Disturbia: most-reported complaints
Automated analysis of 1,262 public Trustpilot reviews published 2026-06-10 to 2026-09-23. TrustScore 4.4 from 28,040 total reviews — see the Trustpilot page. Quick answer: is Disturbia legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery failures, faulty products, items not matching their descriptions, and late deliveries. Delivery failures and faulty products were the most frequent complaints, each accounting for 26% of the 324 identified issues. Items not as described and late deliveries followed, representing 19% and 17% of complaints respectively. The data indicates a flat trend for all reported issues during the analyzed period.
How to reach Disturbia
These are the contact details Disturbia publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone +44 (0)333 091 6980, email [email protected], address 3 Silverton Court, Cramlington, NE23 7RY, GB.
The company claimed its Trustpilot profile on 2017-03-27, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-10. Trustpilot ranks it 136 of 257 in Women's Clothing Store. We last checked this profile on 2026-09-23 and found 71 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 64 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 14/03 Win a £250 wardrobe makeover at Pretty Disturbia”, “E: 9/2 (email) Win Disturbia DVD and 12 month Blockbuster subscription”, “E: 30/04? Win the coolest T-shirts from Disturbia”.
Elsewhere: 4.3★ on Google (78 reviews) · 4.8★ App Store (657)
TrustScore over time
4.4 → 4.4 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (67%, 5.8d) · 2026-08-18 (68%, 5.6d) · 2026-08-21 (68%, 5.5d) · 2026-08-24 (68%, 5.5d) · 2026-08-27 (68%, 5.5d) · 2026-09-01 (66%, 5.7d) · 2026-09-04 (67%, 5.6d) · 2026-09-07 (67%, 5.6d) · 2026-09-11 (68%, 5.5d) · 2026-09-14 (67%, 5.5d) · 2026-09-17 (67%, 5.5d) · 2026-09-20 (66%, 5.5d) · 2026-09-23 (66%, 5.5d).
Severity: 11% of this company’s 324 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In April 2026, 32% of 56 one-to-three-star reviews were 1★; in September 2026, 50% of 66.
Counted from April 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 15.1 days between the experience and publishing their negative review (677 reviews record both dates).
Two readings of the same reviews
Trustpilot’s own automated summary of this company’s reviews reads as predominantly positive. Our classifier, reading the review text in our recent window, judged 16% of those reviews to be complaints — most often delivery failed. Both are automated readings of the same public reviews; they weigh them differently.
What their policy promises
delivery promise: Unlimited Express Delivery
“Unlimited Express Delivery, just £11.95 for a year.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +10/-29 lines; added: + Footwear | + Hair Accessories; removed: + Footwear | + Sunglasses (snapshot)
- 2026-09-08: +17/-21 lines; added: + Ashen Embers | + Into Twilight; removed: + Back in Stock | + House XIII (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 493 negative reviews that received a public reply, the median wait was 1.6 days — the company profile reports an average of 6 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 493 company replies to negative reviews analysed, 30% engaged with the specific problem and 66% were generic templates.
Review provenance: 1078 company-invited reviews in the recent window average 4.44★, while 26 organic (uninvited) reviews average 3.12★.
33% of its 839 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 26% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 9,293 of this company’s 28,040 Trustpilot reviews (33%) were written in the last 12 months.
What are the most common complaints about Disturbia?
Delivery failed
86 reports · 26% of complaintssteady“I did not receive my items.”
The company replied on 2026-06-30: “Hello Claire, We're truly sorry to hear that you haven't received your items and that the resolution process has been unclear. We understand how frustrating it is when you don't receive your order…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“It’s been two weeks, I still don’t have my order”
The company replied on 2026-07-06: “Hello there, Thank you for sharing your experience. We are truly sorry to hear about the frustration and inconvenience you've encountered with your recent order. We understand how concerning it is…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“it’s now been about 17 days since I placed my order and customer service is not able to find a solution for me”
The company replied on 2026-07-06: “Hello Becca, We are truly sorry to hear about the significant delay with your recent order and the frustration this has caused, especially given your positive past experiences with us. We understand…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
2 readers marked this review helpful on Trustpilot.
