SelectQuote Home & Auto: most-reported complaints
Automated analysis of 357 public Trustpilot reviews published 2022-01-07 to 2026-09-10. TrustScore 4.9 from 26,033 total reviews — see the Trustpilot page. Quick answer: is SelectQuote Home & Auto legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 25 reports (23% of complaints) citing rude or condescending interactions. Misleading pricing is the second most common issue, appearing in 24 reports (22%) where customers felt quoted prices were inaccurate until the final stage. Additionally, 22 reports (20%) indicate that support is unreachable, while 21 reports (19%) allege overcharging, such as being billed for double the quoted amount.
How to reach SelectQuote Home & Auto
These are the contact details SelectQuote Home & Auto publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-855-297-6856, address 6800 West 115th Street, Suite 2511, Overland Park, 66211, US.
The company claimed its Trustpilot profile on 2015-04-02, uses Trustpilot’s paid features, and uses Trustpilot’s AI-assisted replies. Trustpilot ranks it 6 of 117 in Insurance Agency. We last checked this profile on 2026-09-23 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d).
Severity: 16% of this company’s 110 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2019, 27% of 11 one-to-three-star reviews were 1★; in June 2020, 50% of 10.
Counted from August 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.2 days between the experience and publishing their negative review (106 reviews record both dates).
Measured reply time: across 276 negative reviews that received a public reply, the median wait was 0.2 days — the company profile reports an average of under a day.
Reply quality: of 276 company replies to negative reviews analysed, 32% engaged with the specific problem and 64% were generic templates.
76% of its 235 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 23% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 516 of this company’s 26,033 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about SelectQuote Home & Auto?
Support unhelpful
25 reports · 23% of complaintsrising since 2024-05“I tried several times to contact him. I stopped getting phone calls and it just came to condescending and rude emails”
2 readers marked this review helpful on Trustpilot.
“sent me NO documents. After I confronted her on the phone she didn’t like my tone and said she was a “professional” (hardly) then hung up on me.”
The company replied on 2024-02-21: “Thank you for reaching out to us, your comments are very important to us. Our management team is reviewing your comments and will be reaching out to you.”
Our classifier read this reply as a template response.
“Angela Phelps still has not shown us proof or anything regarding this claim.”
The company replied on 2023-09-13: “Thank you for providing feedback, your comments are very important to us. A member of our management team is reviewing this and will be reaching out to you.”
Our classifier read this reply as a template response.
Misleading pricing
24 reports · 22% of complaintssteady“lead the customer to believe it is a much cheaper price until the very end”
The company replied on 2022-12-12: “Thank you for your feedback, we will have a member of our management team review this situation.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Agent by the name of John Kim misquoted my policy premium and took it upon himself to cancel the approved coverage”
The company replied on 2023-06-23: “Hi Victor - Thank you for your feedback, and we are sorry you had a frustrating experience. Please know that SelectQuote takes all allegations seriously and is investigating this matter. Thank you!”
Our classifier read this reply as a template response.
“I was not told there would be a $99.50”
The company replied on 2022-05-20: “Thank you for your feedback, we are having a member of our management review this and reach out to you.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Support unreachable
22 reports · 20% of complaintsrising since 2024-05“refuses to acknowledge any contact from me since”
The company replied on 2022-06-13: “Thank you for your feedback! We are having a member of our sales management team review this and will be reaching out to you as soon as possible.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I was quoted one amount but then was billed for double that amount”
The company replied on 2023-02-10: “Thank you for you feedback, your concerns are important to us and a member of our management team is reviewing this.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“No timely response. Moved onto another agency.”
The company replied on 2023-03-10: “Thank you for your feedback, a member of our management team is looking into this”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
21 reports · 19% of complaintsfalling“I was quoted one amount but then was billed for double that amount”
The company replied on 2023-02-10: “Thank you for you feedback, your concerns are important to us and a member of our management team is reviewing this.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“sent me NO documents. After I confronted her on the phone she didn’t like my tone and said she was a “professional” (hardly) then hung up on me.”
The company replied on 2024-02-21: “Thank you for reaching out to us, your comments are very important to us. Our management team is reviewing your comments and will be reaching out to you.”
Our classifier read this reply as a template response.
“so we went from $1300.00 a year to now paying $2200.00 a year nothing but a ripoff”
The company replied on 2024-02-01: “Thank you for reaching out to us, your comments are very important to us. Also, thank you for your tenured time with us. Sad to say that all carriers across the USA have experienced rate increases…”
Our classifier read this reply as a template response.
Other
19 reports · 17% of complaintssteady“This company is under investigation for securities fraud”
2 readers marked this review helpful on Trustpilot.
“SelectQuote (SQ) uses foreign call centers to bypass US "do not call" laws.”
The company replied on 2022-12-23: “We take all complaints, particularly non-compliant contact, very seriously. Please reach out to us at [email protected] with your name, phone number, the date of the calls you recieved, and any…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“many things my wife dont onw the house she dont need to sing you try to sell me something I DONT NEED”
The company replied on 2023-03-15: “Thank you for your feedback, your concerns are important to us. A member of our management team is reviewing this.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
12 reports · 11% of complaintsfalling“they said they had no record of my payment despite it being withdrawn from my acct.”
The company replied on 2023-02-21: “Thank you for providing feedback, your concerns are very important to us. A member of our management team is reviewing this and will be reaching out to you.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I was not told about the down payment on my quote until my card was already charged”
The company replied on 2024-04-24: “Thank you for providing feedback, your comments are very important to us. A member of our management team is reviewing everything and will be following up.”
Our classifier read this reply as a template response.
“I paid up front for a year, then they cancelled my policy”
The company replied on 2023-12-04: “Thankyou for providing feedback, your comments are very important to us. A member of our management team is reviewing this and will reach out to assist.”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.