QVC UK: most-reported complaints
Automated analysis of 3,618 public Trustpilot reviews published 2026-06-28 to 2026-09-27. TrustScore 4.4 from 408,217 total reviews — see the Trustpilot page. Quick answer: is QVC UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery failures, which accounted for 36% of the 879 complaints identified in the analyzed period. Delivery delays were the second most common complaint, representing 27% of the total issues. Problems with faulty products and items not matching their descriptions were also reported, making up 15% and 8% of complaints respectively. The data shows a flat trend for delivery-related issues, while reports of faulty and misdescribed products have been falling.
The company claimed its Trustpilot profile on 2014-11-03, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-26. Trustpilot ranks it 118 of 203 in Online Marketplace. We last checked this profile on 2026-09-27 and found 200 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 31 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 24/06 WIN the QVC UK Anniversary Blockbuster Collection (FB)”, “E: 20/03 QVC UK Today's Special Value offer from L'Occitane (fb)”, “E: 08/04 WIN A HOMEWARE BUNDLE FROM QVC UK WORTH OVER £270 FB”.
Elsewhere: 4.3★ on Google (79 reviews) · 2.56★ Reviews.io (179)
TrustScore over time
4.4 → 4.4 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.1d) · 2026-08-18 (100%, 0.1d) · 2026-08-21 (100%, 0.1d) · 2026-08-24 (100%, 0.1d) · 2026-08-27 (100%, 0.1d) · 2026-09-01 (100%, 0.0d) · 2026-09-04 (100%, 0.0d) · 2026-09-07 (100%, 0.0d) · 2026-09-10 (100%, 0.0d) · 2026-09-13 (100%, 0.0d) · 2026-09-16 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-23 (100%, 0.0d) · 2026-09-27 (100%, 0.0d).
Severity: 5% of this company’s 879 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 11.0 days between the experience and publishing their negative review (1248 reviews record both dates).
Measured reply time: across 1220 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 1220 company replies to negative reviews analysed, 24% engaged with the specific problem and 76% were generic templates.
What employees say
Employees rate QVC UK 3.4★ overall from 208 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
4% of its 2482 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 36% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 100,038 of this company’s 408,217 Trustpilot reviews (25%) were written in the last 12 months.
What are the most common complaints about QVC UK?
Delivery failed
312 reports · 36% of complaintssteady“Too many problems with delivery that are never sorted out”
The company replied on 2026-08-28: “Hi DAB, I'm sorry to hear about your experience with our delivery service and customer care. We understand how frustrating this must be. Your feedback about Evri and our service will be passed onto…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“not impressed with deliveries, returns going astray and customer service getting worse”
The company replied on 2026-08-21: “Hi Libby, I'm really sorry to hear about your recent experiences with us. We truly value your loyalty over the past 20+ years and it's disappointing to know we've let you down. Your feedback about…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“QVC have not shipped several items out to me.”
Delivery late
235 reports · 27% of complaintssteady“Still not received telephoned (4) Times given different answers”
“Item still not delivered contacted qvc 3vtimes”
The company replied on 2026-08-27: “Hi Neil, We're sorry to hear your coffee machine hasn't been delivered and for the frustration this has caused. We definitely want to resolve this for you. If you haven't been in touch already,…”
Our classifier read this reply as a template response.
“still haven't received anything yet coming up 3 weeks for some of the items”
The company replied on 2026-08-11: “Hi Jeannette, We're really sorry to hear about the issues you've had with your deliveries. It sounds incredibly frustrating, especially given your situation. We appreciate your feedback about Evri…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
134 reports · 15% of complaintsfalling“Both that I have ordered recently had to be returned due to poor quality of the finishing.”
The company replied on 2026-09-26: “Hi Trekky, I'm sorry to hear about the issues you've had with our Christmas decorations this year. This certainly doesn't reflect the quality we aim to provide. Your feedback is important, and we'll…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The item ripped after I had worn it three times”
1 reader marked this review helpful on Trustpilot.
“Every plant I've had this year has been delivered or died in the first few days.”
The company replied on 2026-07-25: “Hi Miss Belinda Robinson, We're sorry to hear about your experience with the plants this year. We strive to provide high-quality products, and it's disappointing to know this hasn't been the case for…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Not as described
69 reports · 8% of complaintsfalling“these boots had been clearly worn by someone else and sent back.”
The company replied on 2026-08-11: “Hi Mrs E Skinn, I'm sorry to hear about your experience with the ankle boots from the Ruth Langford range. This certainly doesn't reflect the quality we strive to provide. We appreciate your feedback…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I returned this item as it wasnt what I expected.”
“ruth langsford trousers says 28 inside leg mine were almost 30.”
The company replied on 2026-09-19: “Hi K g, Thanks for sharing your feedback and for being a loyal QVC customer for 30 years. We're sorry to hear about your recent experiences with our products and services. Your comments about the…”
Our classifier read this reply as a template response.
Other
66 reports · 8% of complaintsrising since 2026-09“I will not be ordering anything large from qvc now as I feel I’ve been treated badly.”
The company replied on 2026-08-28: “Hi Angela, I'm sorry to hear about your experience with the throws and the difficulties you've faced with the return process. QVC Customer Care”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“it’s maybe only mentioned once the inside leg measurement!! You’re so invested then right at the very end”
1 reader marked this review helpful on Trustpilot.
“This is so inconvenient I will also be charged a fortune as it will count as a large item”
The company replied on 2026-09-12: “Hi Lyn, We're sorry to hear about the inconvenience with your return. We understand how frustrating this must be. If you haven't been in touch already, please send your order details to us at…”
Our classifier read this reply as a template response.
Support unhelpful
55 reports · 6% of complaintssteady“Too many problems with delivery that are never sorted out”
The company replied on 2026-08-28: “Hi DAB, I'm sorry to hear about your experience with our delivery service and customer care. We understand how frustrating this must be. Your feedback about Evri and our service will be passed onto…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“not impressed with deliveries, returns going astray and customer service getting worse”
The company replied on 2026-08-21: “Hi Libby, I'm really sorry to hear about your recent experiences with us. We truly value your loyalty over the past 20+ years and it's disappointing to know we've let you down. Your feedback about…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“QVC have not shipped several items out to me.”
Compare QVC UK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.