17TRACK: most-reported complaints
- Complaints in recent reviews
- 71% of 173 recent reviews analysed
- Most-reported issue
- Delivery failed 87% of complaints
- Company replies
- 99% of negative reviews, typically within a day
- TrustScore
- 1.8 from 9,981 total reviews
- Review window analysed
- 2026-08-15 to 2026-11-11 173 reviews
- Sector
- Other sectors
Automated analysis of 173 public Trustpilot reviews published 2026-08-15 to 2026-11-11. TrustScore 1.8 from 9,981 total reviews — see the Trustpilot page. Quick answer: is 17TRACK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, with 107 out of 123 identified complaints citing issues such as parcels never being received. Support accessibility is another frequent concern, as 18 reviewers noted that customer service was unreachable, a trend that is currently rising. Additionally, 13 individuals described support interactions as unhelpful, while 8 others raised miscellaneous issues.
What are the most common complaints about 17TRACK?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Delivery failed | 87% | 107 | steady | |
| Support unreachable | 15% | 18 | rising since 2026-11 | |
| Support unhelpful | 11% | 13 | steady | |
| Other | 6% | 8 | rising since 2026-11 | |
| Refund refused | 3% | 4 | rising since 2026-11 | |
| Delivery late | 2% | 2 | falling |
Delivery failed
107 reports · 87% of complaints“no company has ever received a parcel”
The company replied on 2026-08-27: “Hello, We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration. Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“There is no parcel, no proof of delivery.”
The company replied on 2026-10-19: “We’re sorry to hear about your experience. 17TRACK is a free tracking platform that helps users check logistics information, but we don’t handle the actual delivery. For updates or help retrieving…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I have not received my package and you all tell me you can't track it”
The company replied on 2026-09-17: “We’re sorry to hear about your experience. 17TRACK is a free tracking platform that helps users check logistics information, but we don’t handle the actual delivery. For updates or help retrieving…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
18 reports · 15% of complaints“tracking number don’t exist!! Nobody you can talk to live, no emails back.”
“It is next to impossible to find how to contact the customer service”
The company replied on 2026-11-09: “Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow…”
Our classifier read this reply as a deflection.
“nothing and no one is helping me, figuring out how to get my money back or the items I paid for”
The company replied on 2026-10-22: “We’re sorry to hear about your experience. 17TRACK is a free tracking platform that helps users check logistics information, but we don’t handle the actual delivery. For updates or help retrieving…”
Our classifier read this reply as a template response.
Support unhelpful
13 reports · 11% of complaints“I have not received my package and you all tell me you can't track it”
The company replied on 2026-09-17: “We’re sorry to hear about your experience. 17TRACK is a free tracking platform that helps users check logistics information, but we don’t handle the actual delivery. For updates or help retrieving…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They provided me false information only and nothing to help me locate the parcel”
The company replied on 2026-10-27: “Dear Customer, We’re truly sorry to hear that your package never arrived, even though the tracking shows it was delivered. We completely understand how frustrating and disappointing this situation is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I didn’t receive my parcel and when I spoke with 17 TRAK told me nothing when can do .”
The company replied on 2026-10-16: “We’re sorry to hear about your experience. 17TRACK is a free tracking platform that helps users check logistics information, but we don’t handle the actual delivery. For updates or help retrieving…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
8 reports · 6% of complaints“this company is a total joke and complicit in scams”
The company replied on 2026-11-09: “Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow…”
Our classifier read this reply as a deflection.
“FRAUD FRAUD FRAUD , MAY THE MOST HIGH SEND PUNISHMENT AMEN”
The company replied on 2026-09-30: “Hello, We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration. Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam…”
Our classifier read this reply as a template response.
“Turns out, this is a scam tracking website that scammers use”
The company replied on 2026-09-15: “Hello, We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration. Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam…”
Our classifier read this reply as a deflection.
Refund refused
4 reports · 3% of complaints“said delivered. Thats a month ago and still no package to my door. 50 euro gone and it seems im not getting it back.”
“I placed an order in September and still haven’t received my order or a refund because they stated that my order was delivered.”
The company replied on 2026-10-30: “Dear Customer, We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution. Please allow…”
Our classifier read this reply as a template response.
“I did not get my money back and I didn’t even cancel the order”
The company replied on 2026-09-30: “Dear Customer, We’re truly sorry to hear that your package never arrived, even though the tracking shows it was delivered. We completely understand how frustrating and disappointing this situation is…”
Our classifier read this reply as a deflection.
Delivery late
2 reports · 2% of complaints“my package has been at the same spot (regional processing) for 8 days with no clear information.”
“it’s been three months now”
The company replied on 2026-08-25: “Dear Customer, We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent…”
Our classifier read this reply as a deflection.
How to reach 17TRACK
These are the contact details 17TRACK publishes on its Trustpilot profile, as of our last check on 2026-11-12 — it publishes no phone number there, email [email protected], address 3230 E Imperial Hwy # 300, Brea, CA, 92821, US.
The company claimed its Trustpilot profile on 2022-02-10 and last replied to a negative review on 2026-11-09. Trustpilot ranks it 32 of 32 in Information Service. We last checked this profile on 2026-11-12 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Item not delivered, and refund refused”.
TrustScore over time
1.8 → 1.8 across 14 census measurements since 2026-10-04. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 14 dated readings
2026-10-04 (99%, 0.7d) · 2026-10-07 (99%, 0.7d) · 2026-10-10 (100%, 0.7d) · 2026-10-13 (100%, 0.7d) · 2026-10-16 (99%, 0.7d) · 2026-10-19 (99%, 0.7d) · 2026-10-22 (100%, 0.7d) · 2026-10-25 (99%, 0.7d) · 2026-10-28 (100%, 0.7d) · 2026-10-31 (100%, 0.7d) · 2026-11-03 (99%, 0.7d) · 2026-11-06 (99%, 0.7d) · 2026-11-09 (98%, 0.7d) · 2026-11-12 (99%, 0.7d).
Severity: 62% of this company’s 123 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.3 days between the experience and publishing their negative review (129 reviews record both dates).
Measured reply time: across 125 negative reviews that received a public reply, the median wait was 1 days — the company profile reports an average of under a day.
Reply quality: of 125 company replies to negative reviews analysed, 14% engaged with the specific problem and 51% were generic templates.
Review provenance: 106 company-invited reviews in the recent window average 2.39★, while 67 organic (uninvited) reviews average 1.57★.
Sector benchmark: delivery failed makes up 87% of this company’s complaints vs a 23% median across 107 ranked companies in its sector.
Review velocity: 1,211 of this company’s 9,981 Trustpilot reviews (12%) were written in the last 12 months.
Other UK companies with evidenced “Delivery failed” complaints
- 1stChoice Formations
- A & E Leisure
- A1 Tech Deals
- AID Fuel Oils
- Alice Made This
- Appliances Direct
- Aqua Cure
- Arrow Electronics
- Artisan du chocolat
- Asda
See all companies by issue: Delivery failed · Support unreachable · Support unhelpful · Refund refused · Delivery late · Sector table: Other sectors in the UK
Compare 17TRACK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-12.