Enstroga UK: most-reported complaints
- Complaints in recent reviews
- 58% of 100 recent reviews analysed
- Most-reported issue
- Billing errors 78% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.8 from 1,165 total reviews
- Review window analysed
- 2020-12-16 to 2025-01-21 100 reviews
- Sector
- Other sectors
Automated analysis of 100 public Trustpilot reviews published 2020-12-16 to 2025-01-21. TrustScore 1.8 from 1,165 total reviews — see the Trustpilot page. Quick answer: is Enstroga UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors, with 45 out of 58 identified complaints citing issues such as disputed balance clearances and blocked supplier switches. Aggressive collections practices were the second most common concern, appearing in 38 reports where customers described overcharging and poor treatment. Additionally, 25 reviewers noted unhelpful support, particularly regarding a lack of final payment details needed to switch suppliers, while 10 reports highlighted unreachable support leading to significant delays.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Enstroga UK?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Billing errors | 78% | 45 | steady | |
| Aggressive collections | 66% | 38 | steady | |
| Support unhelpful | 43% | 25 | falling | |
| Support unreachable | 17% | 10 | steady | |
| Switching problems | 14% | 8 | falling | |
| Other | 12% | 7 | steady |
Billing errors
45 reports · 78% of complaints“cleared my balance which I don’t agree with the amount and they still blocked my switch to another supplier”
The company replied on 2021-03-03: “Hi Rab, Sorry to hear of your frustration. One of our representatives will be in touch to discuss this with you. Kind Regards, Team Energy”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“They sent me a final bill last year for two different amounts, they passed in onto a debt collection agency whilst awaiting a complaint resolution”
3 readers marked this review helpful on Trustpilot.
“18 months later i had a CCJ against my name as they handnt acknowledged my move”
The company replied on 2021-08-25: “Hi Dan Large, We're sorry to read about your experience. However, we cannot seem to find you on our accounts, maybe you gave us the wrong account ID? If you could provide us with this, we can look…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Aggressive collections
38 reports · 66% of complaints“They overcharged us and treated us terribly”
The company replied on 2021-03-05: “Hi Abigail, Could you please provide us your customer ID so we can investigate what has happened, then someone will be in touch with you. Kind Regards, Team Energy”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“They sent me a final bill last year for two different amounts, they passed in onto a debt collection agency whilst awaiting a complaint resolution”
3 readers marked this review helpful on Trustpilot.
“18 months later i had a CCJ against my name as they handnt acknowledged my move”
The company replied on 2021-08-25: “Hi Dan Large, We're sorry to read about your experience. However, we cannot seem to find you on our accounts, maybe you gave us the wrong account ID? If you could provide us with this, we can look…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Support unhelpful
25 reports · 43% of complaints“they are still not giving details of final payment so I can leave”
5 readers marked this review helpful on Trustpilot.
“They sent me a final bill last year for two different amounts, they passed in onto a debt collection agency whilst awaiting a complaint resolution”
3 readers marked this review helpful on Trustpilot.
“I kept receiving chaser emails even after the payment plan was in place”
The company replied on 2021-04-06: “Hi Tasha, Sorry to hear about this. Please provide your customer ID so we can investigate what has happened. Kind Regards, Team Energy”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Support unreachable
10 reports · 17% of complaints“18 months later i had a CCJ against my name as they handnt acknowledged my move”
The company replied on 2021-08-25: “Hi Dan Large, We're sorry to read about your experience. However, we cannot seem to find you on our accounts, maybe you gave us the wrong account ID? If you could provide us with this, we can look…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I have sent so many emails and get completely ignored”
The company replied on 2021-03-15: “Hi Sarah, Could you please provide your customer ID so we can look into your account to understand what has happened. Then someone will be in touch to discuss this with you. Kind Regards, Team Energy”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“you can't get any help with customer service.”
The company replied on 2021-09-09: “Hello Naomi, We're really sorry to read your review. We will be investigating your account to understand better what has happened, then someone will be in touch with you. Kind Regards, Team Energy”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
Switching problems
8 reports · 14% of complaints“they are still not giving details of final payment so I can leave”
5 readers marked this review helpful on Trustpilot.
“They overcharged us and treated us terribly”
The company replied on 2021-03-05: “Hi Abigail, Could you please provide us your customer ID so we can investigate what has happened, then someone will be in touch with you. Kind Regards, Team Energy”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“cleared my balance which I don’t agree with the amount and they still blocked my switch to another supplier”
The company replied on 2021-03-03: “Hi Rab, Sorry to hear of your frustration. One of our representatives will be in touch to discuss this with you. Kind Regards, Team Energy”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
Other
7 reports · 12% of complaints“Enstroga purloined our contact details from my wife under the guise of generating a bill”
4 readers marked this review helpful on Trustpilot.
“they will take money from your bank account hand over fist whether the customer owes it or not”
The company replied on 2021-05-21: “Hi Kirik, Thanks for your review. Please could you leave an account ID so we can review the relevant account to identify what has happened. We searched our database with the email address your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“This company have never supplied me with energy”
1 reader marked this review helpful on Trustpilot.
How to reach Enstroga UK
These are the contact details Enstroga UK publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 01158572572, email [email protected], address Alexandra House, 43 Alexandra Street, Nottingham, NG5 1AY, GB.
The company claimed its Trustpilot profile on 2018-07-28. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: ENSTROGA LTD (no. 09812700), active, incorporated 2015 (11 years); next accounts due 2026-12-31, last accounts filed 2026-08-14. 1 current officer (2 on record historically); 3 filings in the last 12 months (50 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
In the accounts to 2021-12-31, audited by Wright Vigar Limited, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “Given the cessation of trade and the absence of any current plans to resume operations, the Board has assessed that the company no longer meets the criteria for a going concern. As a result, the financial statements have been prepared on a non-going concern basis”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed. Source: Enstroga UK’s filings read on Company Register Intel.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 1.2★ on Google (305 reviews, as of November 2026)
Severity: 72% of this company’s 58 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Regulator enforcement
- OFGEM, 2020-01-10 — The Authority has revoked a final order on Enstroga Ltd as it is now a DCC User. (notice)
Formal action published by the named regulator. Penalty figures are quoted as the regulator stated them; where no figure is shown the action carried none or none was published. Historic actions may predate current management or ownership.
Measured reply time: across 31 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 31 company replies to negative reviews analysed, 16% engaged with the specific problem and 84% were generic templates.
Sector benchmark: billing errors makes up 78% of this company’s complaints vs a 14% median across 132 ranked companies in its sector.
Review velocity: 0 of this company’s 1,165 Trustpilot reviews (0%) were written in the last 12 months.
Other UK companies with evidenced “Billing errors” complaints
- Equals Connect
- Euro Car Parks
- FEVO
- FirstPort
- Flagstone
- Flaticon
- Flogas Britain Limited
- Fluro
- Ford Fuels
- Foxtons
See all companies by issue: Billing errors · Aggressive collections · Support unhelpful · Support unreachable · Switching problems · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-30.