Hypervolt: most-reported complaints
Automated analysis of 355 public Trustpilot reviews published 2024-08-19 to 2026-09-23. TrustScore 4.8 from 2,845 total reviews — see the Trustpilot page. Quick answer: is Hypervolt legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 30 out of 56 identified complaints citing this issue. A significant number of reviewers also mention receiving faulty products, accounting for 28 of the complaints. Other reported issues include difficulty reaching support and disputes over warranty coverage.
How to reach Hypervolt
These are the contact details Hypervolt publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +44 (0)333 090 3093, email [email protected], address One Canada Square, London, E14 5AB, GB.
The company claimed its Trustpilot profile on 2019-07-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 15 of 66 in Electronics Company. We last checked this profile on 2026-09-24 and found 13 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: HYPERVOLT LIMITED (no. 11501984), active, incorporated 2018 (8.1 years); next accounts due 2026-09-30, last accounts filed 2025-12-12, 1 registered charge. 3 current officers (4 on record historically); 5 filings in the last 12 months (56 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 16 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Zappi vs Hypervolt vs Ohme”, “EDF EV Tariffs - Smart Charging Bolt On available for Zappi & Hypervolt 3”, “E: 31/12 Win A Honda E Electric Car”.
Elsewhere: 4★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (42%, 22.8d) · 2026-08-15 (40%, 24.7d) · 2026-08-18 (40%, 24.7d) · 2026-08-21 (40%, 24.7d) · 2026-08-24 (40%, 24.7d) · 2026-08-27 (40%, 24.7d) · 2026-08-30 (39%, 24.7d) · 2026-09-02 (38%, 24.7d) · 2026-09-08 (36%, 24.7d) · 2026-09-12 (35%, 24.7d) · 2026-09-15 (36%, 24.7d) · 2026-09-18 (36%, 24.7d) · 2026-09-21 (35%, 24.7d) · 2026-09-24 (36%, 24.3d).
Severity: 38% of this company’s 56 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (74 reviews record both dates).
Measured reply time: across 53 negative reviews that received a public reply, the median wait was 5.8 days — the company profile reports an average of 24 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 53 company replies to negative reviews analysed, 57% engaged with the specific problem and 28% were generic templates.
Review provenance: 261 company-invited reviews in the recent window average 4.95★, while 54 organic (uninvited) reviews average 3.81★.
10% of its 286 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 54% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 874 of this company’s 2,845 Trustpilot reviews (31%) were written in the last 12 months.
What are the most common complaints about Hypervolt?
Support unhelpful
30 reports · 54% of complaintsrising since 2026-02“it took me and the installer 2 hours to convince hypervolt there was a problem and approve a warranty replacement.”
4 readers marked this review helpful on Trustpilot.
“Poor communication.”
The company replied on 2026-05-27: “Hi Chirag, We're sorry you experienced a problem with your charger. We worked closely with you to identify the root cause. We hope the powerline adapter has made a real difference and that the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Nobody did. I had to chase them up again, only to be asked all the same basic questions”
The company replied on 2025-10-07: “Hi Daniel, Thanks again for sharing your feedback with us. We completely understand that the escalation process didn’t feel as smooth as it should have. We’re glad to hear the issue was resolved last…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
Faulty product
28 reports · 50% of complaintssteady“it took me and the installer 2 hours to convince hypervolt there was a problem and approve a warranty replacement.”
4 readers marked this review helpful on Trustpilot.
“Nobody did. I had to chase them up again, only to be asked all the same basic questions”
The company replied on 2025-10-07: “Hi Daniel, Thanks again for sharing your feedback with us. We completely understand that the escalation process didn’t feel as smooth as it should have. We’re glad to hear the issue was resolved last…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“Product just doesn't seem fit for purpose.”
The company replied on 2026-03-19: “Hi Ryan, I’m really sorry to hear about the ongoing network challenges. Please share your ticket reference and we’ll escalate this internally to get it properly reviewed and resolved. – Team Hypervolt”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Support unreachable
9 reports · 16% of complaintsfalling“Emailed Hypervolt 5 days ago who advised response immediately, heard nothing since”
2 readers marked this review helpful on Trustpilot.
“automatically enrolled my charger into a grid support scheme — allowing them to pause charging remotely — without my explicit consent.”
The company replied on 2025-09-11: “Hi Nicholas, Ultra Mode Grid Support was designed to offer a simple way to support the UK energy system during rare periods of grid pressure. However, we fully respect your choice not to take part.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“never worked in the 3 years since Hypervolt did say they were going call me but never did”
The company replied on 2025-09-11: “Hi Alan, Sorry to hear things took a turn after a promising start. We understand where your coming from, especially considering you were promised a follow-up. We’d really like the chance to put this…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Warranty disputes
5 reports · 9% of complaintssteady“being under warranty we had to pay for it”
The company replied on 2024-12-04: “Hi LS, Thank you for taking the time to share your feedback. We understand how essential a working charger is and deeply regret that the issues you’ve encountered have not been resolved to your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“no interest or support from the company with no preferential deal to replace”
1 reader marked this review helpful on Trustpilot.
“Two failed chargers in four years and a promise of a replacement dismissed as a “miscommunication”.”
Poor core service
5 reports · 9% of complaintsrising since 2026-02“customers are often still paying finance on a charger they can't use”
“The charger stopped working in less than 4 months.”
The company replied on 2026-08-05: “We're sorry your experience didn't meet your expectations. Since your review, we've worked with you to resolve the matter, and we're happy we were able to reach a resolution. We appreciate your…”
Our classifier read this reply as a substantive response.
“left all wires floating in fuse box and cost me £300 to get sorted”
Misleading pricing
4 reports · 7% of complaintsfalling“Hypervolt charges m”
1 reader marked this review helpful on Trustpilot.
“This results in a doubling of my charging costs rather than a reduction”
The company replied on 2025-09-11: “Hi Jonathan, Thank you for your feedback. I’m sorry to hear the experience hasn’t met your expectations. For clarity, what you’ve described is explained in our customer support knowledge base.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they resent the quote with the blue light discount applied but the VAT amount did not change”
The company replied on 2025-09-11: “Hi Kashif, We’re sorry to hear this left you feeling uncertain during the sales process. Our team follows standard VAT guidance when applying discounts such as the Blue Light offer. Although, we…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Compare Hypervolt with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.