Information Commissioner's Office: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2025-10-14 to 2026-09-18. TrustScore 1.1 from 554 total reviews — see the Trustpilot page. Quick answer: is Information Commissioner's Office legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that the company's support is unhelpful, citing examples such as seven-month delays in responding to complaints. A significant number of reviewers also mention other issues, including instances where the company confirms legal violations but takes no action. Additionally, some reviewers note that support is unreachable, with reports of organizations ignoring official correspondence.
How to reach Information Commissioner's Office
These are the contact details Information Commissioner's Office publishes on its Trustpilot profile, as of our last check on 2026-09-28 — it publishes no phone number there, address Water Lane, Wilmslow, SK9, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-28 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 39% of this company’s 84 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (98 reviews record both dates).
Sector benchmark: support unhelpful makes up 52% of this company’s complaints vs a 27% median across 330 ranked companies in its sector.
Review velocity: 105 of this company’s 554 Trustpilot reviews (19%) were written in the last 12 months.
What are the most common complaints about Information Commissioner's Office?
Support unhelpful
44 reports · 52% of complaintssteady“It took them 7 months to respond to a complaint”
9 readers marked this review helpful on Trustpilot.
“It takes them months and months to pick up a complaint and then they don't do a single thing.”
9 readers marked this review helpful on Trustpilot.
“Received a response saying that they "couldn't find a reason to uphold my complaint" even though I provided evidence”
9 readers marked this review helpful on Trustpilot.
Other
34 reports · 40% of complaintssteady“They will confirm that the company you’re complaining about has BROKEN THE LAW but they openly state they will be doing absolutely nothing about it.”
9 readers marked this review helpful on Trustpilot.
“There is no service, no support, no benefit, and no value, just a demand for payment backed by legal threats.”
8 readers marked this review helpful on Trustpilot.
“I was informed that details of the previous investigations were not retained”
7 readers marked this review helpful on Trustpilot.
Support unreachable
9 reports · 11% of complaintsfalling“NHS hospital completely ignored all ICO letters”
10 readers marked this review helpful on Trustpilot.
“I am not sure they even really exist.”
6 readers marked this review helpful on Trustpilot.
“recieving no response”
6 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.