Pol-Plan Ubezpieczenia: most-reported complaints
Automated analysis of 256 public Trustpilot reviews published 2022-03-28 to 2026-09-02. TrustScore 4.9 from 5,587 total reviews — see the Trustpilot page. Quick answer: is Pol-Plan Ubezpieczenia legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with support being unhelpful, citing requests for additional documents and perceived attempts to increase fees. Overcharging is another frequent concern, with customers noting that premiums rise annually despite maintaining a no-claim record. Some users also describe misleading pricing practices, such as undisclosed hard credit checks during the application process. Additionally, a portion of complaints fall under other categories, including allegations of inadequate coverage and unfair claims handling.
How to reach Pol-Plan Ubezpieczenia
These are the contact details Pol-Plan Ubezpieczenia publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 020 8682 7757, email [email protected], address 149-155 Mitcham Rd, London, SW17 9PG, GB.
The company claimed its Trustpilot profile on 2018-03-19, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-08-12. Trustpilot ranks it 25 of 170 in Insurance Broker. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (1,965 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 1.9d) · 2026-08-18 (100%, 2.1d) · 2026-08-21 (100%, 2.1d) · 2026-08-24 (100%, 2.1d) · 2026-08-27 (100%, 2.1d) · 2026-08-30 (100%, 2.1d) · 2026-09-02 (100%, 2.2d) · 2026-09-08 (100%, 2.2d) · 2026-09-11 (100%, 2.2d) · 2026-09-14 (100%, 2.2d) · 2026-09-17 (100%, 2.2d) · 2026-09-20 (100%, 2.2d) · 2026-09-24 (100%, 2.2d).
Severity: 18% of this company’s 34 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 7.7 days between the experience and publishing their negative review (38 reviews record both dates).
Measured reply time: across 41 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 41 company replies to negative reviews analysed, 7% engaged with the specific problem and 93% were generic templates.
33% of its 251 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 26% of this company’s complaints vs a 16% median across 126 ranked companies in its sector.
Review velocity: 954 of this company’s 5,587 Trustpilot reviews (17%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Pol-Plan Ubezpieczenia?
Other
9 reports · 26% of complaints“They only give you " cover " so your car is insured. When it comes to use it, they will scam you”
The company replied on 2023-03-14: “Hi Olga, Please could you accept our request for more information so we can get our branch to contact you. Thanks.”
Our classifier read this reply as a template response.
“You can't even count on an interview, let alone any insurance.”
The company replied on 2026-06-22: “We are sorry to hear that you are not satisfied with our service. Please could you accept our request for more information so we can get our branch to contact you. Thanks.”
Our classifier read this reply as a template response.
“service and prices are double than other companies”
The company replied on 2026-04-02: “We are sorry to hear that you are not satisfied with our service. Please could you accept our request for more information so we can get our branch to contact you. Thanks.”
Our classifier read this reply as a template response.
Support unhelpful
8 reports · 24% of complaints“constantly want additional documents and are looking for ways to increase fees”
The company replied on 2024-07-02: “We are sorry to hear that you are not satisfied with our service. Please could you accept our request for more information so we can get our branch to contact you. Thanks.”
Our classifier read this reply as a template response.
“I'm filling that I have been pushed away by the customer service to sort this by my self”
The company replied on 2026-08-12: “This isn't the experience we would want you to have, but we do appreciate you as a client. We have passed your complaint on to ensure it is dealt with promptly and professionally.”
Our classifier read this reply as a template response.
“Poor costumer service. Totally not recommended”
The company replied on 2026-06-04: “We’re sorry to hear that you’re not satisfied with our service. We have passed your complaint on to ensure it is dealt with promptly and professionally. Thank you.”
Our classifier read this reply as a template response.
Overcharging
7 reports · 21% of complaints“after years as a non claim driver my insurance year after year is more and more expensive”
The company replied on 2024-04-03: “Thank you for your feedback. We are aware that insurance premiums are rising, therefore we offer ways to help our clients maintain or even reduce them. Whether that’s changing to direct debit to help…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Van policy renewal £2500 after negotiating £1500”
The company replied on 2024-03-04: “We are sorry to hear that you are not satisfied with our offer. We have forwarded this on to the Manager to investigate.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“charged nearly £700 just to make the amendment”
The company replied on 2026-05-12: “We’re sorry to hear that you’re not satisfied with our service. We have passed your complaint on to ensure it is dealt with promptly and professionally. Thank you.”
Our classifier read this reply as a template response.
Misleading pricing
3 reports · 9% of complaints“They offer insurance, and you get a hard-check loan without any information that will be checked this way.”
The company replied on 2025-01-13: “Hi, Please could you accept our request for more information so we can get our branch to contact you. Thanks.”
Our classifier read this reply as a template response.
“its gone up from £65 to £95 a month now due to price Increases everywhere.”
The company replied on 2024-02-23: “Hi, Please could you accept our request for more information so we can get our branch to contact you. Thanks.”
Our classifier read this reply as a template response.
Warranty disputes
2 reports · 6% of complaints“constantly want additional documents and are looking for ways to increase fees”
The company replied on 2024-07-02: “We are sorry to hear that you are not satisfied with our service. Please could you accept our request for more information so we can get our branch to contact you. Thanks.”
Our classifier read this reply as a template response.
“they haven’t supported enough to sort my issue moreover they promised that it’s in my insurance interest”
The company replied on 2023-04-11: “Hi, Please could you accept our request for more information so we can get our branch to contact you. Thanks.”
Our classifier read this reply as a template response.
Support unreachable
2 reports · 6% of complaints“if any agent would give me a call about reneval the policy”
The company replied on 2022-09-22: “Thanks for your feedback, we have forwarded this on to your branch to investigate.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Long time waiting for Conection to speak with customer service!!!”
The company replied on 2022-08-08: “Thanks for your feedback, we have forwarded this to the right Manager.”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.