Solar Panel Funding: most-reported complaints
Automated analysis of 479 public Trustpilot reviews published 2023-01-22 to 2026-09-23. TrustScore 4.8 from 7,598 total reviews — see the Trustpilot page. Quick answer: is Solar Panel Funding legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that the company sold their personal details to other solar panel firms, accounting for 31% of identified complaints. Misleading pricing was the next most frequent issue, cited in 26% of complaints, with customers noting discrepancies between promised energy repayments and actual costs. Additionally, 16% of reviewers found support unhelpful, often citing wasted time and pressure to commit to installations, while 15% reported difficulty reaching support staff.
The company claimed its Trustpilot profile on 2020-11-26 and uses Trustpilot’s paid features. Trustpilot ranks it 1 of 48 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 19 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 6 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Solar Panel Funding and Evergen”, “Solar Panel Funding”, “Solar Panel funding/help on low wage?”.
Elsewhere: 4.9★ on Google (357 reviews)
TrustScore over time
4.9 → 4.8 across 15 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (0%, 0.0d) · 2026-08-14 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 15% of this company’s 137 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (174 reviews record both dates).
What their policy promises
support availability: every step of the way
“Rest assured, we prioritise your privacy and are here to help every step of the way.”
support availability: completely secure
“Your information will be kept completely secure and used only for processing this application.”
support availability: up to 70%
“Save up to 70% on electricity”
support availability: up to £38,000
“Earn & save up to £38,000 from your roof”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 30 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 30 company replies to negative reviews analysed, 13% engaged with the specific problem and 83% were generic templates.
12% of its 312 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 31% of this company’s complaints vs a 20% median across 47 ranked companies in its sector.
Review velocity: 966 of this company’s 7,598 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about Solar Panel Funding?
Other
43 reports · 31% of complaintsfalling“I contacted this company and they just sold my details to a solar panel company.”
7 readers marked this review helpful on Trustpilot.
“cant find anyone????????? Lots of 5 stars reviews on first call to the company but when you are looking to invest in a PV system you need to do your due diligence and research.”
6 readers marked this review helpful on Trustpilot.
“Even after unsubscribe they keep sending spam emails”
5 readers marked this review helpful on Trustpilot.
Misleading pricing
35 reports · 26% of complaintssteady“Tell you that the solar panels will be installed and repayments made from the energy you generate”
7 readers marked this review helpful on Trustpilot.
“It’s totally misleading, wastes your time, and frustrates everyone involved”
7 readers marked this review helpful on Trustpilot.
“the post that they put up is there just to grab your details”
7 readers marked this review helpful on Trustpilot.
Support unhelpful
22 reports · 16% of complaintssteady“the company they sent out wasted 2.5 hours of my time, refusing to give me a price unless I committed to having panels installed.”
7 readers marked this review helpful on Trustpilot.
“I have received no instructions on how to operate the system - look on utube was suggested.”
7 readers marked this review helpful on Trustpilot.
“I scored you 0 and you thanked me for giving you 10. Can you not even read?”
4 readers marked this review helpful on Trustpilot.
Support unreachable
20 reports · 15% of complaintsrising since 2025-06“you can't get hold of them to tell them. rubbish company.”
3 readers marked this review helpful on Trustpilot.
“never received one or heard anything after,what sort of customer service is that???”
3 readers marked this review helpful on Trustpilot.
“They never replied to my criticism on 31 May 2022”
3 readers marked this review helpful on Trustpilot.
Missed appointments
19 reports · 14% of complaintsrising since 2025-06“Then another person calls you to make an appointment to come round, never turns up I need to add”
6 readers marked this review helpful on Trustpilot.
“Three times now I've had people fail to turn up or make contact when they're supposed to.”
5 readers marked this review helpful on Trustpilot.
“Surveyor didn’t show up, no call, no apology, nothing.”
4 readers marked this review helpful on Trustpilot.
Not as described
3 reports · 2% of complaintssteady“I have received no instructions on how to operate the system - look on utube was suggested.”
7 readers marked this review helpful on Trustpilot.
“the supply company chosen by this company was nowhere near the promised supplier”
3 readers marked this review helpful on Trustpilot.
“There is no free solar panel install at all you have to pay”
Compare Solar Panel Funding with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.