My Kind of Cruise: most-reported complaints
Automated analysis of 237 public Trustpilot reviews published 2026-05-03 to 2026-09-17. TrustScore 4.8 from 873 total reviews — see the Trustpilot page. Quick answer: is My Kind of Cruise legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with some stating that assistance stops once payment is received. Technical issues with the website or app are also frequently cited, including problems with completing family registration due to crashes and logouts. Additionally, some customers find it difficult to resolve issues because they feel explanations are insufficient.
How to reach My Kind of Cruise
These are the contact details My Kind of Cruise publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected], address Regina House 124 Finchley Rod, London, NW3 5JS, GB.
The company claimed its Trustpilot profile on 2022-01-20, uses Trustpilot’s paid features, and uses Trustpilot’s AI-assisted replies. Trustpilot ranks it 51 of 200 in Travel Agency. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 25/03 Win a Mini Cruise with a Hamburg City Break - 25-28th Apr. '25”.
Elsewhere: 4.6★ on Google (0 reviews)
TrustScore over time
4.9 → 4.8 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Review provenance: 218 company-invited reviews in the recent window average 4.85★, while 34 organic (uninvited) reviews average 5.00★.
11% of its 234 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 29% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 523 of this company’s 873 Trustpilot reviews (60%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about My Kind of Cruise?
Support unhelpful
2 reports · 29% of complaints“once they have your money it’s all “we won’t help with your queries””
“My Kind of Cruise simply refused to help. First they blamed T&C's but then when pressed couldn't back up”
Account/app problems
2 reports · 29% of complaints“I cannot complete my family registration because this website keeps crashing and logging me out.”
“the app is supper glitchy constantly dropping out and reverting back to dollars so had to re start a few times”
Other
2 reports · 29% of complaints“It was very hard to sort out didnt explain enough”
“I was informed I would have pay over £300 in order to do that”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.