What actually goes wrong, company by company
Everyone shows you the star average. Complaint Census reads the review text — thousands of public Trustpilot reviews per company — and maps the specific failure modes: refunds ignored, deliveries missed, support unreachable. With quotes, dates and trends.
3,252companies tracked
728,667reviews analysed
141,096complaints classified
1,513company reports
Most-complained-about companies
| Company | TrustScore | Reviews analysed | Complaints | Top reported issue |
|---|---|---|---|---|
| Halara | 4 | 3,660 | 1,629 | Not as described |
| EE | 4.3 | 3,690 | 1,411 | Support unhelpful |
| StockX | 4.2 | 3,419 | 1,409 | Delivery late |
| On the Beach | 3.8 | 3,195 | 1,367 | Support unreachable |
| Jet2holidays | 4.4 | 3,805 | 1,343 | Not as described |
| TeePublic | 4.4 | 3,379 | 1,246 | Not as described |
| Virgin Media | 1.8 | 1,856 | 1,202 | Support unhelpful |
| GO Outdoors | 4.5 | 3,585 | 1,133 | Delivery failed |
| Allianz Partners USA | 4.1 | 3,236 | 1,131 | Warranty disputes |
| Wise | 4.3 | 3,228 | 1,126 | Account/app problems |
| AliExpress | 1.9 | 1,198 | 1,113 | Refund refused |
| Tesco Mobile UK | 4.2 | 3,134 | 1,103 | Support unhelpful |
| British Gas | 4.4 | 3,335 | 1,067 | Support unhelpful |
| Next | 4.3 | 3,283 | 1,061 | Delivery late |
| E.ON Next Energy Ltd | 4.5 | 3,507 | 1,048 | Support unhelpful |
| BT | 4.2 | 3,368 | 973 | Support unhelpful |
| Footasylum | 4.4 | 2,749 | 973 | Delivery failed |
| loveholidays UK | 4.4 | 3,621 | 963 | Support unhelpful |
| Jiffy | 4.2 | 2,921 | 956 | Faulty product |
| OnBuy.com | 4.4 | 3,533 | 941 | Delivery failed |
| iD Mobile | 4.2 | 1,595 | 900 | Poor core service |
| Cotton Traders | 4.4 | 3,539 | 897 | Delivery late |
| JustPark | 4.4 | 3,634 | 879 | Other |
| QVC UK | 4.4 | 3,618 | 879 | Delivery failed |
| World of Books | 4.6 | 3,438 | 855 | Not as described |