Faulty product
83 reports · 26% of complaintssteady“Dress was different colour than advertised. backings of earrings came in crooked and bracelet btoke after wearing it twice.”
The company replied on 2026-06-30: “Hello Senna, We are truly sorry to hear about the issues with your recent order, including the dress colour, earring backings, and bracelet durability. We are committed to improving our product…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“there are defects in where the buttons are. It is way too complicated and expensive to return.”
The company replied on 2026-06-30: “Hello Michelle, Thank you for sharing your feedback. We are truly sorry to hear about your disappointment with the quality of the dress and the issues you experienced with the buttons. Please reach…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“weird hole appeared during first wear of the demon shorts, which also dyed my skin black”
The company replied on 2026-06-30: “Hello Archie, We are truly sorry to hear about the issues you experienced with the shorts, including the quality concerns, the dye transfer, and the pattern consistency. We appreciate you bringing…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Not as described
61 reports · 19% of complaintssteady“Dress was different colour than advertised. backings of earrings came in crooked and bracelet btoke after wearing it twice.”
The company replied on 2026-06-30: “Hello Senna, We are truly sorry to hear about the issues with your recent order, including the dress colour, earring backings, and bracelet durability. We are committed to improving our product…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“I found quite a few white threads coming out in places and a big hole where the seam is coming undone.”
The company replied on 2026-07-08: “Hi, We're truly sorry to hear about the issues you've experienced with your recent dress purchases. It's very disappointing when clothing doesn't meet expectations, especially when you appreciate the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“Sizing issues with just about everything, their sizing guides for clothes run large.”
The company replied on 2026-06-30: “Hello Belle, We appreciate you sharing your detailed feedback regarding the sizing discrepancies you experienced with both clothing and accessories. We understand how frustrating it can be when items…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
Delivery late
55 reports · 17% of complaintssteady“I continue to receive e-mails insisting that I review my experience so I’ll indulge it. I received no shipping confirmation”
The company replied on 2026-07-06: “Hello Leslie, We are truly sorry to hear about the significant delay and the frustrating experience you've had with your recent order. We understand how concerning it is when a package doesn't show…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“My order is really late, normally I do not have issues.”
The company replied on 2026-08-11: “Hi Kimberly, We’re sorry your order is taking longer than expected! We understand how disappointing that can be, especially when you’re used to timely deliveries. Thank you for your patience and…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Its been two weeks since ive ordered and i still dont have what I ordered.”
The company replied on 2026-08-11: “Hi Ashlyn, We are very sorry to hear that your order has not arrived yet. We understand your frustration and apologise for the delay and any inconvenience this has caused. Please reach out to us so…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
25 reports · 8% of complaintsfalling“Placed an order and a few days later they cancelled it!”
The company replied on 2026-06-30: “Hello LC, Thanks for your review. We apologise for the unexpected cancellation of your order. Having looked into this for you, your order was infact cancelled due to a stock error on the item and you…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“Unable to return it due to restrictions from company.”
The company replied on 2026-07-20: “Hi Katie, We're sorry the skirt wasn't the right fit. We understand your frustration with the return limitations after removing the tag and packaging. We appreciate you sharing your experience.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Making the customer pay for return shipping seems absurd to me”
The company replied on 2026-07-12: “Hello Laura, We're truly sorry to hear about your frustrating experience with our sizing and return policy. We understand how disappointing it is to receive items that don't fit, especially when it…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
23 reports · 7% of complaintssteady“I did not receive my items.”
The company replied on 2026-06-30: “Hello Claire, We're truly sorry to hear that you haven't received your items and that the resolution process has been unclear. We understand how frustrating it is when you don't receive your order…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I have yet to receive my order. It hasn't even shipped.”
The company replied on 2026-08-12: “Hello Toriana, Thank you for sharing your feedback, and we sincerely apologise for the frustration and inconvenience caused by this experience. We understand that you wanted to receive your order…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“They argue over the smallest things. They have trouble understanding or maybe they just don’t care enough”
The company replied on 2026-07-19: “Hello Angela, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. It's great to know you like our clothing, but it's disappointing to hear that our…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Compare Disturbia with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.