Mrcharger: most-reported complaints
Automated analysis of 177 public Trustpilot reviews published 2025-10-02 to 2026-09-23. TrustScore 4.8 from 414 total reviews — see the Trustpilot page. Quick answer: is Mrcharger legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with Mrcharger's customer support, specifically citing that it is unreachable, unhelpful, or falls under other communication failures. Out of 177 reviews analyzed between October 2025 and September 2026, seven complaints were identified, with support-related problems accounting for 29% of the total. Specific reports mention ignored messages and calls, as well as a failure to respond to multiple emails over a period of a month. No clear trend can be established for these issues due to the low number of reviews.
How to reach Mrcharger
These are the contact details Mrcharger publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2022-08-16, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 15 of 32 in Electric Vehicle Charging Station. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.8 → 4.8 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (25%, 0.0d) · 2026-08-18 (25%, 0.0d) · 2026-08-21 (25%, 0.0d) · 2026-08-25 (20%, 0.0d) · 2026-08-31 (40%, 0.0d) · 2026-09-06 (40%, 0.0d) · 2026-09-12 (40%, 0.0d) · 2026-09-15 (40%, 0.0d) · 2026-09-24 (50%, 0.3d).
28% of its 163 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 29% of this company’s complaints vs a 20% median across 94 ranked companies in its sector.
Review velocity: 177 of this company’s 414 Trustpilot reviews (43%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Mrcharger?
Support unreachable
2 reports · 29% of complaints“despite promises to come and resolve they are now ignoring my messages and calls.”
The company replied on 2026-09-23: “Hi Gareth, I’m currently looking into your complaint and would like to make sure I’m able to locate the correct customer record and review the matter properly. At present, our system shows three…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“failure to respond to emails. They did not reply to multiple emails”
Other
2 reports · 29% of complaints“failure to respond to emails. They did not reply to multiple emails”
“Not transparent enough with process/requirements, workmanship not the best.”
Support unhelpful
2 reports · 29% of complaints“despite six attempts over a period of a month they still haven't come to have a look at it.”
The company replied on 2026-08-25: “Hi Peter, Thank you for taking the time to share your experience, and we’re genuinely sorry to hear about the difficulties you’ve had trying to get your charger looked at. The level of after-sales…”
Our classifier read this reply as a substantive response.
“It took me 6 weeks of chasing to finally recieve the building control, service provider cert and Part P but I'm still outstanding the manufacturers paperwork”
The company replied on 2026-08-11: “Hi Graeme, Thank you for taking the time to leave your feedback. We’re pleased to hear that you were happy with the service at the outset and that the installation itself went well. However, we’re…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Compare Mrcharger with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.