it 9 of 31 in Money Transfer Service. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.6 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (100%, 1.6d) · 2026-09-03 (100%, 1.3d) · 2026-09-06 (89%, 1.0d) · 2026-09-09 (100%, 1.0d) · 2026-09-12 (100%, 1.0d) · 2026-09-24 (100%, 1.0d).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
72% of its 168 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 43% of this company’s complaints vs a 12% median across 89 ranked companies in its sector.
Review velocity: 206 of this company’s 366 Trustpilot reviews (56%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Higlobe ?
Misleading pricing
6 reports · 43% of complaints“Their exchange rate policies are 100% misleading.”
The company replied on 2026-09-01: “Hi, Thalles! We're sorry to hear about your frustrating experience, and we appreciate you sharing this feedback. To clarify a few points: all customers agree to our Terms and Conditions during…”
Our classifier read this reply as a deflection.
“not be able to understand the used exchange rate.”
The company replied on 2026-09-03: “Hi, Ewerton! Our rates match the commercial rate during market hours (Monday to Friday, 09:00–17:00). We're always committed to guaranteeing the lowest costs, so please feel free to reach out to our…”
Our classifier read this reply as a template response.
“Dolar price was bellow market”
The company replied on 2026-09-02: “Pedro, Our rates match the commercial rate during market hours (Monday to Friday, 09:00–17:00). We're always committed to guaranteeing the lowest costs, so please feel free to reach out to our…”
Our classifier read this reply as a template response.
Account/app problems
3 reports · 21% of complaints“The session closes very often, so it's annoying not having an app and having to constantly log in”
The company replied on 2025-07-29: “Thank you so much for taking the time to share such thoughtful and detailed feedback. We’re glad to hear you love the concept behind Higlobe and we completely understand your points about the current…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“And mainly, the auth session lasts for too few minutes (there were situations were I had to login 3 times just to keep navigating for about 10 minutes”
The company replied on 2025-08-04: “Thanks so much for your feedback, Tadeu. We’ve recently updated our login flow, and we’re actively listening to our users to make it better. Your input has already helped guide improvements, and our…”
Our classifier read this reply as a substantive response.
“Very confusing platform, I had to go back and forth a lot of times to find what I wanted.”
The company replied on 2025-11-15: “Hi, Otávio! Thank you for your feedback. Pretty soon we will release login via OTP, giving users the different login options. If you can please provide more details to what you find confusing to our…”
Our classifier read this reply as a substantive response.
Overcharging
2 reports · 14% of complaints“horrible currency rate, lost much money”
The company replied on 2026-07-27: “Hi, Daniel. Thank you for your review. Our rate will be the same as the commercial during the market hours - from 09-17h, monday to friday. Remember that we always guarantee the lowest cost, so in…”
Our classifier read this reply as a deflection.
“Your exchange ratio is below the real ones and other similar services.”
The company replied on 2026-07-24: “Hi, Walter! Our FX will be the same as the commercial during the commercial hours, but remember that we always guarantee the lowest cost, so in case you have any questions and comments, reach out to…”
Our classifier read this reply as a deflection.
Compare Higlobe with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-03.