Just Eat: most-reported complaints
Automated analysis of 583 public Trustpilot reviews published 2026-07-31 to 2026-09-27. TrustScore 1.2 from 35,459 total reviews — see the Trustpilot page. Quick answer: is Just Eat legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery failures and refused refunds, which together account for the majority of the 573 complaints identified in the analysis period. Delivery failures were cited in 271 reports, while refunds were refused in 257 reports, with both categories showing a rising trend. Additionally, 127 reviewers reported late deliveries and unhelpful customer support, also trending upward. These concerns highlight difficulties with order fulfillment and the resolution process for missing items or failed deliveries.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-05-11, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-08-18. We last checked this profile on 2026-09-27 and found 71 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1,018 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Just Eat, be careful if paying by debit card”, “Just Eat Complaints.”, “E: 23/11 win one of 10,000 £10 just eat vouchers or free takeaway for a year”.
Elsewhere: 1.9★ on Google (733 reviews)
TrustScore over time
1.2 → 1.2 across 9 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (19%, 1.4d) · 2026-09-05 (20%, 1.4d) · 2026-09-08 (20%, 1.4d) · 2026-09-11 (19%, 1.4d) · 2026-09-14 (19%, 1.4d) · 2026-09-17 (19%, 1.4d) · 2026-09-20 (19%, 1.5d) · 2026-09-23 (19%, 1.5d) · 2026-09-27 (18%, 1.5d).
Severity: 24% of this company’s 573 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (973 reviews record both dates).
Reply quality: of 22 company replies to negative reviews analysed, 64% engaged with the specific problem and 36% were generic templates.
Sector benchmark: delivery failed makes up 47% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 5,659 of this company’s 35,459 Trustpilot reviews (16%) were written in the last 12 months.
What are the most common complaints about Just Eat?
Delivery failed
271 reports · 47% of complaintsrising since 2026-09“Order never arrived and Just Eat have sided with the take away, refusing a refund.”
2 readers marked this review helpful on Trustpilot.
“delivery marked delivered, there had been no delivery”
2 readers marked this review helpful on Trustpilot.
“no way to communicate with a person about the issues. So I am without my shopping, and have no way to get a refund”
2 readers marked this review helpful on Trustpilot.
Refund refused
257 reports · 45% of complaintsrising since 2026-09“Order never arrived and Just Eat have sided with the take away, refusing a refund.”
2 readers marked this review helpful on Trustpilot.
“They recently refused a refund for missing Burger King items because the restaurant sent a "photo of the food on the counter."”
2 readers marked this review helpful on Trustpilot.
“no compensation will be honoured. On disputing this outcome, I was told "this is our final decision on this issue"”
1 reader marked this review helpful on Trustpilot.
Delivery late
127 reports · 22% of complaintsrising since 2026-09“No one answered chat for an hour then closed conversation, phone just rings.”
1 reader marked this review helpful on Trustpilot.
“Its built to intentionally make it impossible or close to it to get in any form of contact to resolve issues.”
1 reader marked this review helpful on Trustpilot.
“Waited 2hrs 21mins for an incomplete order”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
127 reports · 22% of complaintsrising since 2026-09“They recently refused a refund for missing Burger King items because the restaurant sent a "photo of the food on the counter."”
2 readers marked this review helpful on Trustpilot.
“Wrong food delivery sent. Just Eat not interested, use Uber were they will actually do something if there is a problem”
2 readers marked this review helpful on Trustpilot.
“no compensation will be honoured. On disputing this outcome, I was told "this is our final decision on this issue"”
1 reader marked this review helpful on Trustpilot.
Support unreachable
73 reports · 13% of complaintsrising since 2026-09“Order never arrived and Just Eat have sided with the take away, refusing a refund.”
2 readers marked this review helpful on Trustpilot.
“delivery marked delivered, there had been no delivery”
2 readers marked this review helpful on Trustpilot.
“no way to communicate with a person about the issues. So I am without my shopping, and have no way to get a refund”
2 readers marked this review helpful on Trustpilot.
Other
36 reports · 6% of complaintsfalling“the driver said it’s arrived but no driver!!”
1 reader marked this review helpful on Trustpilot.
“Despicable company, no accountability, thieves and liars”
1 reader marked this review helpful on Trustpilot.
“chap delivering beer crashed into my…”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.