Tamaris: most-reported complaints
Automated analysis of 82 public Trustpilot reviews published 2019-11-26 to 2026-08-26. TrustScore 1.5 from 552 total reviews — see the Trustpilot page. Quick answer: is Tamaris legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Tamaris products are faulty, with 25 out of 71 identified complaints citing broken items. Customer service issues are also frequent, as 18 reviewers found support unhelpful and 14 reported being unable to reach support. Additionally, 14 complaints mentioned failed deliveries. The number of reports regarding faulty products and unhelpful support is rising, while delivery and unreachable support issues remain flat.
How to reach Tamaris
These are the contact details Tamaris publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address California Avenue 1601, Palo Alto, 94304, DE.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-10-20 and last replied to a negative review on 2026-09-18. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: TAMARIS & CO. LIMITED (no. 15237827), active, incorporated 2023 (2.9 years); next accounts due 2027-07-31, last accounts filed 2026-07-07. 1 current officer (2 on record historically), 1 resignation in the last 24 months; 7 filings in the last 12 months (10 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 25 MoneySavingExpert forum discussions mention this company (browse). Roughly 3 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “new member. Debt issues with a Tamarisk Debt Management”, “Tamarisk Debt Management”, “E: 18/12 Tamaris Anke Boots - Kids”.
TrustScore over time
1.5 → 1.5 across 9 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (99%, 5.7d) · 2026-08-26 (99%, 5.7d) · 2026-08-29 (100%, 5.6d) · 2026-09-04 (100%, 6.0d) · 2026-09-07 (97%, 6.0d) · 2026-09-10 (97%, 6.0d) · 2026-09-16 (98%, 6.0d) · 2026-09-20 (100%, 5.7d) · 2026-09-23 (100%, 5.7d).
Severity: 21% of this company’s 71 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.4 days between the experience and publishing their negative review (61 reviews record both dates).
Measured reply time: across 65 negative reviews that received a public reply, the median wait was 4.5 days — the company profile reports an average of 6 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 65 company replies to negative reviews analysed, 6% engaged with the specific problem and 60% were generic templates.
Sector benchmark: faulty product makes up 35% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 140 of this company’s 552 Trustpilot reviews (25%) were written in the last 12 months.
What are the most common complaints about Tamaris?
Faulty product
25 reports · 35% of complaintsrising since 2024-12“bottom part is completly broke. I used it only for to go to work”
The company replied on 2026-03-10: “Dear customer, Thank you for your honest feedback. Only in this way can we constantly improve our service. We apologise for the inconvenience caused during your last purchase. You have the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the sole of the boots came off”
The company replied on 2026-02-11: “Dear Customer, Thank you for your comment. Your feedback helps us to continuously improve our service. Please accept our apologies for the inconvenience caused by your recent purchase. Please do not…”
Our classifier read this reply as a deflection.
“received pair trainers two different sizes, both left feet and not matching pair”
The company replied on 2024-02-01: “Dear customer, Thank you for your honest feedback. Only in this way can we constantly improve our service. We apologize for the inconvenience caused during your last purchase. It definitely should…”
Our classifier read this reply as a deflection.
Support unhelpful
18 reports · 25% of complaintsrising since 2024-12“sent me a pair of shoes in two different sizes”
The company replied on 2026-02-11: “Dear Customer, Thank you for your comment. Your feedback helps us to continuously improve our service. Please accept our apologies for the inconvenience caused by your recent purchase. Your comments…”
Our classifier read this reply as a template response.
“shoes that never arrived”
The company replied on 2025-11-27: “Dear Customer, we are very sorry to hear about Your experience and understand how frustrating this situation must be for You. We would like to clarify that the delivery country in our online shop is…”
Our classifier read this reply as a deflection.
