Ticketmaster UK: most-reported complaints
Automated analysis of 1,078 public Trustpilot reviews published 2026-07-26 to 2026-09-26. TrustScore 4 from 79,044 total reviews — see the Trustpilot page. Quick answer: is Ticketmaster UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that services were not as described, accounting for 33% of the 364 complaints identified in the last analysis period. Other frequent issues include problems categorized as 'other' at 20%, unhelpful support at 18%, and account or app difficulties at 12%. Specific concerns cited by customers involve misleading ticket descriptions, entry gate issues, poor communication, and slow application performance. While the 'other' category shows a rising trend, the 'not as described' and 'support unhelpful' issues remain flat, and 'account/app problems' are falling.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-05-29. We last checked this profile on 2026-09-27 and found 73 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: TICKETMASTER UK LIMITED (no. 02662632), active, incorporated 1991 (34.8 years); next accounts due 2026-09-30, last accounts filed 2025-10-02. 3 current officers (43 on record historically), 3 resignations in the last 24 months; 7 filings in the last 12 months (210 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 16 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Ticketmaster UK Ltd Refunds”, “E: 08/05 Win A £100 Ticketmaster UK Voucher! (TW Comment)”, “E: 21/12 Win A Pure Insider DAB Radio + £200 Ticketmaster UK Voucher (TW Comment)”.
Elsewhere: 1.9★ on Google (269 reviews) — a 2.1-star gap between its Trustpilot and Google scores.
TrustScore over time
4.0 → 4.0 across 9 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 17% of this company’s 364 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.7 days between the experience and publishing their negative review (767 reviews record both dates).
Review provenance: 846 company-invited reviews in the recent window average 4.20★, while 50 organic (uninvited) reviews average 2.08★.
15% of its 570 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 33% of this company’s complaints vs a 17% median across 100 ranked companies in its sector.
Review velocity: 8,689 of this company’s 79,044 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about Ticketmaster UK?
Not as described
121 reports · 33% of complaintssteady“I feel calling these tickets VIP could be contested under the trade descriptions act.”
1 reader marked this review helpful on Trustpilot.
“The VIP package did not deliver the experience we paid for, and we feel it represented very poor value for money.”
1 reader marked this review helpful on Trustpilot.
“my ticket would not scan because I was told it had already been used.”
Other
73 reports · 20% of complaintsrising since 2026-09“my daughter scanned her ticket and was the fourth person and got stuck in the gates”
1 reader marked this review helpful on Trustpilot.
“Be very mindful of support as you will be told several versions of what is happening and what you can do.”
“you refused to give me back the money we had already paid and you said that you had cancelled because we had failed to pay an installment”
Support unhelpful
66 reports · 18% of complaintssteady“Repeated misinformation - Poor communication - Being left unsure whether we would be admitted”
1 reader marked this review helpful on Trustpilot.
“without offering support for the required problem”
1 reader marked this review helpful on Trustpilot.
“I was unable to cancel the listing on ticketmaster”
Account/app problems
42 reports · 12% of complaintsfalling“prehistoric app,slower than me”
1 reader marked this review helpful on Trustpilot.
“Constant errors locked out. Uk and American systems are separate WHY.”
1 reader marked this review helpful on Trustpilot.
“I had problems downloading my ticket it kept showing a fault.”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
27 reports · 7% of complaintssteady“IMPOSSIBLE to contact Ticketmaster as they hide behind a completely unhelpful website and useless chatbots”
“customer support refused to issue a refund”
“Waste of money and a disappointment for my son”
Refund refused
19 reports · 5% of complaintssteady“Ticket master won't give me a refund despite having insurance.”
1 reader marked this review helpful on Trustpilot.
“Handling fee should be paid back to the customer”
1 reader marked this review helpful on Trustpilot.
“I got double charges because the site said my application was rejected”
Compare Ticketmaster UK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.