Bank of the Philippine Islands: most-reported complaints
Automated analysis of 104 public Trustpilot reviews published 2023-05-06 to 2026-09-18. TrustScore 1.4 from 182 total reviews — see the Trustpilot page. Quick answer: is Bank of the Philippine Islands legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with unhelpful support, which accounts for 32% of the 93 complaints identified across 104 reviews. Support being unreachable is the second most common concern, cited in 31% of complaints, while account and app problems make up 30% of the reported issues. The trend for unhelpful support is falling, whereas reports of unreachable support and account issues remain flat. Other issues, such as fraud concerns, are rising but represent a smaller portion of the total complaints.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
1.4 → 1.4 across 4 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d).
Severity: 24% of this company’s 93 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.6 days between the experience and publishing their negative review (91 reviews record both dates).
Sector benchmark: support unhelpful makes up 32% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 31 of this company’s 182 Trustpilot reviews (17%) were written in the last 12 months.
What are the most common complaints about Bank of the Philippine Islands?
Support unhelpful
30 reports · 32% of complaintsfalling“they cant escalate the situation”
3 readers marked this review helpful on Trustpilot.
“Still waiting. Hey, just say yes or no and give me a copy of the appraisal.”
2 readers marked this review helpful on Trustpilot.
“They told me it will take 3-5 days to get sorted but it took them almost 2 weeks to do so”
2 readers marked this review helpful on Trustpilot.
Support unreachable
29 reports · 31% of complaintssteady“I can't get hold of their support”
3 readers marked this review helpful on Trustpilot.
“nearly 15% fees charged for a foreign transfer”
2 readers marked this review helpful on Trustpilot.
“it's been 3 days but i haven't receive the OTP!!!! I just want to access my online banking!”
2 readers marked this review helpful on Trustpilot.
Account/app problems
28 reports · 30% of complaintssteady“it's been 3 days but i haven't receive the OTP!!!! I just want to access my online banking!”
2 readers marked this review helpful on Trustpilot.
“I cannot log into my account either on the website or thru the app.”
2 readers marked this review helpful on Trustpilot.
“The app used to work then they brilliantly (sarcastic) changed their app without informing me”
2 readers marked this review helpful on Trustpilot.
Other
12 reports · 13% of complaintsrising since 2025-11“I got scammed of 1.5 million pesos and that money deposited to BPI Metro Manila.”
1 reader marked this review helpful on Trustpilot.
“Worst bank in the world!!!!!!!!”
1 reader marked this review helpful on Trustpilot.
“Please fix everything. EVERYTHING! WORSTS!”
1 reader marked this review helpful on Trustpilot.
Billing errors
8 reports · 9% of complaintsfalling“They will hold your funds without accurate and exact reason. I have a deposit since Dec 28, 2025 and until now it's not posted.”
1 reader marked this review helpful on Trustpilot.
“BPI played dumb and said: we can't find it and we can't trace it.”
1 reader marked this review helpful on Trustpilot.
“its been 10 years, BPI keeps asking many many documents JUST TO RELEASE OUR FUNDS TO US.”
1 reader marked this review helpful on Trustpilot.
Poor core service
4 reports · 4% of complaintsrising since 2025-11“peolple are waiting more than an hour for a simple transactions such as deposits”
1 reader marked this review helpful on Trustpilot.
“This app has been unreliable for over a year, with constant downtime and transaction failures”
“bpi bank for paper work are to slow and takes half a day for exchange money.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.