OrangeHost: most-reported complaints
Automated analysis of 410 public Trustpilot reviews published 2023-03-31 to 2026-09-04. TrustScore 4.6 from 2,435 total reviews — see the Trustpilot page. Quick answer: is OrangeHost legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that OrangeHost's support is unhelpful, with 51 complaints identified. Account and app problems are the second most frequent issue, cited in 42 reviews. Poor core service and billing errors follow, with 35 and 22 reports respectively. Trends for support, account issues, and billing errors are rising, while core service complaints remain flat.
How to reach OrangeHost
These are the contact details OrangeHost publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1337-377-0200, email [email protected], address 2810 North Church Street, Wilmington, 73340, US.
The company claimed its Trustpilot profile on 2023-03-01. Trustpilot ranks it 31 of 60 in Web Hosting Company. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.6 → 4.6 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (8%, 0.0d) · 2026-08-24 (8%, 0.0d) · 2026-08-27 (8%, 0.0d) · 2026-08-30 (8%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 29% of this company’s 191 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2024, 60% of 10 one-to-three-star reviews were 1★; in September 2025, 73% of 11.
Counted from February 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 8.4 days between the experience and publishing their negative review (222 reviews record both dates).
Measured reply time: across 55 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 55 company replies to negative reviews analysed, 45% engaged with the specific problem and 27% were generic templates.
47% of its 183 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 27% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 156 of this company’s 2,435 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about OrangeHost?
Support unhelpful
51 reports · 27% of complaintsrising since 2025-04“They still have not rectified the problem”
2 readers marked this review helpful on Trustpilot.
“My website went down and their response was to delete the site and rebuild the domain.”
1 reader marked this review helpful on Trustpilot.
“OrangeHost overcharged me and outright refused to refund my money.”
The company replied on 2025-03-07: “Dear Daniel, Thank you for sharing your feedback. We genuinely value the opportunity to address your concerns and clarify the situation. Firstly, we sincerely regret that your experience with…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Account/app problems
42 reports · 22% of complaintsrising since 2025-04“Hosting down for a long time and no action.”
1 reader marked this review helpful on Trustpilot.
“Now it is not even possible to log in in their support system, and my site is down again and no responose on e-mails.”
1 reader marked this review helpful on Trustpilot.
“Poor UI, so confusing to add multiple sites,”
1 reader marked this review helpful on Trustpilot.
Poor core service
35 reports · 18% of complaintssteady“They still have not rectified the problem”
2 readers marked this review helpful on Trustpilot.
“There servers are taxing and super slow no matter what cache plug-in you have”
2 readers marked this review helpful on Trustpilot.
“Hosting down for a long time and no action.”
1 reader marked this review helpful on Trustpilot.
Billing errors
22 reports · 12% of complaintsrising since 2025-04“They took my money without asking me.”
1 reader marked this review helpful on Trustpilot.
“Billing issues, lack of tech support”
1 reader marked this review helpful on Trustpilot.
“They took money from my account without my permission.”
Other
21 reports · 11% of complaintssteady“This hosting service is an absolute disaster.”
1 reader marked this review helpful on Trustpilot.
“did not allow to edit a typo. Had to purchase new one”
1 reader marked this review helpful on Trustpilot.
“I didn’t even get a chance to make my website and it got hacked.”
Support unreachable
20 reports · 10% of complaintsfalling“Now it is not even possible to log in in their support system, and my site is down again and no responose on e-mails.”
1 reader marked this review helpful on Trustpilot.
“I dont like that they don't have a LIVE chat support system”
1 reader marked this review helpful on Trustpilot.
“no customer service at all”
Compare OrangeHost with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.