Mobilers: most-reported complaints
Automated analysis of 221 public Trustpilot reviews published 2017-07-11 to 2026-09-02. TrustScore 4.9 from 1,289 total reviews — see the Trustpilot page. Quick answer: is Mobilers legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, citing issues such as credit file marks for quotes and unreachable representatives. Other frequent complaints include overcharging for services and general dissatisfaction with the company's honesty. These concerns were identified across 13 specific complaints out of 221 reviews analyzed between July 2017 and September 2026. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Mobilers
These are the contact details Mobilers publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01926 454907, address Haden House, Waterfall Lane, Cradley Heath, B64 6PU, GB.
The company claimed its Trustpilot profile on 2018-06-22, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-08-06. Trustpilot ranks it 36 of 170 in Insurance Broker. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Products and Public Liability Insurance”.
Elsewhere: 3★ on Google (2 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 1.4d) · 2026-08-18 (100%, 1.4d) · 2026-08-21 (100%, 1.4d) · 2026-08-27 (100%, 1.4d) · 2026-09-03 (100%, 1.4d) · 2026-09-08 (100%, 1.4d) · 2026-09-12 (100%, 1.4d) · 2026-09-18 (100%, 1.4d) · 2026-09-24 (100%, 1.4d).
32% of its 210 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 194 of this company’s 1,289 Trustpilot reviews (15%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Mobilers?
Support unhelpful
5 reports · 38% of complaints“To get a quote they put a mark on your credit file.”
1 reader marked this review helpful on Trustpilot.
“Nothing came, and after a week I received an email from them asking me to call them”
The company replied on 2026-05-11: “Thank you for reaching out and sharing your experience. I sincerely apologise for the difficulties you encountered during your renewal process and the lack of communication from our side. I…”
Our classifier read this reply as a template response.
“I raised a formal complaint about the incident, but my concerns were dismissed”
The company replied on 2026-08-06: “Thank you for taking the time to share your feedback. We are sorry that you feel this was your experience with Mobilers. Following your complaint, we carried out a full review of the interaction,…”
Our classifier read this reply as a deflection.
Support unreachable
4 reports · 31% of complaints“Nothing came, and after a week I received an email from them asking me to call them”
The company replied on 2026-05-11: “Thank you for reaching out and sharing your experience. I sincerely apologise for the difficulties you encountered during your renewal process and the lack of communication from our side. I…”
Our classifier read this reply as a template response.
“Calmed someone called me 5.40 hours after I spoke with him”
The company replied on 2024-11-13: “Dear Mr Yontov, I'm sorry you have felt the need to leave a negative review and I apologise for the delay in an Agent offering you a quotation. I have checked our records and note that we did leave a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Had to wait for an eternity (55mins) trying to get through”
The company replied on 2024-07-02: “Dear Miss Wood, Thank you for taking the time to leave a review; we always appreciate feedback as it enables us to analyse our processes and our customer journeys and find ways to improve. Please…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Other
2 reports · 15% of complaints“Talking bout honesty. You are not in good position to talk bout honesty.”
The company replied on 2025-06-30: “We're sorry to hear that you are unhappy with our service; we're always keen to hear how we can improve. If you would like to discuss your concerns we would be happy to investigate them with you.…”
Our classifier read this reply as a template response.
“not happy yor service”
The company replied on 2025-12-02: “Dear Mr Khan, Thank you for taking the time to leave us a review; i'm sorry that you feel that our service fell short of your expectations. I note from your file that your policy was cancelled as you…”
Our classifier read this reply as a substantive response.
Overcharging
2 reports · 15% of complaints“Extremely expensive and unacceptable insurance price… For recovery their systems are completely down”
The company replied on 2022-03-04: “Dear Mr Varghese, Thank you for taking the time to leave a review. I've checked our records and it doesnt appear that we have spoken to you since September 2021, when you purchased cover. If you have…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“They just keep putting prices up and give you nothing.”
The company replied on 2026-08-18: “Thank you for sharing your feedback. We're grateful for your loyalty over the past 27 years and appreciate the trust you have placed in us during that time. While we're pleased that you have remained…”
Our classifier read this reply as a template response.
Compare Mobilers with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.