Google: most-reported complaints
- Complaints in recent reviews
- 54% of 243 recent reviews analysed
- Most-reported issue
- Other 25% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 2.3 from 10,521 total reviews
- Review window analysed
- 2020-06-13 to 2026-11-11 774 reviews
- Sector
- Other sectors
Automated analysis of 774 public Trustpilot reviews published 2020-06-13 to 2026-11-11. TrustScore 2.3 from 10,521 total reviews — see the Trustpilot page. Quick answer: is Google legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to AI accuracy, with 108 complaints (25% of identified issues) showing a rising trend. Support difficulties are also frequently cited, including 87 reports of unhelpful assistance (20%) and 79 reports of unreachable support (18%). Additionally, 72 complaints (16%) concern account or app problems, a category that is also trending upward.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Google?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Other | 25% | 108 | rising since 2025-05 | |
| Support unhelpful | 20% | 87 | rising since 2025-05 | |
| Support unreachable | 18% | 79 | steady | |
| Account/app problems | 16% | 72 | rising since 2025-05 | |
| Faulty product | 10% | 43 | steady | |
| Overcharging | 6% | 27 | falling |
Other
108 reports · 25% of complaints“Google AI admitted it lied to me TWICE in the course of 10 minutes over this.”
4 readers marked this review helpful on Trustpilot.
“Google completely dropping the ball with accurate online information.”
3 readers marked this review helpful on Trustpilot.
“Before google decided to go to AI it was a semi-usable product. Now it's hot garbage”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
87 reports · 20% of complaints“Nothing but trouble. No customer service. No help.”
4 readers marked this review helpful on Trustpilot.
“Google refused any replacement or refund because the warranty had expired”
3 readers marked this review helpful on Trustpilot.
“users describing the process as "frustrating," "puzzling," and looking "like a phishing scam" even though it is genuine.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
79 reports · 18% of complaints“The roof is now caving in.”
1 reader marked this review helpful on Trustpilot.
“No and I mean Zero option to make a formal complaint.”
1 reader marked this review helpful on Trustpilot.
“Google steals 48,60 every month from my credit card”
1 reader marked this review helpful on Trustpilot.
Account/app problems
72 reports · 16% of complaints“review refused, sexual content”
7 readers marked this review helpful on Trustpilot.
“censoring every review which contains a word of criticism about their own organisation”
7 readers marked this review helpful on Trustpilot.
“if you leave too many negative reviews for companies, they will not publish them”
4 readers marked this review helpful on Trustpilot.
Faulty product
43 reports · 10% of complaints“The roof is now caving in.”
1 reader marked this review helpful on Trustpilot.
“The cameras are now over priced and the user interface that I use to think the best got cheap.”
1 reader marked this review helpful on Trustpilot.
“Beta is just the same as chrome but doesn't save your settings, and is full of bugs.”
1 reader marked this review helpful on Trustpilot.
Overcharging
27 reports · 6% of complaints“Google keeps charging my card. This is completely illegal.”
1 reader marked this review helpful on Trustpilot.
“The cameras are now over priced and the user interface that I use to think the best got cheap.”
1 reader marked this review helpful on Trustpilot.
“They continued taking it for 9 months despite me cancelling repeatedly.”
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-11 and found 15 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
2.3 → 2.3 across 15 census measurements since 2026-09-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 15 dated readings
2026-09-30 (0%, 0.0d) · 2026-10-03 (0%, 0.0d) · 2026-10-06 (0%, 0.0d) · 2026-10-09 (0%, 0.0d) · 2026-10-12 (0%, 0.0d) · 2026-10-15 (0%, 0.0d) · 2026-10-18 (0%, 0.0d) · 2026-10-21 (0%, 0.0d) · 2026-10-24 (0%, 0.0d) · 2026-10-27 (0%, 0.0d) · 2026-10-30 (0%, 0.0d) · 2026-11-02 (0%, 0.0d) · 2026-11-05 (0%, 0.0d) · 2026-11-08 (0%, 0.0d) · 2026-11-11 (0%, 0.0d).
Severity: 22% of this company’s 438 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2026, 90% of 76 one-to-three-star reviews were 1★; in November 2026, 96% of 24.
Counted from August 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (665 reviews record both dates).
What their policy promises
support availability: year-round
“The Nonprofit Marketing Immersion runs year-round and there is no deadline to apply.”
support availability: year-round
“This program is offered year-round, and there is no deadline to sign up.”
support availability: 7-10 days
“For students/volunteers: Please allow 7-10 days to be matched with a nonprofit once you've submitted your request to be matched.”
support availability: 1-2 weeks
“For nonprofits: Matching is based on student/volunteer availability and average wait time is 1-2 weeks.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-10-30.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
25% of its 63 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 25% of this company’s complaints vs a 23% median across 307 ranked companies in its sector.
Review velocity: 1,351 of this company’s 10,521 Trustpilot reviews (13%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
- GRANGE MOTORS
- Greaves Sports
- Greenlight Insurance Services Limited
- Gregory
- Groupon UK
- GRUPO COMET
- Halifax
- Halo Holidays
- Hammondproperties
- Handepay
See all companies by issue: Support unhelpful · Support unreachable · Account/app problems · Faulty product · Overcharging · Sector table: Other sectors in the UK
Compare Google with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-11.