Holdcroft Motor Group: most-reported complaints
- Complaints in recent reviews
- 26% of 107 recent reviews analysed
- Most-reported issue
- Support unhelpful 45% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 4.1 from 1,955 total reviews
- Review window analysed
- 2017-05-23 to 2026-11-09 325 reviews
- Sector
- Other sectors
Automated analysis of 325 public Trustpilot reviews published 2017-05-23 to 2026-11-09. TrustScore 4.1 from 1,955 total reviews — see the Trustpilot page. Quick answer: is Holdcroft Motor Group legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 110 complaints noting that the company refuses to take ownership of post-sale issues. Poor core service is the next frequent concern, cited in 94 reviews for excessive repair times and delays. Additionally, 55 reviewers state that support is unreachable, with reports of unanswered phones and missed calls showing a rising trend. Finally, 50 complaints mention faulty products, such as vehicles returned with flat tires.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Holdcroft Motor Group?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 45% | 110 | steady | |
| Poor core service | 38% | 94 | steady | |
| Support unreachable | 22% | 55 | rising since 2024-08 | |
| Faulty product | 20% | 50 | steady | |
| Overcharging | 8% | 19 | steady | |
| Warranty disputes | 6% | 15 | steady |
Support unhelpful
110 reports · 45% of complaints“Post sale, they don’t want to know and leave you entirely in the lurch and refuse to take ownership of any issues”
3 readers marked this review helpful on Trustpilot.
“never received , no tracking , replies were useless”
3 readers marked this review helpful on Trustpilot.
“flat tyre. given a compressor to do it myself”
2 readers marked this review helpful on Trustpilot.
Poor core service
94 reports · 38% of complaints“47 weeks from the time my car was towed in to when it was returned to me, is breathtaking.”
2 readers marked this review helpful on Trustpilot.
“I didn't expect them to still have my car two months later, and for them to tell me I need to collect it on a recovery truck.”
2 readers marked this review helpful on Trustpilot.
“One fault (water leak) was returned to me 3 times without the repair being made correctly.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
55 reports · 22% of complaints“phones unanswered, calls not returned, mis-diagnosis of intermittent electrical fault”
4 readers marked this review helpful on Trustpilot.
“The lady came back and told me someone from the garage would ring me back shortly. This never happened”
2 readers marked this review helpful on Trustpilot.
“Have to wait over two weeks for diagnostics! Nissan UK said they would contact Holdcroft to discuss courtesy car.”
2 readers marked this review helpful on Trustpilot.
Faulty product
50 reports · 20% of complaints“flat tyre. given a compressor to do it myself”
2 readers marked this review helpful on Trustpilot.
“the dealership outright refused to provide a refund or replacement”
2 readers marked this review helpful on Trustpilot.
“it had 4 wheels which were not suitable for driving and in a dangerous condition”
2 readers marked this review helpful on Trustpilot.
Overcharging
19 reports · 8% of complaints“They have just charged her £160 as the system had to be removed”
2 readers marked this review helpful on Trustpilot.
“In a thousand miles the engine will stop even though the tank is full”
2 readers marked this review helpful on Trustpilot.
“Rude and arrogant staff. Extortionate service prices.”
2 readers marked this review helpful on Trustpilot.
Warranty disputes
15 reports · 6% of complaints“phones unanswered, calls not returned, mis-diagnosis of intermittent electrical fault”
4 readers marked this review helpful on Trustpilot.
“They want £165 for a diagnostic before they'll even look at repairing it.”
1 reader marked this review helpful on Trustpilot.
“I had a huge petrol leak this year which meant nissan having my car for 3 and a half months”
1 reader marked this review helpful on Trustpilot.
How to reach Holdcroft Motor Group
These are the contact details Holdcroft Motor Group publishes on its Trustpilot profile, as of our last check on 2026-11-10 — it publishes no phone number there, email [email protected], address Leek Road, Stoke-on-Trent, ST1 6AT, GB.
The company claimed its Trustpilot profile on 2021-09-20. We last checked this profile on 2026-11-10 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “A: 24/12 (?) Holdcroft Motor Group (IG/FB)”.
TrustScore over time
4.1 → 4.1 across 3 census measurements since 2026-11-01. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 3 dated readings
2026-11-01 (0%, 0.0d) · 2026-11-04 (0%, 0.0d) · 2026-11-10 (0%, 0.0d).
Severity: 33% of this company’s 246 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 2.7 days between the experience and publishing their negative review (183 reviews record both dates).
What their policy promises
complaint process: within no more than 7 days
“The General Manager will respond to your complaint within no more than 7 days;”
complaint process: within 14 days
“Customer Care will aim to respond within 14 days;”
complaint process: within 5 working days
“We will aim to acknowledge your complaint in writing within 5 working days;”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-01.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-11-02.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Review provenance: 54 company-invited reviews in the recent window average 4.94★, while 53 organic (uninvited) reviews average 2.98★.
17% of its 76 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 45% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 218 of this company’s 1,955 Trustpilot reviews (11%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
- Holidaysplease
- Home From Home Vacations
- HomeServe UK
- Homeshield Scotland Ltd
- Hometree Finance
- Homey
- Honda UK
- Hootsuite
- hosting.com
- Hotstar
See all companies by issue: Support unhelpful · Poor core service · Support unreachable · Faulty product · Overcharging · Warranty disputes · Sector table: Other sectors in the UK
Compare Holdcroft Motor Group with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.