3: most-reported complaints
- Complaints in recent reviews
- 92% of 100 recent reviews analysed
- Most-reported issue
- Support unhelpful 59% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.2 from 649 total reviews
- Review window analysed
- 2024-07-14 to 2026-08-24 100 reviews
- Sector
- Telecoms & IT
Automated analysis of 100 public Trustpilot reviews published 2024-07-14 to 2026-08-24. TrustScore 1.2 from 649 total reviews — see the Trustpilot page. Quick answer: is 3 legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 54 out of 92 identified complaints citing this issue. Billing errors are the second most common concern, appearing in 23 complaints, followed by poor core service in 20 complaints. The trend for unhelpful support is rising, while billing errors and poor core service are falling. Other miscellaneous issues were reported in 10 complaints, with a rising trend.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about 3?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 59% | 54 | rising since 2025-12 | |
| Billing errors | 25% | 23 | falling | |
| Poor core service | 22% | 20 | falling | |
| Other | 11% | 10 | rising since 2025-12 | |
| Refund refused | 10% | 9 | steady | |
| Account/app problems | 10% | 9 | falling |
Support unhelpful
54 reports · 59% of complaints“Even after mutual termination of the contract I'm having to contact them to put things right”
5 readers marked this review helpful on Trustpilot.
“automatic direct debits have continued for the past 11 months”
2 readers marked this review helpful on Trustpilot.
“they lost it and have billed me for the past 6 months”
2 readers marked this review helpful on Trustpilot.
Billing errors
23 reports · 25% of complaints“they were continuing to charge me over direct debit despite providing me with written confirmation that they had cancelled my contract”
4 readers marked this review helpful on Trustpilot.
“automatic direct debits have continued for the past 11 months”
2 readers marked this review helpful on Trustpilot.
“They have tried to take another payment in January 2025.”
2 readers marked this review helpful on Trustpilot.
Poor core service
20 reports · 22% of complaints“signal has been diabolical!! Awful 5g and if 4g is available it's slow.”
2 readers marked this review helpful on Trustpilot.
“Its the broken 5G mast that they say they are supposedly fixing for the last four months meanwhile the Internet connection is getting worse”
1 reader marked this review helpful on Trustpilot.
“We lost internet connection on Friday afternoon and to make things worse our phones run with 3 so there was no connection”
1 reader marked this review helpful on Trustpilot.
Other
10 reports · 11% of complaints“ZERO STARS FOR THIS NASTY DISORGANISATION”
2 readers marked this review helpful on Trustpilot.
“Dealing with Tree UK have been an unpleasant and stressful experience”
2 readers marked this review helpful on Trustpilot.
“It’s verging on criminal how they behave towards customers”
2 readers marked this review helpful on Trustpilot.
Refund refused
9 reports · 10% of complaints“they were continuing to charge me over direct debit despite providing me with written confirmation that they had cancelled my contract”
4 readers marked this review helpful on Trustpilot.
“they lost it and have billed me for the past 6 months”
2 readers marked this review helpful on Trustpilot.
“They have tried to take another payment in January 2025.”
2 readers marked this review helpful on Trustpilot.
Account/app problems
9 reports · 10% of complaints“I have not had access to my account in 3 months.”
2 readers marked this review helpful on Trustpilot.
“We are going on 1 week now without being able to log into my account”
2 readers marked this review helpful on Trustpilot.
“your SIM had been turned off as soon as I ordered the e-SIM”
1 reader marked this review helpful on Trustpilot.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 334 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “3 Broadband.”, “3 Broadband - any good?”, “BT Option 3 Broadband £4.95?”.
TrustScore over time
1.2 → 1.2 across 3 census measurements since 2026-09-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 3 dated readings
2026-09-30 (0%, 0.0d) · 2026-10-30 (0%, 0.0d) · 2026-11-08 (0%, 0.0d).
Severity: 38% of this company’s 92 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (94 reviews record both dates).
Sector benchmark: support unhelpful makes up 59% of this company’s complaints vs a 33% median across 114 ranked companies in its sector.
Review velocity: 15 of this company’s 649 Trustpilot reviews (2%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
- 77 Diamonds
- A & E Leisure
- A1 Tech Deals
- Aardvark Accounting
- Abound
- Absolute Translations Ltd
- ACE AIRPORT PARKING
- ACE Money Transfer
- Acorn Estate Agents
- Acorn Property Group
See all companies by issue: Support unhelpful · Billing errors · Poor core service · Refund refused · Account/app problems · Sector table: Telecoms & IT in the UK
Compare 3 with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-30.