Crunchbase: most-reported complaints
Automated analysis of 48 public Trustpilot reviews published 2020-03-30 to 2026-09-15. TrustScore 1.4 from 51 total reviews — see the Trustpilot page. Quick answer: is Crunchbase legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 17 out of 43 identified complaints citing this issue. A significant number of users also mention subscription traps and refused refunds, each accounting for 12 of the 43 complaints. While reports of unreachable support and refused refunds are trending downward, complaints about subscription traps are rising. The remaining issues include unhelpful support, which has remained flat in frequency.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 40% of this company’s 43 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (34 reviews record both dates).
Sector benchmark: support unreachable makes up 40% of this company’s complaints vs a 19% median across 141 ranked companies in its sector.
Review velocity: 10 of this company’s 51 Trustpilot reviews (20%) were written in the last 12 months.
What are the most common complaints about Crunchbase?
Support unreachable
17 reports · 40% of complaintsfalling“I sent them an email about two issues on my business organization profile I didn't get a reply till now”
4 readers marked this review helpful on Trustpilot.
“I got charged for the full year and sent an email to support no response”
2 readers marked this review helpful on Trustpilot.
“I have made many attempt to talk with support and sales and have never ever received a response.”
2 readers marked this review helpful on Trustpilot.
Subscription trap
12 reports · 28% of complaintsrising since 2024-12“I was automatically transferred to a Pro plan @ $588 per year. 1 month notice, no reminders. No refunds.”
1 reader marked this review helpful on Trustpilot.
“Tried their trial period i cancelled but they charged me anyways for the year”
1 reader marked this review helpful on Trustpilot.
“they declined to refund the earlier month’s fee, citing their terms and conditions.”
1 reader marked this review helpful on Trustpilot.
Refund refused
12 reports · 28% of complaintsfalling“They took £280 from my account with no notification as sent invoice to dead email address”
3 readers marked this review helpful on Trustpilot.
“But this time they charge me. I have sent many emails to them but no reply”
2 readers marked this review helpful on Trustpilot.
“Wrongly charged, which made us request a refund, there is no answer BUT they blocked subscription”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
9 reports · 21% of complaintssteady“I sent them an email about two issues on my business organization profile I didn't get a reply till now”
4 readers marked this review helpful on Trustpilot.
“They took £280 from my account with no notification as sent invoice to dead email address”
3 readers marked this review helpful on Trustpilot.
“Tried their trial period i cancelled but they charged me anyways for the year”
1 reader marked this review helpful on Trustpilot.
Billing errors
8 reports · 19% of complaintsfalling“They took £280 from my account with no notification as sent invoice to dead email address”
3 readers marked this review helpful on Trustpilot.
“But this time they charge me. I have sent many emails to them but no reply”
2 readers marked this review helpful on Trustpilot.
“Wrongly charged, which made us request a refund, there is no answer BUT they blocked subscription”
2 readers marked this review helpful on Trustpilot.
Other
7 reports · 16% of complaintssteady“Scam trail period was not working, when taking my money it was the first priority”
1 reader marked this review helpful on Trustpilot.
“So I asked them and do not exspect an answer.”
1 reader marked this review helpful on Trustpilot.
“Crunchbase is a complete Fraud. Stay away from this company.”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-16.