What actually goes wrong, company by company
Everyone shows you the star average. Complaint Census reads the review text — thousands of public Trustpilot reviews per company — and maps the specific failure modes: refunds ignored, deliveries missed, support unreachable. With quotes, dates and trends.
2,021companies tracked
1,097,450reviews analysed
193,507complaints classified
1,676company reports
Most-reported issues
Most-complained-about companies
| Company | TrustScore | Reviews analysed | Complaints | Top reported issue |
|---|---|---|---|---|
| Halara | 4 | 6,658 | 2,489 | Not as described |
| StockX | 4.2 | 6,419 | 2,063 | Delivery failed |
| EE | 4.3 | 6,690 | 1,982 | Support unhelpful |
| On the Beach | 3.8 | 5,197 | 1,964 | Support unreachable |
| Jet2holidays | 4.4 | 6,800 | 1,854 | Not as described |
| Allianz Partners USA | 4.1 | 6,235 | 1,853 | Warranty disputes |
| Virgin Media | 2.2 | 3,516 | 1,835 | Support unhelpful |
| Wise | 4.3 | 5,906 | 1,738 | Account/app problems |
| AliExpress | 1.8 | 1,816 | 1,704 | Refund refused |
| Tesco Mobile UK | 4.2 | 5,957 | 1,687 | Support unhelpful |
| Jiffy | 4.2 | 5,913 | 1,680 | Faulty product |
| TeePublic | 4.4 | 6,378 | 1,672 | Not as described |
| Sky | 2.6 | 2,288 | 1,602 | Support unhelpful |
| British Gas | 4.4 | 6,246 | 1,596 | Support unhelpful |
| BT | 4.2 | 6,358 | 1,592 | Support unhelpful |
| Next | 4.3 | 6,280 | 1,588 | Delivery late |
| Footasylum | 4.3 | 5,053 | 1,536 | Delivery failed |
| E.ON Next Energy Ltd | 4.5 | 6,506 | 1,428 | Support unhelpful |
| GO Outdoors | 4.5 | 6,585 | 1,387 | Delivery failed |
| loveholidays UK | 4.4 | 6,619 | 1,371 | Support unhelpful |
| OnBuy.com | 4.4 | 6,155 | 1,326 | Delivery failed |
| Wayfair UK | 3.9 | 4,386 | 1,288 | Delivery failed |
| Expedia | 4 | 3,850 | 1,273 | Support unhelpful |
| Just Eat | 1.2 | 1,295 | 1,273 | Refund refused |
| TUI UK & Ireland | 4.5 | 5,688 | 1,255 | Support unhelpful |