OpenAI: most-reported complaints
- Complaints in recent reviews
- 91% of 181 recent reviews analysed
- Most-reported issue
- Support unhelpful 34% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.3 from 1,320 total reviews
- Review window analysed
- 2026-07-06 to 2026-11-10 181 reviews
- Sector
- Telecoms & IT
Automated analysis of 181 public Trustpilot reviews published 2026-07-06 to 2026-11-10. TrustScore 1.3 from 1,320 total reviews — see the Trustpilot page. Quick answer: is OpenAI legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 56 complaints noting issues such as refused refunds. Faulty product performance is the second most common concern, cited in 38 reviews where users described the service as unable to follow instructions or retain information. Additionally, 31 reviewers reported that support was unreachable, while 28 complaints highlighted billing errors, including charges for purchases that were not made.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about OpenAI?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 34% | 56 | steady | |
| Faulty product | 23% | 38 | steady | |
| Support unreachable | 19% | 31 | steady | |
| Billing errors | 17% | 28 | steady | |
| Account/app problems | 16% | 26 | rising since 2026-11 | |
| Poor core service | 10% | 17 | rising since 2026-11 |
Support unhelpful
56 reports · 34% of complaints“Open AI has flatly refused to refund the credits”
2 readers marked this review helpful on Trustpilot.
“Support kept sending troubleshooting steps and automated replies instead of providing my data”
1 reader marked this review helpful on Trustpilot.
“the links where they write "Start the trial" and "Free ChatGPT trial" send to a paid subscription!!!!”
1 reader marked this review helpful on Trustpilot.
Faulty product
38 reports · 23% of complaints“Can't follow basic instructions - can't remember a thing from one second to another.”
2 readers marked this review helpful on Trustpilot.
“It does things purposely to cost you money and time.”
1 reader marked this review helpful on Trustpilot.
“It will acknowledge you—and then do something else anyway”
1 reader marked this review helpful on Trustpilot.
Support unreachable
31 reports · 19% of complaints“I found myself charged for a "credits purchase" that I have never made.”
2 readers marked this review helpful on Trustpilot.
“OpenAI ChatGPT sales team will never contact you no matter what you do”
2 readers marked this review helpful on Trustpilot.
“received no response.”
2 readers marked this review helpful on Trustpilot.
Billing errors
28 reports · 17% of complaints“I found myself charged for a "credits purchase" that I have never made.”
2 readers marked this review helpful on Trustpilot.
“they are littery pulling 50 a day out of my account.”
“I never signed up for, selected or authorised either subscription.”
Account/app problems
26 reports · 16% of complaints“No human has ever reviewed my case. My work data is locked inside the closed workspace.”
1 reader marked this review helpful on Trustpilot.
“I pay for premium and I can't get it reactivated or refunded .”
1 reader marked this review helpful on Trustpilot.
“Support kept sending troubleshooting steps and automated replies instead of providing my data”
1 reader marked this review helpful on Trustpilot.
Poor core service
17 reports · 10% of complaints“For me, paying more did not give consistently better results.”
2 readers marked this review helpful on Trustpilot.
“It does things purposely to cost you money and time.”
1 reader marked this review helpful on Trustpilot.
“Support NON EXISTENT. Instead keep getting directed to FAQ which is highly frustrating.”
1 reader marked this review helpful on Trustpilot.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-10 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: OPENAI UK LTD (no. 14367667), active, incorporated 2022 (4 years); next accounts due 2027-09-30, last accounts filed 2026-10-13. 3 current officers (4 on record historically); 5 filings in the last 12 months (21 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 16 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E18/05 two pairs of tickets to give away to Open Air & Lovebox Birmingham”, “Beamish OpenAir Museum?”, “E: 30/06 Win Tickets For The Zurich Openair 2015 (Students/Facebook)”.
TrustScore over time
1.3 → 1.3 across 14 census measurements since 2026-10-02. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 14 dated readings
2026-10-02 (0%, 0.0d) · 2026-10-05 (0%, 0.0d) · 2026-10-08 (0%, 0.0d) · 2026-10-11 (0%, 0.0d) · 2026-10-14 (0%, 0.0d) · 2026-10-17 (0%, 0.0d) · 2026-10-20 (0%, 0.0d) · 2026-10-23 (0%, 0.0d) · 2026-10-26 (0%, 0.0d) · 2026-10-29 (0%, 0.0d) · 2026-11-01 (0%, 0.0d) · 2026-11-04 (0%, 0.0d) · 2026-11-07 (0%, 0.0d) · 2026-11-10 (0%, 0.0d).
Severity: 26% of this company’s 165 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (173 reviews record both dates).
Sector benchmark: support unhelpful makes up 34% of this company’s complaints vs a 33% median across 114 ranked companies in its sector.
Review velocity: 724 of this company’s 1,320 Trustpilot reviews (55%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
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- OVO
- Panache Cruises
- Paragon Bank
- Paramount Cruises
See all companies by issue: Support unhelpful · Faulty product · Support unreachable · Billing errors · Account/app problems · Poor core service · Sector table: Telecoms & IT in the UK
Compare OpenAI with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.