Flamingo: most-reported complaints
Automated analysis of 627 public Trustpilot reviews published 2025-12-03 to 2026-09-23. TrustScore 4.6 from 12,446 total reviews — see the Trustpilot page. Quick answer: is Flamingo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries arrive late, accounting for 31% of the 140 complaints identified. Issues where products were not as described made up 21% of the feedback, while faulty products and other unspecified concerns each represented 13% and 19% respectively. The trend for late deliveries is falling, whereas reports of other issues and faulty products are rising. Feedback indicates that customers frequently struggle with tracking shipments and obtaining return information.
How to reach Flamingo
These are the contact details Flamingo publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, address E Pecan St, Pflugerville, 78660, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-03-02 and last replied to a negative review on 2026-09-20. We last checked this profile on 2026-09-23 and found 24 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.2★ on Google (59 reviews)
TrustScore over time
4.6 → 4.6 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.1d) · 2026-08-24 (100%, 0.1d) · 2026-08-27 (99%, 0.1d) · 2026-09-01 (100%, 0.1d) · 2026-09-04 (100%, 0.1d) · 2026-09-07 (99%, 0.1d) · 2026-09-11 (98%, 0.1d) · 2026-09-14 (100%, 0.1d) · 2026-09-17 (100%, 0.1d) · 2026-09-20 (98%, 0.1d) · 2026-09-23 (100%, 0.1d).
Severity: 5% of this company’s 140 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2024, 58% of 12 one-to-three-star reviews were 1★; in September 2026, 21% of 14.
Counted from March 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 3.2 days between the experience and publishing their negative review (510 reviews record both dates).
Measured reply time: across 578 negative reviews that received a public reply, the median wait was 0.5 days — the company profile reports an average of under a day.
Reply quality: of 578 company replies to negative reviews analysed, 21% engaged with the specific problem and 78% were generic templates.
Review provenance: 488 company-invited reviews in the recent window average 4.77★, while 20 organic (uninvited) reviews average 3.70★.
29% of its 421 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 31% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 2,858 of this company’s 12,446 Trustpilot reviews (23%) were written in the last 12 months.
What are the most common complaints about Flamingo?
Delivery late
44 reports · 31% of complaintsfalling“shipping takes an inordinate amount of time and you have to jump through too many hoops to track the shipment”
The company replied on 2026-01-15: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Jeans took 2 weeks to arrive and were way too big and cheap looking”
The company replied on 2026-02-06: “Dear customer, so sorry for all the inconvenience caused. Flamingals Agent will follow up this case for you. We will give you a solution regarding all the issues you have mentioned. Thanks for your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Delivery took FOREVER”
The company replied on 2026-01-08: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Not as described
29 reports · 21% of complaintssteady“Online inseam length is 30.7, but the ones I received were 29.”
The company replied on 2026-06-19: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Jeans took 2 weeks to arrive and were way too big and cheap looking”
The company replied on 2026-02-06: “Dear customer, so sorry for all the inconvenience caused. Flamingals Agent will follow up this case for you. We will give you a solution regarding all the issues you have mentioned. Thanks for your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Delivery took FOREVER”
The company replied on 2026-01-08: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
26 reports · 19% of complaintsrising since 2026-07“the company refused to provide any return information”
The company replied on 2026-02-02: “Dear customer, so sorry for all the inconvenience caused. Flamingals Agent will follow up this case for you. We will give you a solution regarding all the issues you have mentioned. Thanks for your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They make returns extremely difficult”
The company replied on 2025-12-05: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. Since we failed to find your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“My pants cost $52 and I had to pay $21 to return them”
The company replied on 2026-09-20: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
Faulty product
18 reports · 13% of complaintsrising since 2026-07“spent hours, days, weeks trying to get a return”
The company replied on 2026-02-09: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Jeans don't fit right at all.”
The company replied on 2026-01-16: “Dear customer, so sorry for all the inconvenience caused. Flamingals Agent will follow up this case for you. We will give you a solution regarding all the issues you have mentioned. Thanks for your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They sent me defective jeans where the inside seam wrapped around to mid shin of the left leg.”
The company replied on 2026-07-24: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
Refund refused
18 reports · 13% of complaintssteady“they refused to allow an even exchange”
The company replied on 2026-01-06: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. Since we failed to find your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Jeans took 2 weeks to arrive and were way too big and cheap looking”
The company replied on 2026-02-06: “Dear customer, so sorry for all the inconvenience caused. Flamingals Agent will follow up this case for you. We will give you a solution regarding all the issues you have mentioned. Thanks for your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the company refused to provide any return information”
The company replied on 2026-02-02: “Dear customer, so sorry for all the inconvenience caused. Flamingals Agent will follow up this case for you. We will give you a solution regarding all the issues you have mentioned. Thanks for your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
16 reports · 11% of complaintssteady“shipping takes an inordinate amount of time and you have to jump through too many hoops to track the shipment”
The company replied on 2026-01-15: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“It would not let me compose an email, and they make it very difficult and lots of hoops to jump through, to send a product back and get a refund.”
The company replied on 2026-09-11: “Thanks for your review, sincerely sorry for all the inconvenience caused to you. Flamingals will absolutely take responsibility if there is any problem with the order. We are wondering if there is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“looked nothing like the item they advertised”
The company replied on 2026-05-23: “Dear customer, so sorry for all the inconvenience caused. Flamingals Agent will follow up this case for you. We will give you a solution regarding all the issues you have mentioned. Thanks for your…”
Our classifier read this reply as a template response.
Compare Flamingo with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.