“Tamaris refused, so I asked them to contact their bank”
The company replied on 2022-07-26: “Lieber Kunde, vielen Dank für Dein ehrliches Feedback. Nur so können wir unseren Service ständig verbessern. Bitte entschuldige die Unannehmlichkeiten bei Deinem letzten Kauf. Wir werden uns mit der…”
Our classifier read this reply as a template response.
Delivery failed
14 reports · 20% of complaintssteady“sent me a pair of shoes in two different sizes”
The company replied on 2026-02-11: “Dear Customer, Thank you for your comment. Your feedback helps us to continuously improve our service. Please accept our apologies for the inconvenience caused by your recent purchase. Your comments…”
Our classifier read this reply as a template response.
“shoes that never arrived”
The company replied on 2025-11-27: “Dear Customer, we are very sorry to hear about Your experience and understand how frustrating this situation must be for You. We would like to clarify that the delivery country in our online shop is…”
Our classifier read this reply as a deflection.
“Both times, I never received anything.”
The company replied on 2023-10-12: “Dear customer, Thank you for your honest feedback. Only in this way can we constantly improve our service. Unfortunately, there are currently many fake websites, so please make sure you only order on…”
Our classifier read this reply as a deflection.
Support unreachable
14 reports · 20% of complaintssteady“I contacted their customer service four days ago and still have not received a response.”
The company replied on 2026-07-20: “Dear Customer, Thank you very much for your feedback. Your comments are very valuable to us and help us continuously improve the quality of our service. We sincerely apologize for the inconvenience…”
Our classifier read this reply as a deflection.
“I have called (by the way, minimum 15 minutes waiting for someone to answer) I have sent emails”
The company replied on 2026-04-10: “Dear Customer, Thank you very much for your feedback. Your comments are very valuable to us and help us continuously improve the quality of our service. We sincerely apologize for the inconvenience…”
Our classifier read this reply as a template response.
“bottom part is completly broke. I used it only for to go to work”
The company replied on 2026-03-10: “Dear customer, Thank you for your honest feedback. Only in this way can we constantly improve our service. We apologise for the inconvenience caused during your last purchase. You have the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refunds delayed
13 reports · 18% of complaintssteady“I have called (by the way, minimum 15 minutes waiting for someone to answer) I have sent emails”
The company replied on 2026-04-10: “Dear Customer, Thank you very much for your feedback. Your comments are very valuable to us and help us continuously improve the quality of our service. We sincerely apologize for the inconvenience…”
Our classifier read this reply as a template response.
“Tamaris refused, so I asked them to contact their bank”
The company replied on 2022-07-26: “Lieber Kunde, vielen Dank für Dein ehrliches Feedback. Nur so können wir unseren Service ständig verbessern. Bitte entschuldige die Unannehmlichkeiten bei Deinem letzten Kauf. Wir werden uns mit der…”
Our classifier read this reply as a template response.
“I returned the boots exactly 19 days ago and received no refund yet.”
The company replied on 2025-02-06: “Dear customer, Thank you for your honest feedback. Only in this way can we constantly improve our service. Our apologies that we had to bother you with the form that is needed for an investigation.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Refund refused
10 reports · 14% of complaintsfalling“I contacted their customer service four days ago and still have not received a response.”
The company replied on 2026-07-20: “Dear Customer, Thank you very much for your feedback. Your comments are very valuable to us and help us continuously improve the quality of our service. We sincerely apologize for the inconvenience…”
Our classifier read this reply as a deflection.
“the sole of the boots came off”
The company replied on 2026-02-11: “Dear Customer, Thank you for your comment. Your feedback helps us to continuously improve our service. Please accept our apologies for the inconvenience caused by your recent purchase. Please do not…”
Our classifier read this reply as a deflection.
“received pair trainers two different sizes, both left feet and not matching pair”
The company replied on 2024-02-01: “Dear customer, Thank you for your honest feedback. Only in this way can we constantly improve our service. We apologize for the inconvenience caused during your last purchase. It definitely should…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-26.