The Solist: most-reported complaints
Automated analysis of 260 public Trustpilot reviews published 2022-08-23 to 2026-09-01. TrustScore 4.7 from 3,451 total reviews — see the Trustpilot page. Quick answer: is The Solist legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery issues, with 20 complaints citing late arrivals and 16 reporting failed deliveries. Support accessibility is another frequent concern, as 12 reviewers stated they could not reach customer service. Additionally, 12 complaints involved receiving faulty products. These issues were identified across 68 complaints out of 260 reviews analyzed.
How to reach The Solist
These are the contact details The Solist publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 2013997339, email [email protected], address 551 5th Avenue, New York, 10176, US.
The company claimed its Trustpilot profile on 2024-03-07 and uses Trustpilot’s paid features. Trustpilot ranks it 8 of 45 in Watch Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.8★ on Google (0 reviews)
TrustScore over time
4.8 → 4.7 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-17 (0%, 0.0d).
Severity: 9% of this company’s 68 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 8.1 days between the experience and publishing their negative review (63 reviews record both dates).
What their policy promises
refund window: extended holiday window
“outside of the extended holiday window”
refund window: 5 business days
“Please allow up to 5 business days to for us to process your return”
refund window: 3 additional days
“and up to 3 additional days for your return to show up in your account.”
refund window: warranty or original manufacturer warranty
“If your reason for return is due to manufacturing defect or damage incurred during shipment, you may be eligible for repair or replacement covered by the The Solist warranty or original manufacturer warranty”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +3/-17 lines; added: New arrivals | Bvlgari Timepieces; removed: Your Labor Day plans: Enjoy up to $1,500 off | 00 (snapshot)
- 2026-09-08: +15/-2 lines; added: Your Labor Day plans: Enjoy up to $1,500 off | 00; removed: + One of a Kind | Earrings Bracelets Necklaces Rings Men's Jewelry One of a Kind Shop All Jewelry (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 94 negative reviews that received a public reply, the median wait was 1.7 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 94 company replies to negative reviews analysed, 48% engaged with the specific problem and 17% were generic templates.
27% of its 189 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 29% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 124 of this company’s 3,451 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about The Solist?
Delivery late
20 reports · 29% of complaintssteady“I received my order, however, I was never given a tracking number as it stated in my order confirmation.”
The company replied on 2022-08-24: “Good morning, Sorry about your experience. Unfortunately we have no control over UPS delivery person but I will definitely report to UPS with your feedback. Once again thank you for your business.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“It is now 5/6 and it still hasn't moved past the label created part”
“My order was shipped ground by mistake”
Delivery failed
16 reports · 24% of complaintssteady“I haven't received my order yet despite ups saying it was delivered”
1 reader marked this review helpful on Trustpilot.
“The watch didn’t turn up”
The company replied on 2022-12-16: “Dear Mr. Bains, Thank you for your message. This is our side of the fact You placed your order on 06/30/2022 you did not reach out to Shopworn until 11/02/2022 which is 5 months after you placed your…”
Our classifier read this reply as a deflection.
“STILL WAITING FOR MY ORDER”
The company replied on 2022-09-02: “You ordered your watch on 8/25/2022 which was Thursday. it is on company policy that takes 2 days to process your order and we shipped out ASAP and you have received today. There is no delay or…”
Our classifier read this reply as a deflection.
Support unreachable
12 reports · 18% of complaintssteady“It is now 5/6 and it still hasn't moved past the label created part”
“Hidden Costs - They never mention that if the product price is over A$1000”
The company replied on 2022-09-07: “Dear Mohsen, Thank you for your review. To clarify the issues you were having please allow me to answer your questions: 1. The international shipping cost is $90 for all Shopworn international…”
Our classifier read this reply as a deflection.
“I called and left a message and no one returned my call”
Faulty product
12 reports · 18% of complaintssteady“The company did nothing until I contacted them 2 months later and immediately the watch was sent back saying it was my fault”
The company replied on 2025-06-19: “We appreciate your feedback and are sorry for your disappointment. Although we weren’t notified within the one-month timeframe, we still arranged shipment to the brand-authorized repair center. The…”
Our classifier read this reply as a deflection.
“I've been waiting ever since, but no replacement pen has arrived.”
The company replied on 2025-03-31: “Dear John, As we did not have any prior communication from you regarding your order, it may have been overlooked during our peak holiday season. We have since contacted you twice. Please check your…”
Our classifier read this reply as a deflection.
“The second hand would get hung up on the minute hand, causing the watch to stop.”
Not as described
9 reports · 13% of complaintssteady“Received a totally different watch that much cheaper than what ordered.”
The company replied on 2025-03-31: “Dear Khoa, Thank you for bringing this to our attention. We sincerely apologize for the error with your order. This was a case of human error, and we took immediate steps to correct it. We promptly…”
Our classifier read this reply as a substantive response.
It promised: refund.
“The watch I bought did not look anything like the photograph in the ad.”
“I got my items and didn't like the size and the way it fell on the body.”
The company replied on 2023-02-07: “Dear Ayesha, Thank you for your feedback. We understand your concerns Please feel free to reach out to us for additional photos of the products anytime. We have a dedicated team who will be happy to…”
Our classifier read this reply as a template response.
Support unhelpful
5 reports · 7% of complaintssteady“The Solist has never refunded me despite me calling them, inquiring several times.”
“Terrible delivery service and communication”
“Item was defective”
Compare The Solist with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.