Vodafone España: most-reported complaints
Automated analysis of 105 public Trustpilot reviews published 2024-06-17 to 2026-09-22. TrustScore 1.1 from 6,747 total reviews — see the Trustpilot page. Quick answer: is Vodafone España legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Vodafone España's support is unhelpful, with 48 out of 103 identified complaints citing this issue. Billing errors were the second most frequent complaint, accounting for 28 reports, followed by poor core service with 27 reports. Additionally, 22 reviewers mentioned that support was unreachable. The trend for support unhelpfulness and billing errors remains flat, while poor core service is falling and support unreachability is rising.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-07-30 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.1★ on Google (1,622 reviews) — a 2.0-star gap between its Trustpilot and Google scores.
TrustScore over time
1.1 → 1.1 across 12 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 44% of this company’s 103 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (103 reviews record both dates).
Vodafone operates in 4 markets we track — compare its complaint mix by country.
Sector benchmark: support unhelpful makes up 47% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 758 of this company’s 6,747 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about Vodafone España?
Support unhelpful
48 reports · 47% of complaintssteady“hidden tricks included in contract so nobody would be able to separate lines”
4 readers marked this review helpful on Trustpilot.
“they somehow LOST our payment and didn’t register it in their system for FIVE WEEKS”
3 readers marked this review helpful on Trustpilot.
“Vodafone charged for a premium rate package for 10 years with virtually no coverage.”
2 readers marked this review helpful on Trustpilot.
Billing errors
28 reports · 27% of complaintssteady“they somehow LOST our payment and didn’t register it in their system for FIVE WEEKS”
3 readers marked this review helpful on Trustpilot.
“Vodafone charged for a premium rate package for 10 years with virtually no coverage.”
2 readers marked this review helpful on Trustpilot.
“they have deleted my account (deactivating) my SIM card, without any prior warning”
2 readers marked this review helpful on Trustpilot.
Poor core service
27 reports · 26% of complaintsfalling“they somehow LOST our payment and didn’t register it in their system for FIVE WEEKS”
3 readers marked this review helpful on Trustpilot.
“My very expensive internet worked very bad in my apartment, so I asked Vodafone to improve it.”
3 readers marked this review helpful on Trustpilot.
“It turned out that they hadn't canceled my number.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
22 reports · 21% of complaintsrising since 2026-01“Waited for a week now and trying to reach out to them but obviously no help”
3 readers marked this review helpful on Trustpilot.
“when asked to stop they said they had to check my line was still valid”
2 readers marked this review helpful on Trustpilot.
“It is almost impossible to talk to a human”
2 readers marked this review helpful on Trustpilot.
Overcharging
14 reports · 14% of complaintsrising since 2026-01“unable to even pay it, because there is no possibility on their website”
2 readers marked this review helpful on Trustpilot.
“In July we renewed a contract and have been overbilled for 2 subsequent cycles”
1 reader marked this review helpful on Trustpilot.
“they sent an additional invoice for €200. When we were trying to return it, no one knew how to proceed”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
13 reports · 13% of complaintsfalling“hidden tricks included in contract so nobody would be able to separate lines”
4 readers marked this review helpful on Trustpilot.
“I tried to cancel my contract, but Vodafon contact person says it's not possible if the fiber is already installed”
3 readers marked this review helpful on Trustpilot.
“charge you for it without telling you”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.