The Bead Shop Manchester: most-reported complaints
Automated analysis of 329 public Trustpilot reviews published 2013-01-16 to 2026-08-19. TrustScore 4.9 from 5,234 total reviews — see the Trustpilot page. Quick answer: is The Bead Shop Manchester legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery issues, with late arrivals accounting for 39% of the 120 complaints identified in the 329 reviews analyzed. Faulty products and failed deliveries are also frequent concerns, each representing 20% of the reported issues. Additionally, 17% of complaints state that items were not as described. While reports of late deliveries are trending downward, complaints about faulty products are rising, whereas issues with failed deliveries and inaccurate descriptions remain flat.
How to reach The Bead Shop Manchester
These are the contact details The Bead Shop Manchester publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0161 274 4040, email [email protected], address 186-188 Cheetham Hill Road, Manchester, M8 8LW, GB.
The company claimed its Trustpilot profile on 2016-02-09 and last replied to a negative review on 2026-02-12 — more than six months ago. Trustpilot ranks it 26 of 184 in Hobby Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.5★ on Google (141 reviews)
TrustScore over time
4.9 → 4.9 across 5 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (50%, 1.0d) · 2026-08-21 (50%, 1.0d) · 2026-09-11 (50%, 1.0d) · 2026-09-24 (50%, 1.0d).
Severity: 9% of this company’s 120 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 7.9 days between the experience and publishing their negative review (50 reviews record both dates).
Measured reply time: across 54 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of 1 days.
Reply quality: of 54 company replies to negative reviews analysed, 46% engaged with the specific problem and 26% were generic templates.
4% of its 190 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 39% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 212 of this company’s 5,234 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about The Bead Shop Manchester?
Delivery late
47 reports · 39% of complaintsfalling“Noone turned up. The beadshop is only available between 10-4 Mondays to Friday so of course no responce to my complaint on Saturday”
“I have emailed so many times asking for updates and where my order is. Nothing.”
“More than 1week still havn't received my order yet”
The company replied on 2024-10-23: “I am sorry to hear that your order has not yet arrived with you. Our customer service team sent you a separate email on 17.10.24 to confirm your delivery address, so we can investigate this further…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Faulty product
24 reports · 20% of complaintsrising since 2023-11“The worst beads I have ever come across, every single one is completely unusable”
The company replied on 2023-11-06: “I am sorry to hear that you're dissatisfied with the beads you have received. Please email me directly via [email protected] and we shall look into this for you.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“the item was bend inside the box”
“The leather I bought was of such bad quality it was usless.”
Delivery failed
24 reports · 20% of complaintssteady“They refuse to offer a replacement which I needed for this weekend”
The company replied on 2025-03-20: “I'm sorry to hear you feel this way. Your order has been marked as delivered, but we understand that you have not received it yet. Our shipping estimates are based on standard carrier timeframes,…”
Our classifier read this reply as a deflection.
“No response whatsoever.”
The company replied on 2024-09-13: “I’m sorry to hear that you have received the wrong colour cord. It looks like you responded to a NOREPLY email, which is linked to an unmanned inbox, so no one would have seen your message. Regarding…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Never received item or a refund after 2 weeks after emailing multiple times”
Not as described
20 reports · 17% of complaintssteady“These turquoise chips / bead bracelets are in fact not even turquoise.”
“received less than the 60-65 beads advertised on the website”
“i got barely any beads which made me very upset.”
The company replied on 2025-01-16: “We’re sorry to hear that you were upset with the amount of beads you received. However, we'd like to clarify that the product you ordered clearly lists 100 pieces in both the title and description,…”
Our classifier read this reply as a deflection.
Support unhelpful
9 reports · 8% of complaintssteady“They refuse to offer a replacement which I needed for this weekend”
The company replied on 2025-03-20: “I'm sorry to hear you feel this way. Your order has been marked as delivered, but we understand that you have not received it yet. Our shipping estimates are based on standard carrier timeframes,…”
Our classifier read this reply as a deflection.
“They wouldn't even offer me a refund.”
The company replied on 2024-10-03: “I'm sorry that you were unhappy with your recent experience. I wanted to take this opportunity to clarify that both our product description and the image on the listing clearly state that the…”
Our classifier read this reply as a deflection.
“Noone turned up. The beadshop is only available between 10-4 Mondays to Friday so of course no responce to my complaint on Saturday”
Support unreachable
8 reports · 7% of complaintsrising since 2023-11“I received no reply or any kind of acknowledgment.”
The company replied on 2024-10-07: “I'm sorry to hear that you're unhappy with your experience shopping with us. Upon reviewing your case, I can confirm that the 4 emails you sent were all replies to a 'NOREPLY' address and not to our…”
Our classifier read this reply as a substantive response.
“No response whatsoever.”
The company replied on 2024-09-13: “I’m sorry to hear that you have received the wrong colour cord. It looks like you responded to a NOREPLY email, which is linked to an unmanned inbox, so no one would have seen your message. Regarding…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I have emailed so many times asking for updates and where my order is. Nothing.”
Compare The Bead Shop Manchester with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.