W1TTY: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2023-03-29 to 2025-03-10. TrustScore 2.1 from 422 total reviews — see the Trustpilot page. Quick answer: is W1TTY legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 39 out of 71 identified complaints citing this issue, a trend that is rising. Account and app problems were the second most frequent complaint, accounting for 28 reports, while billing errors were reported in 24 cases. Additionally, 8 reviewers described support as unhelpful. These issues were identified from 100 reviews analyzed between March 2023 and March 2025.
How to reach W1TTY
These are the contact details W1TTY publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone +37052145777, email [email protected], address Jogailos g. 9, Vilnius, LT-01116, LT.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-04-13. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3★ on Google (0 reviews)
Severity: 54% of this company’s 71 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (72 reviews record both dates).
Measured reply time: across 46 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 46 company replies to negative reviews analysed, 26% engaged with the specific problem and 63% were generic templates.
Sector benchmark: support unreachable makes up 55% of this company’s complaints vs a 19% median across 141 ranked companies in its sector.
Review velocity: 0 of this company’s 422 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about W1TTY?
Support unreachable
39 reports · 55% of complaintsrising since 2024-04“Was meant to get my wages on Jan 31st but haven't received anything yet over a week later”
2 readers marked this review helpful on Trustpilot.
“the money never arrived. It’s been over 4 months, no reply to any emails, tried calling but the number doesn’t go through.”
1 reader marked this review helpful on Trustpilot.
“Thieves who stole their client's money and refuse even to pay their own employees' Salaries”
1 reader marked this review helpful on Trustpilot.
Account/app problems
28 reports · 39% of complaintsfalling“No one has replied to me and no one has picked up the phone. I have called over 50 times”
1 reader marked this review helpful on Trustpilot.
“card dont work also i cant transfer my own money to my won account sepa transfer gets held back two days now”
The company replied on 2024-01-26: “Hi there, thanks for writing here. Please note that we are currently experiencing considerable increase on enquiries and apologies for keeping you waiting. Kindly note that Customer Care team is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“still I don't received any money how long it's takes get BACS payment to receive and still card service not fixed”
1 reader marked this review helpful on Trustpilot.
Billing errors
24 reports · 34% of complaintsrising since 2024-04“Was meant to get my wages on Jan 31st but haven't received anything yet over a week later”
2 readers marked this review helpful on Trustpilot.
“the money never arrived. It’s been over 4 months, no reply to any emails, tried calling but the number doesn’t go through.”
1 reader marked this review helpful on Trustpilot.
“Made transfer of nearly 2000 euros to this bank 28th of May, which still do not show up in the account holder's account.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
8 reports · 11% of complaintsfalling“I contact customer service again and they still hold my money, absolute scammers.”
The company replied on 2023-12-28: “Hey Maria, We are sorry to hear that you are facing transaction issues and are here to help. As we are unable to request for customer information over an external site, we urge you to reach out to…”
Our classifier read this reply as a template response.
“since 25 august i requested my account to be closed and until now nothing happened, i contact customer service and they keep saying under process”
The company replied on 2023-09-15: “Dear Nouf, We have been in touch with you via email. Kindly note that it takes up to 30 days to finalise account closure due to the regulations we follow. Please be assured that our team member will…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Impossible to close account despite multiple requests”
The company replied on 2023-07-29: “Dear Ian, Thank you for bringing this to my attention her on Trustpilot. Usually we are very reactive with customers. I sincerely apologize for the delay. could you send me an email to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Overcharging
6 reports · 8% of complaintsfalling“They stole my money . I had 350 euros in my account and now when I try and log in they say”
The company replied on 2024-08-16: “Hi Sergiu, kindly email to [email protected] with your details associated with the account, so we can assist you. Regards, W1TTY”
Our classifier read this reply as a template response.
“W1tty Bank has callously ceased all communication, leaving me stranded and helpless.”
“Modern banking charging 1 euro for each debit card transaction? I thought this predatory behaviour is a thing of the past!”
The company replied on 2023-10-23: “Hello, We appreciate your feedback. Kindly note that this 1 Euro fee is not charged on all transactions, but those made outside of the EEA region for EU accounts. Additionally, all fees are stated in…”
Our classifier read this reply as a deflection.
Refunds delayed
6 reports · 8% of complaintssteady“in app chat have not got back to me”
The company replied on 2024-01-22: “Dear Rachel, Thanks for your feedback, please note that our customer care team is doing their best to support and reply to all enquiries. Your feedback was addressed to the relevant team to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“absolutely nothing, no reply whatsoever”
The company replied on 2024-01-22: “Hi there, We are sorry to hear that you are facing an issue. We are not able to identify your account here. Kindly reach out to our complaints team with your details at [email protected] , so we…”
Our classifier read this reply as a template response.
“in-app support dont answer all the day”
The company replied on 2024-01-19: “Hello Toms, Thank you for contacting us here and apologies for the inconvenience. We could not identify your account, kindly contact us at [email protected] so that we can resolve your query as…”
Our classifier read this reply as a template response.
Compare W1TTY with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.