END.: most-reported complaints
Automated analysis of 934 public Trustpilot reviews published 2025-12-31 to 2026-09-26. TrustScore 4.3 from 134,207 total reviews — see the Trustpilot page. Quick answer: is END. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries arrive late, with 170 reports accounting for 27% of complaints. Delivery failures are the second most common issue, cited in 136 instances or 22% of complaints. Customers also frequently mention unhelpful support, which appears in 94 reports (15%), and faulty products, mentioned in 66 reports (11%).
How to reach END.
These are the contact details END. publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address 133 - 137 Grainger Street, Newcastle Upon Tyne, NE1 5AE, GB.
The company claimed its Trustpilot profile on 2015-12-21, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-25. Trustpilot ranks it 171 of 242 in Men's Clothing Store. We last checked this profile on 2026-09-26 and found 83 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.5★ on Google (1,283 reviews)
TrustScore over time
4.3 → 4.3 across 5 census measurements since 2026-09-14. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-14 (97%, 1.6d) · 2026-09-17 (97%, 1.6d) · 2026-09-20 (97%, 1.6d) · 2026-09-23 (98%, 1.6d) · 2026-09-26 (97%, 1.6d).
Severity: 12% of this company’s 624 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 8.1 days between the experience and publishing their negative review (650 reviews record both dates).
Measured reply time: across 592 negative reviews that received a public reply, the median wait was 1.3 days — the company profile reports an average of 2 days.
Reply quality: of 592 company replies to negative reviews analysed, 27% engaged with the specific problem and 34% were generic templates.
Review provenance: 330 company-invited reviews in the recent window average 4.28★, while 30 organic (uninvited) reviews average 3.03★.
27% of its 260 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 27% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 13,668 of this company’s 134,207 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about END.?
Delivery late
170 reports · 27% of complaintssteady“Still haven’t received my order. It got delayed at customs and I don’t have an update”
The company replied on 2026-07-25: “Hi Laura, Thank you for your review, and we are sorry to hear that your parcel has not yet arrived. Unfortunately the parcel has been held by US border/customs, requesting further information on the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Delivery should be much quicker. I order from other stores and it arrives within days.”
The company replied on 2026-01-15: “Hey Christopher, Thank you for your feedback and for shopping with us. We’re delighted you enjoy our store and brand selection. We understand your concern about delivery speed, especially considering…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Shipment has been held in customs for almost 30 days”
The company replied on 2026-09-24: “Hi, Thank you for taking the time to share such detailed feedback and for being a loyal END. customer for over 10 years. We're very sorry to hear about the difficulties you've experienced with this…”
Our classifier read this reply as a template response.
Delivery failed
136 reports · 22% of complaintsrising since 2026-07“They have since said the shoes never arrived and therefore they cannot provide a refund.”
The company replied on 2026-09-22: “Hi Oli, Thank you for your review. We appreciate this situation is frustrating, however there are some important points that have been omitted. The tracking you have provided does not show a delivery…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I haven't received my order, I have no idea where it is, and you sent me a message that it has been delivered.”
The company replied on 2026-07-24: “Hello Vlad, Thank you for your review. We're sorry for the confusion caused. As we're currently working through increased demand during our Summer Sale period, some orders have taken longer than…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“My package was delivered by FedEx but they delivered it to the incorrect address.”
The company replied on 2026-07-29: “Hi there, Thank you for your message. We completely understand your concerns regarding the return shipping costs and the return address being in the UK. As mentioned, our international returns…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
94 reports · 15% of complaintsrising since 2026-07“A month later, I realised that no refund had actually been made.”
2 readers marked this review helpful on Trustpilot.
“Trainers have many flaws. Didnt feel genuine. I requested for it to be checked out. No response”
The company replied on 2026-07-25: “Hi Abu, We hope you are well, thank you for your review! Please accept my apologies for the disappointment caused on this occasion. I can see that following you raising your concerns with the item…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I was sent a defective product and was promised a 10% refund as a resolution.”
1 reader marked this review helpful on Trustpilot.
Faulty product
66 reports · 11% of complaintssteady“Trainers have many flaws. Didnt feel genuine. I requested for it to be checked out. No response”
The company replied on 2026-07-25: “Hi Abu, We hope you are well, thank you for your review! Please accept my apologies for the disappointment caused on this occasion. I can see that following you raising your concerns with the item…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I was sent a defective product and was promised a 10% refund as a resolution.”
1 reader marked this review helpful on Trustpilot.
“The box of shoe was damaged”
The company replied on 2026-07-29: “Hi Wei Jeck Chan, Thanks for your review, and I’m really sorry to hear your shoe box arrived damaged — that’s never the experience we want for you. I can’t see any contact from you about this yet, so…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unreachable
54 reports · 9% of complaintsrising since 2026-07“Before placing the order I contacted customer service about an Extra10 voucher, they never responded for days.”
The company replied on 2026-07-24: “Hello, Thank you for your review. We’re sorry to hear you feel this way, however our records show that you contacted our Customer Care team regarding multiple queries and responses were provided…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I have not received my order despite the END. claiming that the order was delivered.”
The company replied on 2026-09-25: “Hi Phillip, Hi, we're sorry to read this. We've carefully checked our records and have been unable to locate any emails relating to this issue, so we're keen to understand what's gone wrong. If you'd…”
Our classifier read this reply as a template response.
“End clothing customer service is nothing more than a incompetent chatbot”
The company replied on 2026-09-22: “Hi, Thank you for sharing your experience. We're sorry to hear about the situation you've described and appreciate how concerning this must have been. Account security is something we take very…”
Our classifier read this reply as a deflection.
Other
54 reports · 9% of complaintsfalling“ruining the box as a collectors item the sticker cannot be peeled and if so it breaks the box”
The company replied on 2026-07-25: “Hi Hector, We hope you are well, and thank you for your review. I am terribly sorry if this has caused some upset. The sticker in reference is our identification sticker for the product, including…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“their shipping partners are terrible”
The company replied on 2026-09-26: “Hi Britton, Thank you for your honest feedback. We're pleased to hear you have no issues with END., but we're sorry that your experience with FedEx left you feeling let down. We know a delivery…”
Our classifier read this reply as a template response.
“I tried returning or exchanging an order. The shipping price was more than my actual item purchased.”
The company replied on 2026-09-03: “Hi Jametrice, Thank you for your review. We're sorry to hear that you were unhappy with the cost of returning your order. While we do offer returns on eligible items, customers are responsible for…”
Our classifier read this reply as a deflection.
Compare END. with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.