Nexamp: most-reported complaints
Automated analysis of 168 public Trustpilot reviews published 2025-07-12 to 2026-09-14. TrustScore 4.4 from 729 total reviews — see the Trustpilot page. Quick answer: is Nexamp legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors, which account for 71% of the 17 complaints identified in 168 reviews. Additionally, customers frequently mention difficulties with canceling their accounts and finding support unhelpful or unreachable. No clear trend could be established for these issues due to a lack of sufficient review data.
How to reach Nexamp
These are the contact details Nexamp publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (617) 431-1440, address 101 Summer St. Floor 2, Boston, 02110, US.
The company claimed its Trustpilot profile on 2021-06-22, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 9 of 17 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.4 → 4.4 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (77%, 4.5d) · 2026-08-24 (85%, 5.2d) · 2026-08-28 (85%, 5.2d) · 2026-08-31 (85%, 5.2d) · 2026-09-03 (83%, 5.3d) · 2026-09-09 (83%, 5.3d) · 2026-09-12 (83%, 5.3d) · 2026-09-15 (77%, 5.3d) · 2026-09-21 (77%, 5.3d).
What their policy promises
cancellation method: text STOP
“Text the keyword STOP to the number you are receiving text messages from to cancel.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
61% of its 122 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: billing errors makes up 71% of this company’s complaints vs a 22% median across 55 ranked companies in its sector.
Review velocity: 117 of this company’s 729 Trustpilot reviews (16%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Nexamp?
Billing errors
12 reports · 71% of complaints“I’ve had a billing problem for almost 2 years, I called them at least once a month”
1 reader marked this review helpful on Trustpilot.
“Since January of 2026, our bills from Nexamp stopped.”
The company replied on 2026-08-18: “Hello Thomas, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the extended billing delays and the unexpected catch-up invoices. We…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“canceling was incredibly difficult. They twice confirmed in writing that my account was closed”
The company replied on 2026-09-22: “Thank you for sharing your feedback, Janet. We’re sorry for the frustration and confusion you experienced throughout the cancellation process. We’ve reviewed your concerns, including the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Hard to cancel
4 reports · 24% of complaints“canceling was incredibly difficult. They twice confirmed in writing that my account was closed”
The company replied on 2026-09-22: “Thank you for sharing your feedback, Janet. We’re sorry for the frustration and confusion you experienced throughout the cancellation process. We’ve reviewed your concerns, including the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“It takes six months to cancel service”
The company replied on 2025-12-18: “Hello Nora, Thank you for your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify the details around your cancellation and final billing. We understand…”
Our classifier read this reply as a substantive response.
“I realized that it would take 90 days for a change to another provider, but there seemed to be a great deal of concern about my motives.”
The company replied on 2026-07-27: “Jack, thank you for taking the time to share your feedback. We’re sorry to hear that your transfer experience felt more difficult and time-consuming than expected. We understand how frustrating it…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
4 reports · 24% of complaints“I’ve had a billing problem for almost 2 years, I called them at least once a month”
1 reader marked this review helpful on Trustpilot.
“canceling was incredibly difficult. They twice confirmed in writing that my account was closed”
The company replied on 2026-09-22: “Thank you for sharing your feedback, Janet. We’re sorry for the frustration and confusion you experienced throughout the cancellation process. We’ve reviewed your concerns, including the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“There billing practices employ back billing for up to 4 months so keeping track of how much you owe and when they bill for it can be very confusing.”
The company replied on 2025-10-24: “Hello John, Thank you for sharing your concerns. We’re truly sorry for the frustration you experienced. We understand that the program may not be the right fit for everyone and appreciate you taking…”
Our classifier read this reply as a substantive response.
Support unreachable
2 reports · 12% of complaints“I'm searching for a company with better customer service.”
The company replied on 2025-10-28: “Hello Vincent, Thank you for your feedback. We're sorry to hear about your frustration and appreciate your continued support as a longtime customer. Because community solar programs are directly…”
Our classifier read this reply as a substantive response.
“I sent an email to Nexamp 3 days ago asking why my bill has doubled”
The company replied on 2025-10-28: “Hello Mike, Thank you for your feedback, and we’re very sorry that you haven’t received a response yet. Our team will be reaching out to you shortly to discuss your concerns directly and help clarify…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Nexamp with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-15.